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Sauber Excellence SE-400
HhAMelbourne
- 3 reviews
- 2 likes
Its very okay
If you are short and have narrow corridors in your house reconsider this option.
It is good but man so hard to lug around.Wish they had another longer extension to add to so I dont have to move the main machine around.Wanted to return it to get something else but godfreys is giving peanuts to take it back.I dont use as much as I would like to.
Purchased in August 2016 at Godfreys.
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Aaron B.Hunter Region, NSW
- 2 reviews
the best on the market!
we use this on carpet and tiles, we have 2 big dogs and a kid, the thing gets a workout but everytime i use it im happy i spent the money
Purchased in March 2013.
1 comment
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Mediocre vacuum
Used the vacuum for 4yrs now and displays warning hazard with thermometer.
Tried changing filters and the sub sauber vacuum container but no joy. Not happy with it at all at this point.
Purchased in January 2016 at Godfreys for $600.00.
1 comment
Godfrey G.Sauber
Hi Dyrell,
This symbol is showing that this machine is over heating.
This can be caused by a blockage in the head, rod, hose inlet filter (underneath the bag) or exhaust filter (located under the latch on the underside of the machine).... Read more
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Find out how Sauber Excellence SE-400 compares to other Barrel Vacuum Cleaners
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HannahGreater Melbourne (Outer), VIC
- 11 reviews
- 3 likes
I love my vacuum
Had it for 5 years now. Power head is amazing. Never had trouble with it. Gets the carpets super clean. Also mine came with a 5yr warranty and free servicing!
Purchased in January 2014 at Godfreys for $2,200.00.
1 comment
Customer S.Sauber
Hi Hannah,
We are glad to hear that you are happy with your purchase!
We have passed this feedback onto our products team as they will be very pleased to hear such valuable feedback.... Read more
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Good performance but cheap hardware.
We bought this vacuum cleaner about 2.5 years ago. Its performance is impressive but the hardware is cheap for what it costs. Just after a few months of buying it, discolouration spots started to appear on the golden surface. The cover was replaced at no cost but the staff were not helpful when it came to these things. More recently, the plastic part inside the visualiser would come off whenever I start vacuuming. Very disappointing! When I raised the issue with Godfrey’s staff in the Kotara store, they were very unhelpful as if it was my probl...Read more
em. Very disappointing for what you’re paying! They were very helpful when we were in the process of buying the vacuum cleaner but extremely unhelpful when dealing with them regarding problems and issues.Purchased in September 2016.
1 comment
Customer S.Sauber
Hello Vanja,
We are sorry to hear of the issue you experience.
We would like to look into this further for you.... Read more
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Kristoni BodsworthMetropolitan Adelaide, SA
- 5 reviews
- 1 like
Broke the vacuum curse!
Pro's
*never loses suction- ever!
* heaps of attachments
*handy cup section saves on bags, one bag a year!
* brings colour back to carpet and will suck an amazing amount of sand out, not to mention not a hair is left on the ground.
* handy for blowing up mattresses
* air purifiers
The warranty is worth the product
Cons:
*It is top heavy and constantly falls over, damaging cup section and loosening seals
...Read more
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NickeeshaChinchilla
- 4 reviews
Best vacuum ever
Ive had my vacuum for just about 4 years and its amazing i would definitely get another one . The only thing i dont really like about it is going around corners apart from that ive had no problems . Love it how my family come over and bring there blow up mattress and i can use the vaccum to blow it up .
1 comment
Customer S.Sauber
Hi,
Thank you for taking the time to post this feedback.... Read more
We are pleased to hear that you are happy with your machine and that it comes in handy when the family come round. We hope you have a great day! Regards, The Sauber TeamSimilar opinion? Write a review on ProductReview.com.au!
Daniel HGreater Melbourne (Outer), VIC
- 3 reviews
- 2 likes
Best Vacuum Ever Had
With a husky x and 2 cats, we have always been on the market for the best vacuum to clean our long carpets in our house. We have tried all the top brands from Godfreys and Harvey Norman from Dyson, Wertheims, Vorwerks and I can not go past the Sauber Excellence.
The price is definitely the key concern for post with RRP $2200, but the stores are willing to be negotiated down to $1700-1800.
I highly recommend the bag saver attachment as this captures so much of the dust and saves money on replacement bags.
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rexybSouth West, WA
- 14 reviews
- 13 likes
- Verified purchase
Best ever bought
Yes its big just like the old Kirbys and Electroluxs. As a matter of fact its a luxury arm of Electrolux but you know its big and heavy when you buy it. Has fantastic filter system and when using visualiser extends bags by 6 months. Read manual carefully as you only change bag when LCD display says to not if you think it looks full. Cleans carpet better than some so called professionals and has an attachment for everything. $2500 less $300 for trade in is at the top end but does come with 10 years free annual servicing. If you stick to what the display tells you about what needs changing and service once a year should last ages.
