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Schmick Car Care Club (page 2 of 9)
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vasudevan s.Sydney, NSW
The workmanship is great
Abdul from Schmick team has fixed my car's dent , i must appreciate the workmanship quality, i really cant spot the dent anymore, looks like new!!thanks and keep doing your good work!!
1 comment
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Reliable, friendly, efficient and professional service
Staff Aris repaired my car a week ago. He was brilliant. He fixed all the scratches. After the repair, my car looks spotless. I highly recommend his company and his service.
1 comment
Schmick ClubSchmick Car Care Club
Hi Tammy,
Thank you for the review. We'll pass on the feedback to Aris for you. :)
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Ying C.Greater Melbourne (Metropolitan), VIC
Excellent Service
Mr. Robert Cotter did a really good job.The scratches disappeared completely and the car looks like a new one, now. As I was curious, Robert allowed me to watch how he worked. The whole process was much more complicated than I had thought and Robert completed every step efficiently and carefully. Thank you so much.
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the great review, Ying. We'll pass on the feedback to Rob for you. :)
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Woeful service experience and shockingly untrained and incompetent "technicians"
Hi, 18 months ago I purchased a $120k Mercedes and as part of the add-on sales process the dealer extolled the virtues of the Schmick program.
The car being for my wife, and knowing what happens to the wheels and bumper extremities of her cars on a fairly regular basis :), I thought the $1,450 for a 5yr "Platinum status package" seemed like a sound investment. 6 months and 4 scraped up wheels later I decided to make the car look "Schmick" again. Hahaha, what a poor joke... It literally took 10 phone calls, at least that many emails and 3 month...Read more
1 comment
Schmick ClubSchmick Car Care Club
I'm sorry to hear about the negative experience you've had. If you could please email us at admin@schmickclub.com we can look into this matter for you.
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Deb SSouth East Queensland, QLD
- 9 reviews
- 1 like
Fantastic Service
Fast and effective to use. You outlay funds on purchasing your car. Then if anything happens, you just take some photos and send them to the Schmick app. Somebody got in touch with me quickly and then the repair man came out the following week. I had gouged my car on a wall and it looked bad, but after 1 1/2 hours the man had it looking like new and all for $50 (less than a tank of petrol). I'm covered for any small incidents like this for 5 years. So good - any little marks are fixable without a big outlay.
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the great review, Deb. We're happy we could assist. :)
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GraemeMetropolitan Adelaide, SA
Excellent Service
I bought this product when I purchased my new car. which received scratch on right hand side just above tail light and had it repaired by Dale. He did an excellent job and you cannot tell it has been repaired such is the way he blended the paint into existing paint work.
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the review, Graeme. We'll pass on the feedback to Dale for you. :)
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Absolutely a beauty
I bought this package insurrance when I bought my brand new car. Kids slammed the door with seatbelt buckle half hung and made a dent. Ivor came and fixed it. The car looks brand new again. Thank you!
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the wonderful review, Trang. We'll pass on the feedback to Ivor for you. :)
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Dino C.Greater Melbourne (Outer), VIC
don't use schmick... horrible service and such a trying year. they don't care
what a waste of money.. never had used their service but paid for a 3 year club.
with the covid situation i totally forgot about getting the chips on my car repaired. a couple of months later i realise and hoped there would be some compassion and understanding when calling today.. but after speaking to customer service and then to a manger.. they refused to help me. i understand for any other year but this year is different. I have been in lock down since march and my membership had run out in april... NOT USED IT ONCE. so happy to pay for your business schmick.. i'll be sure to never recommend
3 comments
Schmick ClubSchmick Car Care Club
Hi Dino,
Unfortunately with the stage 4 restrictions in place we are unable to repair any vehicles in Victoria. Even though your membership expired 5 months ago we are still able to provide a quote f... Read more
or the vehicle once restrictions are eased if you still wish to go ahead with a booking.hi
I just seen this message. That is great then. So what do I do next? Have restrictions been eased now? can you provide a contact that i can speak to in response to your comment? Thank you for your understanding.
Schmick ClubSchmick Car Care Club
Hi Dino,
Restrictions have eased and we are able to provide quotations again. If you send us an email to repairs@schmickclub.com along with photos we will be able to process this for you.
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Yuhang Z.Perth, WA
Not do the service and cannot cancel membership
I purchased the service in June 2018 and subscribe for 5 years when I purchased my vehicle.
Recently when the first time I am actually submit an repair request, I been told it not covered, even I say I only need the scratch to be fixed and please send someone to check then tell me, not only in email send me a T&C's 2020 version say it not covered.
