Used the vacuum for 4yrs now and displays warning hazard with thermometer.
Tried changing filters and the sub sauber vacuum container but no joy. Not happy with it at all at this point.
Purchased in January 2016 at Godfreys for $600.00.
What a rip off
Had the gold excellence unit for over 2 years and had I not paid over $2.5K for it I would have burnt it years ago .
To date :-
1 - extension tube has always been extremely difficult to extend and retract , cable tube is broken
2 - unflexable hose ends are broken
3 - cord wont retract
4 - hepa warning continually locks out operation (a new very expensive Sauber filter has been installed correctly)
5 - main on / off switch on top of machine only works intermittently
6 - this is the most awkward / cumbersome machine I have ever had the misfortune to use let alone own .
7 - spare parts are so expensive that I cant afford to fix machine not that I would waste money on this rubbish .
- Verified purchase
Over priced crap
This brand is not from Switzerland as Godfrey's told me - it is a Godfrey's brand dressed up like a superior brand, when in fact it is a cheap piece of crap made in China. I've had mine 4 years and I've repaired it a few times already. I've spent about $700 repairing it and it cost over $1000. It's a scam. You would be better off buying a cheap one for $200 or not even bothering and hiring one from the supermarket.
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Questions & Answers
Paid top dollar for this unit SE - 400 and had it serviced for $80/year at Godfreys - 1 year out of warranty it starts falling apart. Had it in for repairs in October 2020 and now told April 2021 part “maybe” randomly be available in May?? Why the random bingo on parts? Also how is it appropriate to offer a downgrade to the 200 as an option?
We are sorry to hear of any issues you are experiencing with your machine.
Unfortunately the overseas supplier of the parts for this machine closed down due to COVID, a new supplier has been established and replacement parts are currently on their way with a due date of late April to early May.
Once parts have arrived orders can be placed through your nearest Godfreys store or over the phone with us by calling 1800 728 237.
We apologise for any inconvenience this has caused.
The Sauber Team
If you are unable to Aquire parts for the most expensive vacuum cleaner available at Godfrey’s purchased precisely for the guaranteed reliability- should you not offer a same for same replacement instead of a downgrade or a futile wait for parts?
As advised, parts are on the way they are just currently delayed.
Parts for this machine are still being manufactured.
Unfortunately the machine itself has been discontinued and no longer available with no current replacement.
The Sauber Team
i too have a sauber se400 and the gold case has the same issue as another person the gold case discoloring spots all over it has been kept in good condition but considering its on show in our reception area of my motel i own it does look shabby people are always asking me about it i only use it for our reception and our residence area
clip that closes top of machine snapped (says part? 5615026 on the back), Where can I get a replacement and how much is it?
We are sorry to hear that this part has broken.
Depending on where this has broken you may only need the lid latch, part number 33600142 for $5.95, or the whole replacement lid, part number 33154890 for $74.95.
We would recommend taking the part and the machine into your nearest Godfreys store to confirm the part needed, they can also order the part in for you.
The Sauber Team
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