Samsung Activ DualWash WA13M8700G
Verified42 reviews
Reviews
Worst washing machine ever
Bought this washer 2 years ago and it is already giving problems with the spin cycle. Every load, no matter how big or small, it goes into a wobble and then restarts the rinse cycle. Samsung warranty service is shocking! A full month of following up and still no technician has arrived. I will most certainly never by another Samsung product again. Show detailsAll our other Samsung appliances are good quality. We should have refunds made available
It's odd because you'd expect great quality being a Samsung.This machine's really bad. All these low reviews stating issues that I have confirm how terrible this unit is.
It does not clean fur off clothes. Not even a little. Clothes smell clean but it's as if they were just manually stirred in a tub for a few minutes.
The lint traps don't fill up with lint. They rarely need cleaning.
If using hot or warm water, condensation drips down to the floor all around the lid, without having even touched it.
Sometimes I have to switch it off from t... Read more
he plug and wait a bit. The controls all light up and it freezes. It adds many minutes on to the load, on its own. So many times I'll try to time the machine's end with another task I'm doing, or something.. and it's added time ontop. Most times 20-40 minutes, sometimes a few. I sometimes find tiny tight balls of hair/fur, suggesting they accumulate and loop around somewhere. The detergent dispenser draw doesn't get used anymore. I was tired of cleaning the powder it left in there. Soooo many more bothering issues. I really thought I had a lemon until I read these reviews and saw that others have issues regularly with this unit. We have good consumer laws here in Australia. Should I attempt to do something?Hey James, I am so sorry to hear about the poor experience you are having with this machine. I would suggest getting your unit looked at by one of our Authorized Service Centre's. To do so please visi... Read more
t https://www.samsung.com/au/support/service-centre/ to locate your nearest service centre. If your unit is within warranty, I would suggest contacting Samsung and requesting an assessment via them first. This may need a technician to advise or repair so best to get them to see this issue. Kind Regards, Brian Samsung AUWorst washing machine I have owned
Bought this machine in October 2019. The worst I have owned. Within a year, the hot water solenoids had to be changed which took a few weeks. Then ever since we have had the machine constantly filling up and starting again. Each wash I have to be close by the machine as it just fills up again and restarts when there is only 3 to 4 mins left on the wash. Have evened out the load during the wash and still this happens. Never will buy samsung again. Within 3 years I am needing to buy another machine as this one is just costing too much to use. Really disappointed. Show detailsIt looks cool, but
I was given this machine for free, it had an error code that I was prepared to fix. Luckily I read the many negative reviews and decided to scrap it instead. On disassembly, I found a source of the smell that many reviews are reporting. Below is a picture of the agitator with the stainless steel cover removed. Pretty gross huh? This cover is crimped on and can only be removed by destroying it. It's sole purpose is to look pretty.Hey Blinky Bill, Thank you for sharing this with us. From what you've shared , I assume you aren't looking for any assistance from Samsung ... Read more
? Mike Samsung AUAbosolute waste of money
I have owned this machine since July 2020 it has had constant issues with error code appearing regularly, clothes not cleaned properly. Near the end of my warranty 1 month out, the motherboard was replaced due to constant issues, I have the water inlet valves replaced twice in 6 months. Please don't waste your money on this junk I purchased this machine after being advised it was one of the best only to have wasted my time and money. I am now looking for another machine and it definitely won't be a samsung. Everyone who purchased this machine should be offered a refund. Show detailsHey Mel, We are very sorry to hear about your troubles. I can understand your frustration having product that faults after it's been repaired.... Read more
Mel I would love to look into this further for you if you still would like assistance in this matter, could you please confirm if you would like assistance? Mike Samsung AUCant get my black clothes clean
Every single wash of my black clothes either with hot, warm or cold water leaves white maks on my clothes. I use liquid detergent. I dont overfill the machine...even putting one item in has the same effect. I clean the 2 filters out after every wash.Its very, very frustrating. Show details
Hey Christine, Thank you for sharing your experience with us. We are sorry to hear about your troubles, I'd be happy to help sort this issue out if you would like? Please confirm if you'd like assistance in this.
Thank you,
Mike
Samsung AU
Beyond horrible
Constant codesPump has gone 3x cold filter has gone 2x
Machine gets extremely loud after they describe it as a quiet
Likes to add extra minutes on itself
Machine always reaks even after cleaning Show details
Hi Georgia! We've sent you a private message. We look forward to assisting you with these issues.
Machine has issues with the programs, so annoyed
The machine does not perform as it should. I have put up with it for long enough. The time to finish a load always changes, keep adding minutes after it starts a load so you never really have an idea how long it should take for the cycle to finish.I've recently had issues where the cycle after washing should empty to rinse but instead it refills , making the water level double what it was and then starts washing again. I've had to turn everythig off and then select the rinse +spin.
