Works well but I find when spinning doonas it won’t spin all water out at makes loud noise while spinning.other washing settings works well , the 15 minute cycle is good for not so dirty clothes but I find it’s a little short needs longer cycle at least 30min for better cleaning.as for bubble wash I forget to use it doesn’t really do much and can only use bubble wash on certain cycles

Not spinning after 2 years when pump goes so does PC board and door lock so $500 plus to repair. 11 year warranty on what direct drive - would be worthless and so many other things not coveredt

Only 1 recommended repairs for washing machines in Melbourne

when first purchased within 6 months it started leaking during cycle got it fix which was annoying. within a year smoke was coming out when spinning and the smell.
Ran them they only offered repairs which I disagree as I believe the product is defect and not safe at all. They didnt care.

It keeps shortening out my power since it was new. Repair man has come twice and can’t fix it, and now I have to wait for Samsung to make a decision! Crazy. It also leaves half my clothes dry at the end of a load (ie isn’t washing properly).
I just want a refund but it’s now been more than 3 weeks since I reported it as faulty and I still have to wait!

We paid good money to get this damaged after opening the box which means it was damaged to begin with but as they have said its minor won't replace it. It works great and washes cloths very well and has multiple wash settings for different type of cloths. We mainly use quick wash

This machine I only bought 6 months ago.
It started giving trouble from day 1.
There was something leaking through one of the pipe.
I spent lot of time to contact the dealer and they sent a handyman to fix it.
Later I noted while it's working it would stop when laundry is almost about to be done and then I have to restart it.
Never buy Samsung.

After 3 months the door seal tears while opening the door. Samsung refused to replace saying user error. No definitely a design flaw, as the service man showed me 3 exact machines with the same problem in only 2 weeks. I will be taking this issue further. Don't make my mistake. Don't buy this machine !!!!!!!!!!

Disaster

Bought it two weeks ago.

It takes 10 to 20 min to get it going. Constantly flashing "dc" every time you press start button.

It managed to do some washing by starting it on EMPTY then PAUSE and load it through the AddDoor.
I guess that must be the real purpose for having the AddDoor.

What and pleasant experience. So disappointed.

I was very happy the washer until, it broke down. It was only 3 months old. Issue is with the door not locking properly. These things happen and luckily it was still under warranty but I have found the service to be poor. After initially being told parts would be shipped and available 2-4 business days after initial call I am still waiting 8 business days(12 actual days) to hear back. I would never buy another samsung product as a result.

It's ok but if I had done my research I would have chosen the fisher and Paykel, the machine does wash the clothes but doesn't dissolve laundry liquid properly and I always use the correct measurement. Might try liquid laundry detergent and see if that makes a difference but disappointed as I shouldn't have to change