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Find out how Sauber Excellence SE-400 compares to other Barrel Vacuum Cleaners
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Good but !!!
I purchased this product from Godfreys . My main concern was ease of use .. The salesman showed me on the floor of Godfreys and it seemed to do everything . Yes ...He was correct it does a really good job but it is so heavy and the suction tube kinks which I was told it wouldn't . I hate vacuuming and told godfreys my concern about the unit hitting into furniture etc .. They said "NO" it glides easily . I hate this vacuum cleaner ..it is so hard to use and very heavy . I paid over $1500 for it . I went to Godfreys to buy the expensive bags and yes they were out of stock !!!! I don't reside close to a city and will have to drive again over 100 kms to purchase the overpriced bags ....Go figure ?
1 comment
Customer S.Sauber
Hi,
Thank you for taking the time to post this feedback.... Read more
We are sorry to hear that you aren't happy with the machine and we would like to see if there is anything we can do to assist you with troubleshooting. Please contact us on 1800 728 237 and quote reference number 304961. Regards, The Sauber TeamSimilar opinion? Write a review on ProductReview.com.au!
Love it excellent for dog hair.
So easy to manoeuvre not heavy at all, cleans beautifully every time had it for 2 years now not one issue. Great for carpets picking up all the dust underneath, and the power head does all the work, plus have used it as a air purifier which works well. Love it. Worth the money.
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MrHonestSydney, NSW
- 5 reviews
- 5 likes
Good product but very expensive.
Purchased this vacuum cleaner from Godfreys Parramatta. Salesperson convinced me to buy the product for $1800. Initially, I was very happy but over the period I realized that it is very heavy for daily use. Overly priced. I won't recommend it although the quality is very good. Not fit for my purpose.
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Brad McAlpineAdelaide South Australia
- 8 reviews
- 9 likes
What a rip off
Had the gold excellence unit for over 2 years and had I not paid over $2.5K for it I would have burnt it years ago .
To date :-
1 - extension tube has always been extremely difficult to extend and retract , cable tube is broken
2 - unflexable hose ends are broken
3 - cord wont retract
4 - hepa warning continually locks out operation (a new very expensive Sauber filter has been installed correctly)
5 - main on / off switch on top of machine only works intermittently
6 - this is the most awkward / cumbersome machine I have ever had the misfortune to use let alone own .
7 - spare parts are so expensive that I cant afford to fix machine not that I would waste money on this rubbish .
...Read more
2 comments
Customer S.Sauber
Hi,
Thank you for taking the time to post this feedback.... Read more
We would like to look into your experience further so could you please contact us on 1800 728 237 and quote case number 302762? Regards, The Sauber TeamWill do later today
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B.CBrisbane
- 7 reviews
- 5 likes
- Verified purchase
Over priced crap
This brand is not from Switzerland as Godfrey's told me - it is a Godfrey's brand dressed up like a superior brand, when in fact it is a cheap piece of crap made in China. I've had mine 4 years and I've repaired it a few times already. I've spent about $700 repairing it and it cost over $1000. It's a scam. You would be better off buying a cheap one for $200 or not even bothering and hiring one from the supermarket.
1 comment
Customer S.Sauber
Hi B.C,
Thank you for taking the time to provide your feedback.... Read more
The Sauber machines are made in Switzerland, not in China. We would like to look into this further for you in regards to your repairs. Can you please contact us on 1800 728 237 and quote your customer reference number 300946, to discuss further. Regards, The Sauber TeamSimilar opinion? Write a review on ProductReview.com.au!
GabNSW, 2565
- 6 reviews
- 2 likes
Heavy. Clunky. Not 'bagless'.
Waste of money. Says it's bagless with the attachment but you can't operate the vacuum without a bag in. I've hated this thing ever since it's been introduced into my household.
It's very clunky and it does not maneuver well throughout the house.
Better off getting a Dyson. Don't be sold to at Godfreys. Unfortunately that happened to the person in my home that bought it.
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Find out how Sauber Excellence SE-400 compares to other Barrel Vacuum Cleaners
Know better, choose better.
FlickergoodQLD, 4301
Works great, but bulky
Pro: This product works great. The attachments work great. I have gone directly behind a professional cleaner and been blown away at how much extra, it has picked up. The visualiser is a great addition. Worth the extra spend. it saves from filling up the vacuum bag and makes for easy disposal of waste. the power lead is extra long. It comes with a couple of free maintenance services, so it will always be in tip top shape.
