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Sauber Excellence SE-400

Sauber Excellence SE-400

4.3 from 47 reviews · View Statistics

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Reviews

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Gab

GabNSW, 2565

  • 6 reviews
  • 2 likes

Heavy. Clunky. Not 'bagless'.

published

Waste of money. Says it's bagless with the attachment but you can't operate the vacuum without a bag in. I've hated this thing ever since it's been introduced into my household.

It's very clunky and it does not maneuver well throughout the house.

Better off getting a Dyson. Don't be sold to at Godfreys. Unfortunately that happened to the person in my home that bought it.

Date PurchasedMar 2017
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Sauber smells bad

published

i have used the Sauber a few times and there is a bad smell coming from the machine and then the house small of that too. I have returned it for a service and it came back with the same problem only they added some perfume to the filter and now the house smells of an awful fragrance. The machine is five month old.

Date PurchasedDec 2016
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Questions & Answers

Leaded T

Leaded Tasked

Paid top dollar for this unit SE - 400 and had it serviced for $80/year at Godfreys - 1 year out of warranty it starts falling apart. Had it in for repairs in October 2020 and now told April 2021 part “maybe” randomly be available in May?? Why the random bingo on parts? Also how is it appropriate to offer a downgrade to the 200 as an option?

3 answers
Sauber
Godfrey G.Sauber

Hi,
We are sorry to hear of any issues you are experiencing with your machine.
Unfortunately the overseas supplier of the parts for this machine closed down due to COVID, a new supplier has been established and replacement parts are currently on their way with a due date of late April to early May.
Once parts have arrived orders can be placed through your nearest Godfreys store or over the phone with us by calling 1800 728 237.
We apologise for any inconvenience this has caused.
Regards,
The Sauber Team

Leaded T
Leaded T

If you are unable to Aquire parts for the most expensive vacuum cleaner available at Godfrey’s purchased precisely for the guaranteed reliability- should you not offer a same for same replacement instead of a downgrade or a futile wait for parts?

Sauber
Godfrey G.Sauber

Hi,
As advised, parts are on the way they are just currently delayed.
Parts for this machine are still being manufactured.
Unfortunately the machine itself has been discontinued and no longer available with no current replacement.
Regards,
The Sauber Team

Gwyn D.

Gwyn D.asked

i too have a sauber se400 and the gold case has the same issue as another person the gold case discoloring spots all over it has been kept in good condition but considering its on show in our reception area of my motel i own it does look shabby people are always asking me about it i only use it for our reception and our residence area

No answers
Kim

Kimasked

clip that closes top of machine snapped (says part? 5615026 on the back), Where can I get a replacement and how much is it?

1 answer
Sauber
Godfrey G.Sauber

Hi Kim,
We are sorry to hear that this part has broken.
Depending on where this has broken you may only need the lid latch, part number 33600142 for $5.95, or the whole replacement lid, part number 33154890 for $74.95.
We would recommend taking the part and the machine into your nearest Godfreys store to confirm the part needed, they can also order the part in for you.
Regards,
The Sauber Team

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Details

CategoryBarrel Vacuum Cleaners
Price (RRP) $2,299.00
Bin Capacity1.5 L
HEPA FilterYes
TypeBagged
Cord Length10 m
Power1,250 W
Manufacturer Warranty5 year(s)
ManualDownload manual

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