Sarah's Flowers

Sarah's Flowers

 Verifiedsarahsflowers.com.au🏆 2024 Award
4.4

5,477 reviews · Statistics

PositivevsNegative
86% · 4,717651 · 12%
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Return Claim MadeYes (17) · No (177)
Product Quality
1.3 (201)
Customer Service
1.4 (196)
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Reviews

547 reviews
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Ange2011
Ange2011QLDSouth East Queensland, QLD16 posts
  Verified

Flower bunch you receive is not the same as website photo it’s actually smaller

I buy flowers a lot and I was not happy with the flowers my friend received. The bunch was a lot smaller than on the website. After paying $139.95 for flowers you would expect to get the same size as the website photo has listed. I could have brought 4 large bunches at the supermarket for the price of this small bouquet… After delivery costs and a card to go with the flowers my order was $164.85 way over priced considering the small bunch of flowers my friend got..I do not and will not recommend Sarah’s flowers and I definitely won’t be using again. Show details
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tim b.
tim b.
 

Delivery totally stuffed up. Stay away

The delivery was totally stuffed up. Rang to find the recipient of the flowers even to get her to come out to collect them and the driver never had them. What a [Content Removed] show. Bad experience. So not use stay away Show details
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Mike
Mikesydney5 posts
  Verified

Dissapointed

Ordered roses to be dropped at my wife’s work on Valentine’s Day.

When she got home, I asked if she had received them- she said no. I sent an enquire email to Sarah’s Flowers- they responded that the flowers were dropped off at my wife’s work at 5:30pm

Absolutely ridiculous, I was better off buying flowers myself. I have asked for a full refund- they instead offered to refund me the $19 deliver fee.
Complete waste of time- no accountability- will never use Sarah’s Flowers again. Show details

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Mathew stephens
Mathew stephensSAMetropolitan Adelaide, SA
 

Wasn't impressed

Ordering and delivery was great but flowers I order wasn't so great as seen in pictures and I rang customer service and try explaining why I wasnt impressed with it and asked for a refund and return the flower as I could walk into Coles or Woolies get something that already blossom. $70 for this and it quite lot of money for myself to spent... Wouldn't recommend them Show details
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Cheree
ChereeNew South Wales6 posts
 

Disgraceful - what a waste. So disappointed

So disappointed with the bouquet that appears dead. What an insult to the recipient too.
$34.95 delivery fee - ridiculous.
There was no "urgency" on the order.
Only stipulated delivery after 10am and before 1pm. Consequently, I received a message that delivery was completed at 8.50am when the location was not even open.
So angry at this entire process.
I would not recommend this service at all.
Don't be fooled into using a NON LOCAL service. Check Google for your local area and not use an international waste of money. Show details
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Diane S.
Diane S.
 

Fruit delivery

Very Expensive. Fruit was good quality but minimal amount was supplied. 1 box, 2 apples, 2 kiwi fruit, 2 passionfruit, 1 orange, 1 mandarine, 1 pear, 2 bananas small bunch grapes, 9 strawberries - $119 + $20 delivery!
I Ordered online. It was not delivered on time, so patient was discharged before the gift arrived. I was forced to deliver the gift myself, yet was still charged for the delivery. I will not use this company again. Show details
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Disappointed
DisappointedSAMetropolitan Adelaide, SA
 

Disgusting

Ordered the native bouquet, and 3 sticks basically arrived! Nothing like picture! Def not $150 worth!!
Shame!! Show details
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Unhappy
UnhappyVICGreater Melbourne (Inner), VIC
 

Totally Crap can I give 1/2 a star

I ordered and paid by 10am for a same day delivery that never happened.
No communication that they weren’t delivered and only when I followed up the next day was it confirmed that they weren’t delivered.
No offer of any compensation or that they would deliver them ASAP.
Only because I insisted that they were delivered did it happen.
Still waiting for my refund for a delivery that didn’t happen when I paid for it to happen.
Strongly urge you not to use this company!
Buyer beware!!!!!!!!
The attached picture shows what I received… nothing! Show details
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Hi there, thank you for taking the time to provide your feedback. I am so sorry to hear about the disappointment experienced. If you could please let me know of your 5-letter reference code I would love to rectify this for you.

Aaa
AaaVICGreater Melbourne (Metropolitan), VIC5 posts
 

Very dissapointed

Not happy. Flowers looked nothing like what i ordered online. I got a box of bulbs not blooms delivered to a friend. I was very embarrassed. Show details
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Leanne H.
Leanne H.
  Verified

Heartbreaking

My husband spent $190 on a native bouquet as a surprise for my 50th birthday. When delivered the flowers were underwhelming. When my husband saw them, they were nowhere near that described on the website, with some flowers dead and clearly overall not fresh with most of the bouquet dead within 3 days. Photos were sent to Sarah’s and a partial refund of $70 was offered. To me this is disgusting. A full refund or a replacement should have been sent. It really had a negative impact on my birthday and my husband felt heartbroken to have had such terrible flowers delivered for such a price in the current economic environment. We will never use this company again and do not recommend in Adelaide. Show details
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Pranil S.
Pranil S.Victoria
 

Birthday flowers

I ordered colourfully box to make my wife's day colour and special, but got delivered with only 1 colour flowers. This so bad from a well known florist. I have used them before but this is my worse experience. You guys have spoiled our day. Look at the pictures and see for yourself. They don't deliver what's on advertisement. Atleast get close to what you advertise and make it colourful.
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Mark-cranky
Mark-cranky2 posts
 
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Kim-Maree
Kim-MareeVICNortheast, VIC5 posts
 

Never again!

After ordering a floral delivery for my Mother's Birthday , the delivery driver contacted her at 7pm , but she had gone out . Arranged to have them redelivered , still hadn't arrived , the next day!! Lots of apologies etc , but still no flowers! The delivery message was sent to me as being complete . I did however receive a prompt refund but that doesn't make up for the disappointment.
I recommend you use another courier . Show details
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Maurice V.
Maurice V.SAMetropolitan Adelaide, SA3 posts
 

NO stars for Sarah's flowers (*&$&%+)

Spoilt our 50th Wedding anniversary day - Waited at home all day for delivery - and NO SHOW - very disappointed. We cannot recommend this service
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Brianshep
BrianshepAU7 posts
 

No delivery. Poor communication

Blamed me for the first failed delivery maintaining I gave the wrong address. Not the wrong address. Told me I would be charged another delivery fee. Also botched the second delivery after not bothering to use the intercom. Eventually refunded the flower cost but not the delivery component. They are supposed to be in the business of flower delivery but could not find a way to complete my delivery. Did not return my daughter’s calls or emails intended to spoon feed their delivery person.Will never use them again. Show details
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