Sarah's Flowers

Firstly a thank you to Sarah's Flowers for a $30 credit for the Royal Blunder of delivering my "surprise" flowers to the wrong address yesterday! It was some compensation for an absolute shemozzle! Firstly after receiving the delivery notification, when I asked my partner to walk to the front door there was nothing there! Surprise ruined! Secondly when I called Sarah's flowers to inquire, the driver's integrity was given priority over ours. Both my partner and I were separately advised "We will have to trust that you didn't receive the flowers"...

$196 bunch of flowers orders for delivery with a personalised message was ordered.
A rather small, yellowed pink roses almost dying bunch of flowers was delivered, with an incorrect message. Some of the flowers are very old, others are barely at the point of opening and will be lucky to be displayed for a couple of days. When contacted I was offered a $20 refund after this terrible experience - let's just say that I won't be reordering and I warn anyone against purchasing from this supplier in the future - better flowers from Coles at $20 a bunch - DO NOT WASTE YOUR MONEY ON VERY BAD SERVICE AND TERRIBLE QUALITY FLOWERS!

My 88 yr old mum lives in Belrose in Sydney. She is 3/4 way through Alzheimers. I live on the GC. I took a LOT of time researching local florists in the area in early June 2021 trying to find a good florist so that I could order flowers for mum's b'day (& prob her last). I chose Sarah's Florist because when I phoned & asked if they were a LOCAL florist, they replied "Yes"! I asked that they put together 12 long stemmed yellow roses & 6 long stemmed irises (the colours mum had in her wedding bouquet & her favourite). I asked that they be deliver...

Ordered a reasonably expensive bouquet, to be delivered to my wife at work in the Brisbane Metro area. These were for our 25th wedding anniversary and I was interstate with work. Paid the delivery fee and asked for delivery to be carried out on a weekday, between 0800-1500 hours. I was then contacted a few days before stating that they could not deliver between this 7 hour window, and if I wanted this to occur, it would cost me another $50! Extortionate and very poor customer service in my opinion. I requested a refund and went elsewhere. I didnt think I was asking too much, with a 7 hour window during the week. Would not order from them and cannot recommend.

What I ordered on left, what I received on right terrible, very poor, never again .not what i ordered. Don't trust.

I ordered a $100 box of flowers and its nothing like the picture on the website. The flowers are squashed and weltered. Will not be using them again.

Flowers not delivered to my friend on her birthday. No update from the driver or company. No one available via phone or email to rectify. Last time I’ll shop with Sarah.

Like other reviews, product DOES NOT resemble website images, not worth the money!! Found when trying to search a local florist to recipient, not realising classic online/web search fiddling, no physical contact detail should also have been warning!

I imagine any recourse not possible, poor loved one received inferior product, but hopefully others will search reviews BEFORE ordering!!

(Left= website image, right=received)

Spent a lot of money on what the photo showed was a big, impressive bouquet. What turned up looked nothing like the photo, had one type of flower and some leaves (photo had 6 different types of flowers and much larger bouquet). Incredibly disappointing, avoid this company like the plague

My girlfriend had their first child through IVF after multiple attempts. We were not able to go to the hospital so decided to send her some flowers and a baby girl balloon (I think all new parents should get a baby balloon ). I received a text message that they were out of baby girl balloon so they would swap it with a pretty floral balloon. I text immediately back to ask for a picture of the balloon as it seemed irrelevant to having a baby, or alternatively swap the balloon with a teddy. No response. My girlfriend then sent me a picture of...

My husband had ordered 3 bunches of flowers for both mums and myself on Mother’s Day over the phone. Two lily boquet and a small rose box for me. I could not believe what he was charged for lilies that cost $20 a bunch at any florist and a $30 box of flowers which you can pick up from any supermarket. They were so so disappointing for what should have been a wow factor on the day. The lilies were weeping so did not appear fresh.
I understand prices increase during special occasions like Mother’s Day but it’s not fair on consumer to pay that amount of money for such little in return.
On the upside my husband thought customer service was excellent.

First of all - the online sales girl was absolutely fantastic at her job. However there were many disappointments. The first being that I was looking for a local florist in Killarney Vale NSW. I don't appreciate the computerised trick which puts in a local phone number for Sarah's Flowers to make it look like you are buying local. The other disappointment was the flowers which looked like something I could have picked up at Woolworths for $20.00 and not the $79 I was charged. Not to mention the $25 bucks for a glass vase, what a rip off. Won't be using Sarah's again and I will certainly make sure I am aware of who my local florists are before I ever order online again.

What a disappointment. Ordered some flowers for Mother’s Day and they looked like they were prepared a week ago. The leaves were all droopy, the paper towel at the base of the bouquet was barely even damp and the flowers themselves had barely any appeal. If I’d seen this bouquet in a florist’s shop I would have just kept walking and spent my $90+ more wisely. Will never use this service again. Avoid.

Ordered flowers to be delivered to our workplace for a valuable staff members last day of work.
- changed my flowers via a text because they had shortages.
- then tell me they can't deliver the flowers half an hour before her shift ends.
Couldn't deliver the flowers to her residential address because they were out of their area, to say I was disappointed I would be lying, great way to make my staff members last day feel as though she's going to be missed! You could have had anyone from your store run them up but that was too hard?! Worst customer service, I'll go back to Belflora instead, I only used you because you were in Lambton and literally SO BLOODY CLOSE! Stear clear.

Totally agree with Kennedy's review below. Ordered online for a sick lady in hospital and the flowers delivered were a disappointment.