43 questions from our users
can i used the straightener on wet hair?
Hi Cess, We don't recommend using a hair straightener on wet hair as this can cause damage to your hair. Our straighteners are not designed to be used on wet hair :) Kind Regards, SAS Team
Hi thank you for my straightner, can you please advise the average temprature to have it set at, I'm finding it a bit drying on my hair sure to do with the temperature its set at Thank you
Hi Nancy, Most people use the straightener at around 185 degrees. But please adjust accordingly to your hair. It's always best to use a heat protectant spray or oil to help protect your hair. Kind Regards, SAS TeamI wash my hair every day but before washing it I coat it in olive oil or coconut oil. When I use it I have it on 190 and use a heat protector before drying it and before using the straightener. My hair is as really shiny instead of being dry and brittle.
What is the measurement of the normal and wide plates please?
Hi Dalia, The hair straightener plates are 26x90mm. The wide plate model size is 44x90mm. Kind Regards, SAS Team
How do I unlock it?
Hi Renae, if you swipe your finger across the control panel (on/off and temp adjust) from the display panel towards the cord. You will see the lock on the display panel will change to an open lock symbol. Once you know how it’s so easy. Hope this helps. :-)
Where can you buy these?
Hi Christie, You can buy the SAS straightener exclusively on our website www.sashair.com.au Kind Regards, SAS Team
Hi. I've just bought a Sas straightener and i have the same problem as Sammie. My straightener temp is set on 225 but WHILE using it, the temperature goes down which is really frustrating as it doesn't straighten my hair and pulls it when it does this. I also have to unlock it and turn it back up. I can understand it has a auto shut off but this shouldn't happen while I'm in the middle of straightening my hair. Is this a faulty one? if so how do i go about getting an exchange? i too read the great reviews about this product and changed from a GHD. Thanks .
Hi Yvonne, Best to get in contact with us to help fix the issue :) Kind Regards, SAS Team
Do you have straighten max heat of 240 degrees?
I’ve kept the heat setting at 230 degrees as that has been doing the job I needed it to do. Sorry I couldn’t help you out with your question, but if it’s any help, I would recommend this hair straightener, it’s cheap, does the same job as the Ghd, it straightens and. URLs my hair pretty easily and doesn’t snag.Hi There, Thanks for your question, our straighteners heat up to 232 degrees. This is a high temperature and wouldn't recommend using a straightener above this temperature. Kind Regards, SAS Team
Hi I am having a problem with my SAS I can't get it to heat and i have thrown the instructions out....help Thanks Lisa
Hi Lisa, Please view our youtube video which has the instructions on how to use the straightener :) https://www.youtube.com/watch?v=6sQ04p0U2wI&t=6s Kind Regards, SAS Team
I just received a SAS hair straightener, directly from your SAS warehouse. However, I cannot anywhere find the "double insulated" (two squares inside each other) symbol on it. Is this device not double insulated?
Hi There, Thanks for your question, I can confirm the straightener us double insulated. Kind Regards, SAS Team
Hi Sas. I contacted you last week and I received an email from you guys stating that youbare sending a replacement. I still haven’t received the replacement on my faulty straightener and it’s not even a year old yet! Any updates on my replacement?!?!
Hi Janette, A replacement was dispatched on Monday and you have been emailed a new tracking number. Kind Regards, SAS TeamThank you SAS. I received my replacement today! Have a great weekend!
Hi, I am looking to replace my current straightener (a GHD). After 3 years it has become much weaker and I am no longer satisfied with the way my hair looks after I straighten it no matter how long I spend doing it. I have really thick, curly hair and was looking for something that would work well for my hair. I also straighten my hair every week and was looking for something that wouldn't damage it too much. Is there a specific hair straightener that you think may work best for me ? Also wondering what the material of the plates are and if you guys do any student discounts at all? Thanks, Marlin
Hi Marlin, Thanks for your interest in our SAS straighteners. All of our straighteners are designed to be gentle on your hair thanks to the type of plates we use. Our plates are titanium with ceramic coating. The main difference between the standard size and wide plate model is, the wide plate is designed to straighten larger portions of hair at once but not recommend for curling. The standard size can do straightening and curling. We currently have a special running at the moment which is 10% off. Use coupon code; LUCKY10 Kind Regards, SAS Team
Just wondering when using the hair straightener does your hand cover the touch screen? Is it sensative so it may turn it self off while using it? My last hair straightener had a button on the side and when curling I always manage to push the button to go off which was frustrating!