After multiple email communications and I request cancel my membership and get my money back. Finally someone contacted to book an inspection on site but need to wait for an inspection after 3 wee...Read more
ks. I rejected the technician come, I told him I already request the refund in process. Firstly the Schmick call centre admin ask me contact the shop where I purchased the membership for the refund. I contacted.2 comments
Schmick ClubSchmick Car Care Club
Hi Yuhang,
I've looked into your request and can see we did come out to remove some scratches for you. Unfortunately we were unable to assist with the tear and the denting to the quarter panel due to... Read more
the extent of the damage. We would suggest contacting a panel shop where they may need to replace the panel.Hi Schmick Officer,
To clarify, there is no scratches been removed by your technician. Paul came and tell he is not able to do anything, the only thing he did is help on removal the black colour on t... Read more
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ACFSydney, NSW
- 5 reviews
- 4 likes
Poor communication
Attempted to log a request via the app on 6 separate Occasions over multiple days. Eventually got an auto generated email advising that they would be in contact. No response received after 4 days. Submitted a complaint to Brad Garlick Ford who sold us this service. They advise that the Schmick service cannot be cancelled/refunded, even if the service level is significantly below what was sold to us.
1 comment
Schmick ClubSchmick Car Care Club
I'm sorry to hear about the issue you've been having with submitting a request. It the app isn't working I would suggest emailing repairs@schmickclub.com to ensure we receive the request and can process it for you ASAP.
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unable to cancel membership
when i joined membership, i wasn't told that I can cancel membership anytime. this company is charging me over $150 per month. in paper, it's written 5 years. i have to be stuck with them for that long. it's very unprofessional and rip off . sale person just wants to sell and talk you into buying it. i went back to that sales person and i was told - membership can't be cancelled. how ridiculous ! stay away from this company. i'm so disappointed.
5 comments
Schmick ClubSchmick Car Care Club
Hi Emily,
We don't have a membership that is $150 a month. However, if you do have a pay by the month membership you would just need to send us an email with your details and we can cancel it for you.
Hi , Thanks for replying. What is the email address I can send to ? If you are able to resolve it, I will re-write my initial review .
Schmick ClubSchmick Car Care Club
Hi Emily,
If you can please email feedback@schmickclub.com and we'll sort the issue ASAP for you.
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Ripoff - Ridiculous waste service
got a lifetime cover, when called in for normal scratch on the door - being told they cant fix its out of the policy rules, If i try i can fix it with. paid some 3000$$ for lifetime warrenty,now this.
Don't waste your money on this ridiculous schemes try another one or just get it done when something happens its waste senseless paying this guys. It was my first car when bought i just thought to be more careful, but these guys thought me a lesson.
1 comment
Schmick ClubSchmick Car Care Club
Hi Rajesh,
Unfortunately the scratches and indentation to your doors were outside the scope of what could be repaired by a mobile technician. To replicate the line and repair and paint both doors you... Read more
would need to take the vehicle to a panel shop due to the scope of the damage.Similar opinion? Write a review on ProductReview.com.au!
Be very careful of the fine print.
From Schmicks terms and conditions Section 2.2 "Schmick may decline to provide a repair quote or perform repairs for any reason. For example, without limitation, if a Schmick technician is of the opinion that the repair is not a minor cosmetic repair or if there is cosmetic structural damage to your vehicle or if you are in breach of your membership agreement, Schmick may decline to provide a repair quote or perform a repair"
This is licence to pick and choose whatever they want to approve to repair. Most modern cars have "style lines" in their...Read more
2 comments
Schmick ClubSchmick Car Care Club
Hi Daz,
If damage is structural and not cosmetic it would require going to a panel shop as we are a mobile service. This is why those types of major repairs are excluded and highlighted in the aforementioned section.
Hi Schmick, it is convenient you call a dent or scratch in a style line of a body panel "structural damage" while not nearly affecting the structural elements of the vehicle.
My main problem is your s... Read more
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GURJINDERSydney, NSW
- 2 reviews
- 3 likes
Diplomatic answers before quotation
Such terrible experience on asking quotation request, so diplomatic guy name [Name Removed], with 5 replies on one request, never provided the quotation and at the end i have to say them do not reply from now on...... Thankfully i haven't signed with these people...... never ever go with them, when they can diplomatic before quotation imagine after joining... and their bloody website saying for non-mewmbers u can ask quotation, but the are so double sided .never give u till join them..........
2 comments
Schmick ClubSchmick Car Care Club
Hi Gurjinder,
Unfortunately at the moment we are quite booked up and are unable to provide quotations for non-members due to this. Retail quotes can be given when we are not busy, however, we always ... Read more
ensure members are given priority as we are a membership based program. We cannot provide a quotation if we are unable to accept the work.What the non membership option on ur website is doing????? Remove it then instead making clarifications here
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Damo L.South East Queensland, QLD
- 2 reviews
- 3 likes
Rip off, don’t sign up
I’ve had a horrible experience with Schmick, they don’t call, I’m always chasing them up, they make you jump through hoops, they tell you they can’t fix some dents and the guy comes out and says he can. Terrible company who doesn’t care about customers. Don’t use them, total rip off.
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RodGreater Melbourne (Metropolitan), VIC
Service just as advertised.
