Do no purchase special order items or out of stock/ back order items from them
I will start by saying that when I have purchased in stock items from Sanity, it was an easy great process. Thats why I have given 3 stars. But thats only part of the picture.
This review is more so about special order items or out of stock/ back order items.
Please avoid using Sanity if you can. I have had a few issues with back order funko pops that just never arrived and when I enquired I could never get a definitive answer from the online customer service team. It was basically' we dont know when its coming back or if ever.' I feel like if ...
- Verified customer
Misleading /Deceiving hold stock sales FROM SANITY
I bought 1 on pre-order and other on stock item to be ship straight away
the first pre-order they cancel on me after over 1 month
The most upsetting is the iron man mark 50 hot toys says has stock its ship the next day i wrote to them asking them to confirm when they ship out they told me will send out during afternoon they even their invoice says its been shipped.
i still have not have a tracking i wrote to them they says they made mistake now says no stock but i have already confirm in invoice and the sanity staff check confirm the ord...
- Verified customer
Sanity's online shopping is a wonderful way to get all of your entertainment & merchandise. Sanity's easy to use website allows for fast & simple navigation, several amazing payment options and delivery options that are worth every cent.
Sanity's online support team are always helpful and the customer service team has to be one of the friendliest in the country. I've had payment issues, out of stock items, or lost items, and the team always goes above and beyond to help me as best they can.
And we can't forget the great loyalty plan and bonus'!
Never ordered from them before but they were one of the few stores that had stock of a limited edition console I was after and at a good price. Was a little worried reading the reviews here but they offered AfterPay and stated shipping the same or next business day. They did ship the same day and it arrived safely packaged. All went well with my order.
I purchased few items from sanity online, when the delivery came an item was missing. When I emailed them to let them know, their reply was “we have checked our stock and all is in order, we cannot help you at this time, apologise for the inconvenience”. So now I have paid for an item I will never receive asnd is not worth the headache to fight it for $20. Will never ever purchase from sanity again.
Great service, managed to buy a rare find from them!
I'll be honest, I purchased my vinyl from this store and THEN checked reviews. And I freaked out, as it seems to be a lot of negative reviews with people losing their money due to their order not being in stock or never arrived.
My experience with Sanity was totally different. I was looking for the vinyl that was stopped being in production, meaning that you can't it anywhere - physical or online stores anywhere in Australia (or worldwide, judging by Google search). How lucky I was to find that this exact vinyl is in Sanity store and it was "I...n stock" online! I've ordered it straight away, and, as I mentioned before, I read all reviews here and went back to the website to check if it still says that it's "in-stock". To my horror, it was set as "sold out". "That's it!", I through, "I lost the vinyl and I lost my money". But pretty much next day and I'm receiving the email from Sanity/Australia Post that my order is on its way. It came super quickly (<1week), so it was indeed in Australian warehouse and indeed in stock. Great quality, to scratches, vinyl came in well-protected envelope. I would definitely recommend Sanity, as long as you check that your items are in stock (or, better, you can pick them up from the physical store) I think you should be pretty safe with your order.
I recently made an order with Sanity online, as usual, not every item is available & needs to be ordered directly from the supplier which is understandable, so I chose to have the items that were available picked up on a particular day, so I had to organise it around my working schedule.
On the day I was heading out (after work) to pick up the order I also knew beforehand that their warehouse was open until "6 pm" which was clearly displayed on google & has been for as long as I can remember. When I arrived at the warehouse (5:30 pm) I had to ...
If there was a lower rating I would pick it
Will never shop with this company again .
Ordered pop vinyls that said will be in stock on this date waited weeks later not sent out check website says different date. Message customer service no apologies they couldn't care less. Horrible customer service. Update your website and put the right information on it .
- Verified customer
Love using them
They ship in stock items fast but out of stock take awhile depending on what you order but even out of stock items can be fast always gave good prices love to use zip pay with them.
I ordered a bunch of blu rays still waiting for 2 but should not be much longer.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.