No doesnt turn off but i find it gets hot to holdHi Trace, Thanks for your question, the straightener panel goes into a lock mode so you don't accidentally turn it off or adjust the settings. You need to swipe your finger down the panel to unlock the panel to adjust the settings. Hope this helps :) Kind Regards, SAS TeamNo it definitely doesn't turn off as per the answer from the SAS Team once you turn it on the panel goes into Lock mode so you have to actually swipe it in order to turn it off - it's all digital. Hope that helps - am loving mine!!!
Hi there!! Just wondering what the difference is between the OzHead and the SAS hair straighteners. My hair is fairly long and thick - would one be better than the other? Thanks for your help!! Warm Regards, Cheryl
Hi Cheryl, Thanks for your interest in our SAS straighteners. The main differences are that our straighteners have a LCD touch panel and we use a different type of plate. Our straighteners are designed to help eliminate frizz and leave a shinny silky finish. We do also offer a 7 day trial period :) Kind Regards, SAS Team
Hi! Just wanted to ask if you have the 4 pcs bundle of treatment of Maxcare professional?its the green, orange,blue & red cap bottles. Thanks!
Hi Timmy, Thanks for your question, unfortunately at this stage we only stock what is currently listed on the website. Please keep checking back as we are constantly adding new products :) Kind Regards, SAS Team
Hi, I have short, fine, bleached blonde hair, which straightener would be most suitable for me please? Thank you
Hi Renae, Thanks for your question! Our straighteners would be suited for your hair type. We generally recommend using the straightener between 180-210 degrees when you have fine hair. You can adjust this temperature to what is most suited for you. We use Titanium plates with a ceramic coating which is much more gentle on your hair compared to most other plates used on straighteners :) We also do offer the 7 day money back guarantee. This allows you to test out the straightener risk free and if its not suited, simply send it back for a full refund. Hope this helps! Kind Regards, SAS Team
Hi I have thick frizzy curly hair. What will be the bedt straightener for my hair type. I have used ghd and other hair straihhteners but am impressed with SAS reviews. Please advise.
My hair is fine, so I am not sure how well they would work with thick hair - probably fine bit I wold go for the wider plates which I think would help!Hi , so far its been great. Probably best to ring up and speak to someone and get there advice. Hope that helpsHi there, Thanks for your question about our SAS straighteners. The types of plates we use are designed to help eliminate frizz. If you have thick hair we recommend using it at a higher temperature generally between 210-230 degrees. We do also have a wide plate model which is designed to straighten larger portions of hair at once, but not recommend for curling due to the size of the plates. Hope this helps :) Kind Regards, SAS Team
If purchasing for a Xmas present can the seven day warranty commence from then?
Hi Curl, Thanks for your interest in our SAS straighteners. We understand a lot of orders are for christmas and we are always happy to extend the 7 days return policy as we want all of our customers to be 100% satisfied :) Kind Regards, SAS Team
Hello 1.would you please tell me if I need heat protecting spray with this device ? 2. I really have a very thick curly hair very thick !!! I was just wondering is there any specific model for my hair Kindly regards, Kate
I personally don't use heat protector spray. The wider plates are for thicker hair. My hair is massively thick too but I just got the thin plates so I can curl it too if I want. The thin plates work very well.Thanks Hi Kate, Thanks for your question. Heat protecting spray depends on your hair type and not everyone will use a protectant while straightening. Our plates are designed to be a lot more gentle on your hair compared to a lot of other brands and the great thing is you can adjust it to a temperature most suited for your hair. All of our models are the same but we do have a wide plate model. This is designed to straighten larger portions of hair at once but not designed for curling due to the size of the plates. With thick curly hair we recommend using it between 210-230 degrees but you can adjust it to what is suited for you. Hope this helps :) Kind Regards, SAS Team
I have had my muster wide plate professional hair straightner for 12 years and l have loved it as I have very thick long hair how does the sas wlde plate hair straightner compare do you think ? Heather
I used to use the wide plate GHD, however I bought the slim plate SAS so I can do curls. It honestly doesn't take any longer.I personally didn't like the wider plate because I couldn't curl my hair with it and the plates get very hot so you cant really hold outside of the plates. It did straighten my thick hair very quickly though so if thats your main purpose then I would recommenend :)
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