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Sauber Excellence SE-400
HhAMelbourne
- 3 reviews
- 2 likes
Its very okay
If you are short and have narrow corridors in your house reconsider this option.
It is good but man so hard to lug around.Wish they had another longer extension to add to so I dont have to move the main machine around.Wanted to return it to get something else but godfreys is giving peanuts to take it back.I dont use as much as I would like to.
Purchased in August 2016 at Godfreys.
Good performance but cheap hardware.
We bought this vacuum cleaner about 2.5 years ago. Its performance is impressive but the hardware is cheap for what it costs. Just after a few months of buying it, discolouration spots started to appear on the golden surface. The cover was replaced at no cost but the staff were not helpful when it came to these things. More recently, the plastic part inside the visualiser would come off whenever I start vacuuming. Very disappointing! When I raised the issue with Godfrey’s staff in the Kotara store, they were very unhelpful as if it was my probl...
Read moreem. Very disappointing for what you’re paying! They were very helpful when we were in the process of buying the vacuum cleaner but extremely unhelpful when dealing with them regarding problems and issues.Purchased in September 2016.
1 comment
Good but !!!
I purchased this product from Godfreys . My main concern was ease of use .. The salesman showed me on the floor of Godfreys and it seemed to do everything . Yes ...He was correct it does a really good job but it is so heavy and the suction tube kinks which I was told it wouldn't . I hate vacuuming and told godfreys my concern about the unit hitting into furniture etc .. They said "NO" it glides easily . I hate this vacuum cleaner ..it is so hard to use and very heavy . I paid over $1500 for it . I went to Godfreys to buy the expensive bags and yes they were out of stock !!!! I don't reside close to a city and will have to drive again over 100 kms to purchase the overpriced bags ....Go figure ?
1 comment
Customer S.Sauber
Hi,
Thank you for taking the time to post this feedback....
Read more We are sorry to hear that you aren't happy with the machine and we would like to see if there is anything we can do to assist you with troubleshooting. Please contact us on 1800 728 237 and quote reference number 304961. Regards, The Sauber TeamFind out how Sauber Excellence SE-400 compares to other Barrel Vacuum Cleaners
Know better, choose better.
Julie BCentral Highlands and Goldfields, VIC
- 3 reviews
Very good on carpet but
Cant complain about the suction, but it is heavy and hard to manoeuvre. I've had to get the extended pole replaced as I couldn't get it to fold up into itself and it has since jammed again. The attachments got hard to remove on and off, but once I got it serviced it was fine. Forget it if you have stairs, and if you haven't got carpet, go for something lighter.
MathAuckland
The Just OK Vacuum Cleaner
I have a two-storied house - 80% carpet - 20% tile 3-bedroom townhouse.
Suction is very good. Bulky and heavy to manoeuvre. Easy to manipulate connections. The visualizer does not reach its full capacity, it needs to be emptied several times but it's good to be saving on those expensive bags. The hose needs to be much more flexible (it's too stiff).
Would I recommend this machine to others at $NZ2,499? I think not.
Tolerate it.
wouldnt buy again, i find it quite heavy to pull around, only keep it because we paid 2000k for it, would far rather have the ease of the dyson. the extra bagless attachment makes it bulky and i was constantly emptying it, so don't bother using anymore. not really worth the extra money.
Questions & Answers
Leaded Tasked
Paid top dollar for this unit SE - 400 and had it serviced for $80/year at Godfreys - 1 year out of warranty it starts falling apart. Had it in for repairs in October 2020 and now told April 2021 part “maybe” randomly be available in May?? Why the random bingo on parts? Also how is it appropriate to offer a downgrade to the 200 as an option?
3 answers
Godfrey G.Sauber
Hi,
We are sorry to hear of any issues you are experiencing with your machine.
Unfortunately the overseas supplier of the parts for this machine closed down due to COVID, a new supplier has been established and replacement parts are currently on their way with a due date of late April to early May.
Once parts have arrived orders can be placed through your nearest Godfreys store or over the phone with us by calling 1800 728 237.
We apologise for any inconvenience this has caused.
Regards,
The Sauber Team
If you are unable to Aquire parts for the most expensive vacuum cleaner available at Godfrey’s purchased precisely for the guaranteed reliability- should you not offer a same for same replacement instead of a downgrade or a futile wait for parts?
Godfrey G.Sauber
Hi,
As advised, parts are on the way they are just currently delayed.
Parts for this machine are still being manufactured.
Unfortunately the machine itself has been discontinued and no longer available with no current replacement.
Regards,
The Sauber Team
Gwyn D.asked
i too have a sauber se400 and the gold case has the same issue as another person the gold case discoloring spots all over it has been kept in good condition but considering its on show in our reception area of my motel i own it does look shabby people are always asking me about it i only use it for our reception and our residence area
No answers
Kimasked
clip that closes top of machine snapped (says part? 5615026 on the back), Where can I get a replacement and how much is it?
1 answer
Godfrey G.Sauber
Hi Kim,
We are sorry to hear that this part has broken.
Depending on where this has broken you may only need the lid latch, part number 33600142 for $5.95, or the whole replacement lid, part number 33154890 for $74.95.
We would recommend taking the part and the machine into your nearest Godfreys store to confirm the part needed, they can also order the part in for you.
Regards,
The Sauber Team
Details
Category | Barrel Vacuum Cleaners |
---|---|
Price (RRP) | $2,299.00 |
Bin Capacity | 1.5 L |
HEPA Filter | Yes |
Type | Bagged |
Cord Length | 10 m |
Power | 1,250 W |
Manufacturer Warranty | 5 year(s) |
Manual | Download manual |
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Customer S.Sauber
Hello Vanja,
Read moreCan you please contact us on 1800 815 270 to provide further information? When contacting us please quote your customer reference number 345474. Regards, The sauber TeamWe are sorry to hear of the issue you experience.
We would like to look into this further for you....