the best on the market!
we use this on carpet and tiles, we have 2 big dogs and a kid, the thing gets a workout but everytime i use it im happy i spent the money
Purchased in March 2013.
Good product but very expensive.
Purchased this vacuum cleaner from Godfreys Parramatta. Salesperson convinced me to buy the product for $1800. Initially, I was very happy but over the period I realized that it is very heavy for daily use. Overly priced. I won't recommend it although the quality is very good. Not fit for my purpose.
Cleans like no other
I use the sauber over many different types of floors and surfaces and find that it cleans very deeply. However it has let us down once when we were moving home and had to clean the house to receive our bond. The sauber failed to work and needed to be fixed. This was when it was about 6 months old. It was fixed within a week at no charge from the vacuum store we bought it from. The small powerhead lifts Labrador hairs right off the lounge every time. I love how you can adjust the strength of suction on the handle. The reason I didn't give it 5 s...tars is because it is so incredibly heavy and difficult at times. You need to position it perfectly in one room before beginning to vacuum and if you need to move anywhere you have to stop what you're doing to focus on the position of the machine. I wouldn't recommend it for lugging up stairs. I guess it needs to be so heavy for how well it works. It always draws out an impressive amount of dust and dirt.
Find out how Sauber Excellence SE-400 compares to other Barrel Vacuum Cleaners
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Great product, does a awesome job. But since I've purchased the machine I've noticed a couple of things.
1. The hose is a bit stiff and won't untwist readily.
2. With the length of the machine, it's a little hard to manuvre it tight spaces.
We have carpet and vinyl floors and with a siberian husky, a lot of fur in the house.
The visualizer is a absolute must as it would cost a fortune in bags to keep the place clean.
December 5th 2017 Update: Sauber SE-400
I have approximately 83 sq meters of tile and vinyl floors with 2 long haired ...dogs and 2 long haired cats. The machine is a little hard to manuvre in tight spaces but otherwise a very good machine. I've purchased the bag saver attachment and it's just awesome. Marvelous. Even with the animals I will only use 2 to 3 bags per year otherwise I'll use 1 bag per week ( very expensive ).
I use it as i have a cleaning company for domestic cleaning and before i steam carpets as it is powerful. The bad thing is it is very heavy and hard to move around with it, but someone who has a few carpets in is house i fully recommend it.
Questions & Answers
Paid top dollar for this unit SE - 400 and had it serviced for $80/year at Godfreys - 1 year out of warranty it starts falling apart. Had it in for repairs in October 2020 and now told April 2021 part “maybe” randomly be available in May?? Why the random bingo on parts? Also how is it appropriate to offer a downgrade to the 200 as an option?
We are sorry to hear of any issues you are experiencing with your machine.
Unfortunately the overseas supplier of the parts for this machine closed down due to COVID, a new supplier has been established and replacement parts are currently on their way with a due date of late April to early May.
Once parts have arrived orders can be placed through your nearest Godfreys store or over the phone with us by calling 1800 728 237.
We apologise for any inconvenience this has caused.
The Sauber Team
If you are unable to Aquire parts for the most expensive vacuum cleaner available at Godfrey’s purchased precisely for the guaranteed reliability- should you not offer a same for same replacement instead of a downgrade or a futile wait for parts?
As advised, parts are on the way they are just currently delayed.
Parts for this machine are still being manufactured.
Unfortunately the machine itself has been discontinued and no longer available with no current replacement.
The Sauber Team
i too have a sauber se400 and the gold case has the same issue as another person the gold case discoloring spots all over it has been kept in good condition but considering its on show in our reception area of my motel i own it does look shabby people are always asking me about it i only use it for our reception and our residence area
clip that closes top of machine snapped (says part? 5615026 on the back), Where can I get a replacement and how much is it?
We are sorry to hear that this part has broken.
Depending on where this has broken you may only need the lid latch, part number 33600142 for $5.95, or the whole replacement lid, part number 33154890 for $74.95.
We would recommend taking the part and the machine into your nearest Godfreys store to confirm the part needed, they can also order the part in for you.
The Sauber Team
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