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Sauber Excellence SE-400

Sauber Excellence SE-400 Questions & Answers

4.3 from 45 reviews

9 questions from our users

Michael T.

Michael T.asked

Not starting

1 answer
Sauber
Godfrey G.Sauber

Hi Michael,
I would recommend taking the machine into your nearest Godfreys store to be looked over and repaired where needed.
Regards,
The Sauber Team

Quee

Queeasked

I've ran out of bags is it possible to use without until i source bags?

2 answers
Nickeesha
Nickeesha

No i wouldn't recommend it . I just emptied out the bag until I found out were to buy more .

Sauber
Customer S.Sauber

Hello Quee,
Thank you for your question.
No Plaese do not use the machine with out bags.
Regards,
The Sauber Taem

Phillip T.

Phillip T.asked

We have just purchased a Sauber Excellence Machine and have had no instruction on how to use it as it was delivered to our door. When using the powerhead the green light is on regardless whether it is on 1 2 3 or 4.
Brush is spinning however grit is coming up over the top of powerhead. What is the cause of this?

No answers
Lesley

Lesleyasked

Light flashing red when in use /

1 answer

It does that to let you know you need to adjust the height of the head. There is a dial to use just put it up to 2 or 3 for thicker carpets.

Maureen C

Maureen Casked

How does the Sauber Excellence go on stairs??

1 answer
Jaka
Jaka

it has different heads for everything so like all other old stylish vacuums you would have to carry it up and down. It's not the lightest but a good work out.

Chris.

Chris.asked

How do I unstick my sauber vacumme cleaner. Telescopic rod?

3 answers
Math
Math

Hello Chris
If I read your query correctly ...
To quote from page 9 (photo 4) of my User's Manual: (Sauber Excellence SE-400)
"To extend the length of the telescope tube, slide the lock down. To reduce the [length of the] extension [tube], slide the lock up."
If this doesn't work, then you have a problem and it needs to be attended to by a serviceperson (hopefully under warranty).

Bob
Bob

If your machine is not covered by warranty, you could try some WD40 on the tube but keep it away from the electrics. But if you are covered by warranty then I recommend having a qualified technician take a look at it.

Chris.
Chris.

I tried C.R.C. Took it to Godfreys. They couldn't open it. Will have to send it away. No not still under guarantee unfortunately. Has anyone else had this problem?

Chris Roberts

Chris Robertsasked

how good is the x3000 werthiem vacum cleaner?

3 answers
roxx_oz
roxx_oz

I am very happy with it. We are quite tough on our vacuum cleaners with pets and a family with long hair.. and yet this machine is quite thorough and powers on through the task.

Siddy
Siddy

I saw one at Godfreys but suction was no way near the Sauber. Godfreys make more money on the Sauber one so they promote that but I'd rather get Dyson for that price. Dyson comes with over 10 attachments and is equally good and heaps cheaper.

L_D
L_D

I had one for approx 8-10 years. Initially they are a great machine but you will find that you need to service the power head regularly and hairs get stuck in the tube. I kept a long wire to unclog it in the end. Several plastic parts broke (handle) and I gave up when the power head died as that is the strength of the machine. The filter on the wheel would dislodge itself frequently and drive me crazy.

Gayesy

Gayesyasked

I live in Port Douglas and have tiled floors throughout with a couple of rugs. Would this cleaner be suitable for hard/tiled floors? I do have a stick Dyson which is quite good for a quick clean up but need something more substantial for a whole house clean.

1 answer
Rhiannon8914
Rhiannon8914

Definitely! I only use the power head on my rug and carpeted areas. It also comes with a standard brush head for tiled/floorboards. The power head can also be used on the hard floors but as it is quite heavy I just use the standard head to save me the extra effort as I have quite a large house to vacuum. The extra features are a win too with the air purifyer and fly screen brush etc so it would be a great investment for any household. Plus, the mattress attachment is amazing and I use it on my dark couch to collect all the cat hair with ease!

cpl

cplasked

I was wondering how this machine compares with the SI-200 Intelligence and if the floor head is easier to push around?

4 answers
Michael L
Michael L

I have not used the SI-200 but I can assure you the new ET1-1 Powerhead on the SI-400 is very easy to push around, my daughter has now been using this daily in her cleaning business for the past month and she is wrapped with it. It really does a fantastic job, make sure you buy the Visualiser that goes with the SI-400 as this makes your bags last so much longer.
I hope this helps.

OverIt
OverIt

I was told by godfreys that the intelligence is the identical machine with the exception of the power head. I am quite confused considering that the intelligence had quite a lot of less than favourable reviews and the price difference.

danc
danc

Mate the difference is the clean, What else do you buy a vacuum for? to clean, a better clean is what you want right???
JUST BUY IT!!!!!

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