Even then I've had to this 3/4 times. One load took 2hrs to fi... Read morenish, unacceptable. Waste of water and electricity. Clothes come out tangled. You cannot clean the part behind the lint filter, it's built up with product. I have bought machine cleaner but it still does not clean it properly.
constant useless piece always comes up with error code will never buy Samsung again
machine fails to drain removed pump once unblocked that was fine then 2 weeks later plays up again oc error though oh must be blocked not this time no blockage water not draining really annoyed with samsung customer service machine not that old $1400 piece of rubbish Show detailsWorst machine I've owned
I bought this in November 2021 it's now March 2022 and I can't take it anymore we are throwing it out and buying a new washer this machine looks amazing has cool sounds but thats it the gunk and lint that gets left on my white sheets is insane same with clothes I went as far as buying a washing machine cleaner that I use between each wash and still leaves gunk there's no way to fix it we take the filters out and clean them too no change it's a big piece of decor as it doesn't actually wash properly absolutely useless unless you wash towels only I have 5 kids so can't go on sorry Samsung you lost me Show detailsRubbish
Awful, clothes constantly covered is sludge. A waste of time for anything other than towels and they end up in a twisted mess. Constant cleaning of the filters and leaving the machine open does not prevent mound growth and it smells. Show detailsClothes come out dirtier than they went in
Worst washing machine I have ever owned. Within months black globs of goo appeared on all clothes. Cleaned filters and tub for zero improvement. Got onto Samsung who told me this was a common problem, then gave me instructions on how to perform some overnight ritual involving bleach, filling the tub, scrubbing the tub, then repeating and so on. Did not resolve the problem and now have to wash white shirts by hand. Show detailsHorrible
Had for about 4 months and hate it, clothes are constantly tangled at the end of wash even when sorted, can't get it to do a spin only, extremely loud, horrible dank smell, and cant do a load in under an hour, and water level is way off. As a single mum with 4 kids with disabilities and loads of laundry if I could swap for any other samsung machine I would in a heartbeat, extremely dissapointed :-( Show detailsAn expensive machine with design issues!
I purchased this machine 5 months ago as my faithful old front loader was about to die after 9 years of hard work. I wanted a top loader as they (used to) have a lot shorter cycles than front loaders and this big machine looked like it was a good buy. Big mistake!! This machine performs the same way for me as others have stated in their reviews:- cycles taking much longer than stated; drum not draining properly so when rinse water fills up it mixes with the dirty water from the wash cycle and the clothes come out smelling unwashed and often wi... Read moreth lint on them; spin-only cycle filling up at the end and doing a rinse cycle as well; clothes coming out terribly tangled; water often filling up to the highest level even when the lower levels are set which is a great waste of water (and add to that the many times the machine does an extra rinse cycle or two for some loads!)....the list goes on and on. To give Samsung credit they have responded reasonably quickly both times I contacted them. They have sent techs out twice and both times the motherboard was replaced and the second time the drain pump was also replaced both times under warranty. I personally think that the pump is not designed to cope with the amount of water these big machines hold and Samsung needs to address this issue or the machines will continue to give problems. Being the holiday period I am having to continue using this disappointing appliance but when Samsung opens I will be contacting them and reporting the problem yet again, but this time I will be asking for a refund. I do NOT recommend anyone buying this particular product.Pile of junk
Absolute pile of expensive junk with issues from the get go.Won’t finish a cycle without refilling itself with water. Spin only cycle likes to get itself wet too, so it can take a day of mucking around trying to balance the machine to wash some sheets. Common issue it appears with this piece of rubbish.
Makes the most irritating beeps at the press of a button and sings an annoying song when it FINALLY finishes a cycle.
Hi there, we do truly apologise for any inconvenience this has caused you and appreciate the time you took to share your review. We do suggest contacting Samsung on either of the below methods for fu... Read more
rther support. You can reach us via: Facebook Messenger: m.me/SamsungAustralia Phone: 1300 362 603 Live Chat: https://livechat.support.samsung.com/Customer_Service/AU Sara Samsung AUDetails
Category | Top Loading Washing Machines | Top Loading Washing Machines |
---|---|---|
Price (RRP) | $1,899 | $1,799 |
Capacity | 13 kg | 13 kg |
Household Size | 5+ people | 5+ people |
Features | Door/Lid Lock (Child-proof) | Door/Lid Lock (Child-proof) |
Energy Rating | 3 star(s) | 3 star(s) |
Water Rating | 4 star(s) | 4 star(s) |
Dimensions | 1077 x 686 x 744 mm | 1077 x 686 x 744 mm |
Motor Type | Direct Drive (Inverter) | Direct Drive (Inverter) |
Max Spin Speed | 800 rpm | 800 rpm |
Number of Wash Cycles | 20 | 20 |
Weight | 65 kg | 65 kg |
Manufacturer Warranty | 2 year(s) | 2 year(s) |
Colour / Finish | Black | White |
Extra Information
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Hey Lynette, please refer to our private messages. Regards... Read more
, Brian Samsung AU