Con: It is a bit bulky and difficult to move around in tight spaces. Heavier than a conventional vacuum. The wand hose is...Read more
quite stiff and large which is the main issue with it being hard to maneuver in tight spaces. The motorised head still gets hair tangled around it All in all, a great bit of gear. quite expensive but will be a once in a lifetime investment. this product is right up there with the Kirby vacuum... but half the price.Similar opinion? Write a review on ProductReview.com.au!
Briony KennishSouth East Queensland, QLD
- 7 reviews
Best vacuum I have ever owned
I love this vacuum I have cats and dogs inside and it picks up all of their fur from the carpets and the lounges .
I find it easy to manuever but it is not a light vacuum by any means, I love being able to control the suction power on my carpets and hardwood floors plus the extra attachments that come with it and it also comes with a 10 year warranty and a service .
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JohnSmi7hAU
- 5 reviews
- 3 likes
Best vacuum cleaner I have ever owned
Over the years I have owned many different brands of vacuums like Dyson, Miele, Electrolux and Nilfisk. Hands down this is the best out of all the vacuum cleaners I have owned. I have a few properties so I have tended to experiment with the popular brands that are quite good but they all fail to meet my high expectations, I have alot of carpets and pets which means pet hair is a big problem. Nothing else has managed to clean my carpets and remove those stubborn pet hairs as good as the Sauber Excellence. This has an actual deep cleaning powerhead and not an air driven turbohead as many of those other brands which I was informed of by the salesman and I can really see the difference.
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JakaMelbourne
- 9 reviews
- 3 likes
Money well spent
You can never go wrong with this vacuum. The suction is the best. We also have this clear bottle that connects to the vacuum which shows how all the dust going in . It's not easy to store though but the motor on the head is powerful. You can turn motor on or you can use it without turning it on. But when the motor is on it's easy to maneuver. My carpet always feels extra clean and it's great for my crawling baby
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Cleans like no other
I use the sauber over many different types of floors and surfaces and find that it cleans very deeply. However it has let us down once when we were moving home and had to clean the house to receive our bond. The sauber failed to work and needed to be fixed. This was when it was about 6 months old. It was fixed within a week at no charge from the vacuum store we bought it from. The small powerhead lifts Labrador hairs right off the lounge every time. I love how you can adjust the strength of suction on the handle. The reason I didn't give it 5 s...Read more
tars is because it is so incredibly heavy and difficult at times. You need to position it perfectly in one room before beginning to vacuum and if you need to move anywhere you have to stop what you're doing to focus on the position of the machine. I wouldn't recommend it for lugging up stairs. I guess it needs to be so heavy for how well it works. It always draws out an impressive amount of dust and dirt.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Gwyn D.asked
i too have a sauber se400 and the gold case has the same issue as another person the gold case discoloring spots all over it has been kept in good condition but considering its on show in our reception area of my motel i own it does look shabby people are always asking me about it i only use it for our reception and our residence area
No answers
Kimasked
clip that closes top of machine snapped (says part? 5615026 on the back), Where can I get a replacement and how much is it?
1 answer
Godfrey G.Sauber
Hi Kim,
We are sorry to hear that this part has broken.
Depending on where this has broken you may only need the lid latch, part number 33600142 for $5.95, or the whole replacement lid, part number 33154890 for $74.95.
We would recommend taking the part and the machine into your nearest Godfreys store to confirm the part needed, they can also order the part in for you.
Regards,
The Sauber Team
Azariaasked
Am I able to use the Sauber SE400 powered hose on my SI-200 Vacuum?
I’ve looked everywhere for a replacement hose for my SI-200 but there are none in stock, I’ve only found a replacement hose for the SE400 vacuum, it cost $300 but I don’t wanna buy it to find out it doesn’t fit.
2 answers
Godfrey G.Sauber
Hi Azaria,
Yes, the replacement hose for the SE-400 is the same as the replacement for the SI-200.
Regards,
The Sauber Team
Awesome thank you
Kind regards
Details
Category | Barrel Vacuum Cleaners |
---|---|
Price (RRP) | $2,299.00 |
Bin Capacity | 1.5 L |
HEPA Filter | Yes |
Type | Bagged |
Cord Length | 10 m |
Power | 1,250 W |
Manufacturer Warranty | 5 year(s) |
Manual | Download manual |
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Customer S.Sauber
Hi Aaron,
Regards, The Sauber TeamThank you for taking the time to provide your feedback.
We are glad to hear that you are happy with your purchase and that it suits your needs.... Read more