Good Bye Sauber
Well after 1.5 years am not so impressed.Its too heavy,jams up on corners and is overpriced.Now the tubing has developed a kink.And thats using it the way they said hold with the left hand and vacuum with the right.$2500,1.5 years later only worth $500.Sold it and bought a Meile for $700.Does everything the Sauber does plus goes around corners,is lighter by a half and has the same accessories.
Purchased in December 2019 at Godfreys Physical Stores for $2,500.00.
Its very okay
If you are short and have narrow corridors in your house reconsider this option.
It is good but man so hard to lug around.Wish they had another longer extension to add to so I dont have to move the main machine around.Wanted to return it to get something else but godfreys is giving peanuts to take it back.I dont use as much as I would like to.
Purchased in August 2016 at Godfreys.
the best on the market!
we use this on carpet and tiles, we have 2 big dogs and a kid, the thing gets a workout but everytime i use it im happy i spent the money
Purchased in March 2013.
Used the vacuum for 4yrs now and displays warning hazard with thermometer.
Tried changing filters and the sub sauber vacuum container but no joy. Not happy with it at all at this point.
Purchased in January 2016 at Godfreys for $600.00.
I love my vacuum
Had it for 5 years now. Power head is amazing. Never had trouble with it. Gets the carpets super clean. Also mine came with a 5yr warranty and free servicing!
Purchased in January 2014 at Godfreys for $2,200.00.
Good performance but cheap hardware.
We bought this vacuum cleaner about 2.5 years ago. Its performance is impressive but the hardware is cheap for what it costs. Just after a few months of buying it, discolouration spots started to appear on the golden surface. The cover was replaced at no cost but the staff were not helpful when it came to these things. More recently, the plastic part inside the visualiser would come off whenever I start vacuuming. Very disappointing! When I raised the issue with Godfrey’s staff in the Kotara store, they were very unhelpful as if it was my probl...em. Very disappointing for what you’re paying! They were very helpful when we were in the process of buying the vacuum cleaner but extremely unhelpful when dealing with them regarding problems and issues.
Purchased in September 2016.
Broke the vacuum curse!
*never loses suction- ever!
* heaps of attachments
*handy cup section saves on bags, one bag a year!
* brings colour back to carpet and will suck an amazing amount of sand out, not to mention not a hair is left on the ground.
* handy for blowing up mattresses
* air purifiers
The warranty is worth the product
*It is top heavy and constantly falls over, damaging cup section and loosening seals ...
Best vacuum ever
Ive had my vacuum for just about 4 years and its amazing i would definitely get another one . The only thing i dont really like about it is going around corners apart from that ive had no problems . Love it how my family come over and bring there blow up mattress and i can use the vaccum to blow it up .
Best Vacuum Ever Had
With a husky x and 2 cats, we have always been on the market for the best vacuum to clean our long carpets in our house. We have tried all the top brands from Godfreys and Harvey Norman from Dyson, Wertheims, Vorwerks and I can not go past the Sauber Excellence.
The price is definitely the key concern for post with RRP $2200, but the stores are willing to be negotiated down to $1700-1800.
I highly recommend the bag saver attachment as this captures so much of the dust and saves money on replacement bags.
Good but !!!
I purchased this product from Godfreys . My main concern was ease of use .. The salesman showed me on the floor of Godfreys and it seemed to do everything . Yes ...He was correct it does a really good job but it is so heavy and the suction tube kinks which I was told it wouldn't . I hate vacuuming and told godfreys my concern about the unit hitting into furniture etc .. They said "NO" it glides easily . I hate this vacuum cleaner ..it is so hard to use and very heavy . I paid over $1500 for it . I went to Godfreys to buy the expensive bags and yes they were out of stock !!!! I don't reside close to a city and will have to drive again over 100 kms to purchase the overpriced bags ....Go figure ?
Love it excellent for dog hair.
So easy to manoeuvre not heavy at all, cleans beautifully every time had it for 2 years now not one issue. Great for carpets picking up all the dust underneath, and the power head does all the work, plus have used it as a air purifier which works well. Love it. Worth the money.
Good product but very expensive.
Purchased this vacuum cleaner from Godfreys Parramatta. Salesperson convinced me to buy the product for $1800. Initially, I was very happy but over the period I realized that it is very heavy for daily use. Overly priced. I won't recommend it although the quality is very good. Not fit for my purpose.
What a rip off
Had the gold excellence unit for over 2 years and had I not paid over $2.5K for it I would have burnt it years ago .
To date :-
1 - extension tube has always been extremely difficult to extend and retract , cable tube is broken
2 - unflexable hose ends are broken
3 - cord wont retract
4 - hepa warning continually locks out operation (a new very expensive Sauber filter has been installed correctly)
5 - main on / off switch on top of machine only works intermittently
6 - this is the most awkward / cumbersome machine I have ever had the misfortune to use let alone own .
7 - spare parts are so expensive that I cant afford to fix machine not that I would waste money on this rubbish .
Over priced crap
This brand is not from Switzerland as Godfrey's told me - it is a Godfrey's brand dressed up like a superior brand, when in fact it is a cheap piece of crap made in China. I've had mine 4 years and I've repaired it a few times already. I've spent about $700 repairing it and it cost over $1000. It's a scam. You would be better off buying a cheap one for $200 or not even bothering and hiring one from the supermarket.
Heavy. Clunky. Not 'bagless'.
Waste of money. Says it's bagless with the attachment but you can't operate the vacuum without a bag in. I've hated this thing ever since it's been introduced into my household.
It's very clunky and it does not maneuver well throughout the house.
Better off getting a Dyson. Don't be sold to at Godfreys. Unfortunately that happened to the person in my home that bought it.
Questions & Answers
Paid top dollar for this unit SE - 400 and had it serviced for $80/year at Godfreys - 1 year out of warranty it starts falling apart. Had it in for repairs in October 2020 and now told April 2021 part “maybe” randomly be available in May?? Why the random bingo on parts? Also how is it appropriate to offer a downgrade to the 200 as an option?
We are sorry to hear of any issues you are experiencing with your machine.
Unfortunately the overseas supplier of the parts for this machine closed down due to COVID, a new supplier has been established and replacement parts are currently on their way with a due date of late April to early May.
Once parts have arrived orders can be placed through your nearest Godfreys store or over the phone with us by calling 1800 728 237.
We apologise for any inconvenience this has caused.
The Sauber Team
If you are unable to Aquire parts for the most expensive vacuum cleaner available at Godfrey’s purchased precisely for the guaranteed reliability- should you not offer a same for same replacement instead of a downgrade or a futile wait for parts?
As advised, parts are on the way they are just currently delayed.
Parts for this machine are still being manufactured.
Unfortunately the machine itself has been discontinued and no longer available with no current replacement.
The Sauber Team
i too have a sauber se400 and the gold case has the same issue as another person the gold case discoloring spots all over it has been kept in good condition but considering its on show in our reception area of my motel i own it does look shabby people are always asking me about it i only use it for our reception and our residence area
clip that closes top of machine snapped (says part? 5615026 on the back), Where can I get a replacement and how much is it?
We are sorry to hear that this part has broken.
Depending on where this has broken you may only need the lid latch, part number 33600142 for $5.95, or the whole replacement lid, part number 33154890 for $74.95.
We would recommend taking the part and the machine into your nearest Godfreys store to confirm the part needed, they can also order the part in for you.
The Sauber Team
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