Reviewer Photos & Videos
Mr. Robert Cotter did a really good job.The scratches disappeared completely and the car looks like a new one, now. As I was curious, Robert allowed me to watch how he worked. The whole process was much more complicated than I had thought and Robert completed every step efficiently and carefully. Thank you so much.
Woeful service experience and shockingly untrained and incompetent "technicians"
Hi, 18 months ago I purchased a $120k Mercedes and as part of the add-on sales process the dealer extolled the virtues of the Schmick program.
The car being for my wife, and knowing what happens to the wheels and bumper extremities of her cars on a fairly regular basis :), I thought the $1,450 for a 5yr "Platinum status package" seemed like a sound investment. 6 months and 4 scraped up wheels later I decided to make the car look "Schmick" again. Hahaha, what a poor joke... It literally took 10 phone calls, at least that many emails and 3 month...
Fast and effective to use. You outlay funds on purchasing your car. Then if anything happens, you just take some photos and send them to the Schmick app. Somebody got in touch with me quickly and then the repair man came out the following week. I had gouged my car on a wall and it looked bad, but after 1 1/2 hours the man had it looking like new and all for $50 (less than a tank of petrol). I'm covered for any small incidents like this for 5 years. So good - any little marks are fixable without a big outlay.
I bought this product when I purchased my new car. which received scratch on right hand side just above tail light and had it repaired by Dale. He did an excellent job and you cannot tell it has been repaired such is the way he blended the paint into existing paint work.
don't use schmick... horrible service and such a trying year. they don't care
what a waste of money.. never had used their service but paid for a 3 year club.
with the covid situation i totally forgot about getting the chips on my car repaired. a couple of months later i realise and hoped there would be some compassion and understanding when calling today.. but after speaking to customer service and then to a manger.. they refused to help me. i understand for any other year but this year is different. I have been in lock down since march and my membership had run out in april... NOT USED IT ONCE. so happy to pay for your business schmick.. i'll be sure to never recommend
Not do the service and cannot cancel membership
I purchased the service in June 2018 and subscribe for 5 years when I purchased my vehicle.
Recently when the first time I am actually submit an repair request, I been told it not covered, even I say I only need the scratch to be fixed and please send someone to check then tell me, not only in email send me a T&C's 2020 version say it not covered.
After multiple email communications and I request cancel my membership and get my money back. Finally someone contacted to book an inspection on site but need to wait for an inspection after 3 wee...ks. I rejected the technician come, I told him I already request the refund in process. Firstly the Schmick call centre admin ask me contact the shop where I purchased the membership for the refund. I contacted.
Attempted to log a request via the app on 6 separate Occasions over multiple days. Eventually got an auto generated email advising that they would be in contact. No response received after 4 days. Submitted a complaint to Brad Garlick Ford who sold us this service. They advise that the Schmick service cannot be cancelled/refunded, even if the service level is significantly below what was sold to us.
unable to cancel membership
when i joined membership, i wasn't told that I can cancel membership anytime. this company is charging me over $150 per month. in paper, it's written 5 years. i have to be stuck with them for that long. it's very unprofessional and rip off . sale person just wants to sell and talk you into buying it. i went back to that sales person and i was told - membership can't be cancelled. how ridiculous ! stay away from this company. i'm so disappointed.
Ripoff - Ridiculous waste service
got a lifetime cover, when called in for normal scratch on the door - being told they cant fix its out of the policy rules, If i try i can fix it with. paid some 3000$$ for lifetime warrenty,now this.
Don't waste your money on this ridiculous schemes try another one or just get it done when something happens its waste senseless paying this guys. It was my first car when bought i just thought to be more careful, but these guys thought me a lesson.
Be very careful of the fine print.
From Schmicks terms and conditions Section 2.2 "Schmick may decline to provide a repair quote or perform repairs for any reason. For example, without limitation, if a Schmick technician is of the opinion that the repair is not a minor cosmetic repair or if there is cosmetic structural damage to your vehicle or if you are in breach of your membership agreement, Schmick may decline to provide a repair quote or perform a repair"
This is licence to pick and choose whatever they want to approve to repair. Most modern cars have "style lines" in their...
Diplomatic answers before quotation
Such terrible experience on asking quotation request, so diplomatic guy name [Name Removed], with 5 replies on one request, never provided the quotation and at the end i have to say them do not reply from now on...... Thankfully i haven't signed with these people...... never ever go with them, when they can diplomatic before quotation imagine after joining... and their bloody website saying for non-mewmbers u can ask quotation, but the are so double sided .never give u till join them..........
Rip off, don’t sign up
I’ve had a horrible experience with Schmick, they don’t call, I’m always chasing them up, they make you jump through hoops, they tell you they can’t fix some dents and the guy comes out and says he can. Terrible company who doesn’t care about customers. Don’t use them, total rip off.
Service just as advertised.
Very happy with my experience using Schmick. From using the app.; to making the appointment (wait time only one week) and then ultimately dealing with our technician (Matt D) everything just ran like clockwork. Just a very impressive service, oh and the quality of the repair was first rate. The car just looks like brand new!!! I would highly recommend purchasing this option/service when buying your next new car.
Great work and friendly team
Thanks Matt and team. The car looks fantastic. Lockdown was a great time to get this job done that I had been putting off for months. Used my neighbours place as I didn't have a power source and they were very accommodating with the new location. The neighbour loved that Matt and himself barracked for the same football team, so good impression there Matt.
One of the worst!!
In my 20 years! I have never seen this dodgy piece of workmanship. It took them 6 weeks before they came out to do the work; stuffed up the original paint work terribly; was a 15-20 cm scratch on a car door; now I have to re-spray the WHOLE side of the car which includes both doors, the front panel so it can be blended in.
Whilst they were spraying /repairing the scratch; they forgot to cover the car and now I have over-spray ALL over the car; windows, car paint, plastic moldings, vipers, lights etc. I have been running back for forth with car ...
Misleading rip off
I purchased a Schmick membership when I bought my new car. All I got at the time was a brochure about how great they are and how to contact them to make a repair claim. Unfortunately, when i went to make a claim they forwarded to me a huge list of conditions and more of what they won't do and where they won't do it. My main problem being I did not have a private location available that met their conditions to perform the repairs. They just refused to help or compromise or even return my calls or emails. I went to Fair Trading as I wanted a refu...nd considering I was not made aware at the time of purchase of all their terms and conditions and their inflexibility on the matter. Their rep told Fair Trading they would contact me and help supply a location but that was weeks ago and i've heard nothing. Getting really fed up of chasing them and hence I'm writing this review to spare others the trouble and rip off. Stay clear of this mob!!!
Questions & Answers
Hi , I have recently bought a new car and had Schmick applied to my car. My question is what car cleaner can I use. I don’t want to damage the coating. Thanks
I purchased this membership with my Mercedes purchased Feb this year and it is a waste of your money. If you are still within the first 45 days of your purchase please ask for a refund and invest in a great car insurance. They take forever to reply to your inquiry if you need their help and then tell you they can't fix the scratch due to it being too deep only by looking at a photo that you send them. A complete waste. If you have more questions about my experience with them I am more than happy to answer them.
I've just bought a car privately that has your protection on it (the car is less than 6 months old). Do you allow transfer of the membership? If so what would the transfer cost be?
who do you use in Perth
Schmick ClubSchmick Car Care Club
We use our own paint technicians in Perth. You don't have to take the vehicle anywhere as we come to you.
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