Very happy with my experience using Schmick. From using the app.; to making the appointment (wait time only one week) and then ultimately dealing with our technician (Matt D) everything just ran like clockwork. Just a very impressive service, oh and the quality of the repair was first rate. The car just looks like brand new!!! I would highly recommend purchasing this option/service when buying your next new car.
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the great review, Rod. We'll pass on the feedback to Matt for you. :)
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RowenaGreater Melbourne (Inner), VIC
Great work and friendly team
Thanks Matt and team. The car looks fantastic. Lockdown was a great time to get this job done that I had been putting off for months. Used my neighbours place as I didn't have a power source and they were very accommodating with the new location. The neighbour loved that Matt and himself barracked for the same football team, so good impression there Matt.
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the great review, Rowena. We're glad to hear how happy you were with the work and will pass on the feedback to Matt for you. :)
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rayaan b.Sydney, NSW
One of the worst!!
In my 20 years! I have never seen this dodgy piece of workmanship. It took them 6 weeks before they came out to do the work; stuffed up the original paint work terribly; was a 15-20 cm scratch on a car door; now I have to re-spray the WHOLE side of the car which includes both doors, the front panel so it can be blended in.
Whilst they were spraying /repairing the scratch; they forgot to cover the car and now I have over-spray ALL over the car; windows, car paint, plastic moldings, vipers, lights etc. I have been running back for forth with car ...Read more
5 comments
Schmick ClubSchmick Car Care Club
Hi Rayaan,
Unfortunately I cannot find any email or phone correspondence regarding this issue. Can you please either contact us on 1300 567 567 or email repairs@schmickclub.com so that we may look into what has happened for you?
Are you serious?!?... the work technician was [Name Removed]; I have correspondences from [Name Removed] and almost everyother person in your call centre. This is on top of the car dealership associat... Read more
e who raised it to have attention on my case but fell on deaf ears! This is a known issue and I have been chasing up Schmick for months!! An absolutely terrible serviceSchmick ClubSchmick Car Care Club
Unfortunately without knowing the name you have a complaint under I cannot assist. If you can please call or email with your name we will be happy to look into this for you since we do not have any outstanding follow ups with dealerships.
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RitaSydney, NSW
Misleading rip off
I purchased a Schmick membership when I bought my new car. All I got at the time was a brochure about how great they are and how to contact them to make a repair claim. Unfortunately, when i went to make a claim they forwarded to me a huge list of conditions and more of what they won't do and where they won't do it. My main problem being I did not have a private location available that met their conditions to perform the repairs. They just refused to help or compromise or even return my calls or emails. I went to Fair Trading as I wanted a refu...Read more
nd considering I was not made aware at the time of purchase of all their terms and conditions and their inflexibility on the matter. Their rep told Fair Trading they would contact me and help supply a location but that was weeks ago and i've heard nothing. Getting really fed up of chasing them and hence I'm writing this review to spare others the trouble and rip off. Stay clear of this mob!!!1 comment
Schmick ClubSchmick Car Care Club
Hi Rita,
I can see we had emailed and attempted to call and leave messages for you regarding helping locate a workspace for you. I can have someone call you again this morning regarding this. Most of your damage was included under your membership.... Read more
We send a PDF with the outline of what constitutes a suitable workspace to ensure there are no setbacks on the day of the repairs and customers are aware of what we require for safety guidelines.Similar opinion? Write a review on ProductReview.com.au!
PHILIPGreater Melbourne (Outer), VIC
Tidy, efficient and very happy.
Thanks Matt, very happy, great job and hope no more signs get in my way again and I dont need to call you again. Color match perfect, tidy and nice guy!
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the review, Philip. We'll pass on the feedback to Matt for you. :)
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Questions & Answers
Robyn S.asked
Hi , I have recently bought a new car and had Schmick applied to my car. My question is what car cleaner can I use. I don’t want to damage the coating. Thanks
2 answers
Hi Robyn
I purchased this membership with my Mercedes purchased Feb this year and it is a waste of your money. If you are still within the first 45 days of your purchase please ask for a refund and invest in a great car insurance. They take forever to reply to your inquiry if you need their help and then tell you they can't fix the scratch due to it being too deep only by looking at a photo that you send them. A complete waste. If you have more questions about my experience with them I am more than happy to answer them.
Hi robyn when I bought my car they actually gave me special car wash cleaner called protektiv shampoo... so maybe ring the car dealership ?
Lewis H.asked
Hello,
I've just bought a car privately that has your protection on it (the car is less than 6 months old). Do you allow transfer of the membership? If so what would the transfer cost be?
Thanks
1 answer
Hi lewis,
Good question, never transferred the treatment and smick contract as the cars I have had go back when I upgrade with a new dealer. Sorry I cant help. Maybe ask Schmick.
Carlabasked
who do you use in Perth
1 answer
Schmick ClubSchmick Car Care Club
We use our own paint technicians in Perth. You don't have to take the vehicle anywhere as we come to you.
Details
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Schmick ClubSchmick Car Care Club
Thank you, Vasudevan. :) We'll let Abdul know for you.