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Beware after sale dealer commission
Prices seem to vary hugely. With my new vehicle I was quoted $695 for first year then it goes up each year by$100 =$2385 total for 3years.
Spoke to a friend who recently bought a new car and she paid only $650 total for 3 years. Go direct to Schmick. Dealers are scamming.
I can't complain about anything at all as the service was excellent. Dale is polite & explained the procedure extremely well & after an hour, I now have a scratch-free car again. I'm so glad I decided to take out this extra policy. The extra $50 is well spent in my opinion. Will definitely use them again but hope I never have to.
First contact with them and they told me "It's probably going to cost more". Now no reply at all!
This is a scam/hoax.
I can't get a refund - can't get a reply - can't get anyone out to assess.
I am in limbo whilst they click down the calendar days until my membership runs out.
Luckily the ACCC is aware and informed me of our consumer rights, so make sure you exercise them!
Often this product is not sold correctly at the point of sale (dealership), whereby the dealer gets their $1500+ upfront, and Schmick then wiggle more money out of the consumer (us) when we make a claim under the false pretense that its '$55'.
I feel this may b...
Don't waste your money!!!
The entire reason I asked for the repairs was to fix a scratched bumper and small dent. They came out to do touch ups only even after sending photos and emailing the details of what we wanted. The guy who came out was nice enough but the office called and wanted to charge 5 times the call out fee on top of what I was already paying! For the cost of the membership I could have had the areas fixed for much less. Save your money and don't bother.
Excellent service by Simon Russell
I was very impressed with the service and workmanship provided by Simon Russell! His eye for detail, level of professionalism and paint matching was second to none. What a great service! It took him about 30 minutes and my car looked as good as before the scrape happened.
I would like pass on my thanks again to Simon for his work and the outcome achieved on my car. I would definitely recommend Simon to anyone needing this kind of professional service!
Is this a scam?
We live in an apartment - therefore it's impossible to get them to come and complete the works. Even though we have a perfectly suitable space, with ventilation. They then said to ask our BMW service centre to use their workshop to which BMW told me this is not possible and they had heard terrible things about Schmick from other customers. They will not repair the scratch on the door unless we pay a further $350 as it's over 6 cms (it's about 10cms long). To just have the rims repaired it's going to take up to 2 months to have someone come out and fix it. Basically, they do anything they can to not repair your car. I'm amazed BMW actually associate with this brand.
- Verified customer
I've had a couple of repairs done now
I received membership as part of my salary packaged vehicle (6.2L SS Commodore) so I didn't realise the high initial cost.
1. Someone scratched my door handle (it is made of plastic). The repairer resprayed the entire handle (I thought he would have just used a touchup brush). 2. Another decent hit from a shopping trolley (five millimetres deep). I had to pay $55 to get the dent pushed out, then another $55 to have it 'masked up' and painted. Also, the Paintless Dent Removal guy said it is $55 per panel.
3. Another shopping centre door. Scratc...
Ken was assigned by Schmick to repair my scratch on my car via my car dealership. He has been professional, friendly and has great workmanship in fixing the scratches on my car. I would recommend his service to anyone who needs it. Thank you once again for the repair!
Ken from Smicked called the next day after I put my claim in via the app, we booked an appointment (2 days later).
Ken was on time curtious and happy to explain the repair needed and completed the job in a timely manner
Absolutely outstanding service would Definately recommend.
I have Daniel Granata repaired scratches on 4 alloy wheels (they hv deep scratches all over) and a long scratch (looked like someone held a key and ran it along) on my car body. Veni, vidi, vici - He came, he saw, he conquered. My car has a make over. Excellent jobs with professional attitude. Thanks again Daniel.
It's a hoax. Waste of money..They claimed to be a " scratch and dent rapid repairer " but a slow repairer..
I submitted a request for 1dent in the wheel arch last April. I was told they are busy to come to my place due to the recent hailstorm last December.. They asked me to go to one of their repairer to bring my Jeep but when I was about to go I was told that they only do touch up Nd not dent and someone will call me to check on it. I waited for almost 3 months after that no one called. Made a follow up this September and surprisingly they got someone to check on the job only to learn that they cannot do it as they might create crAcks on the paint when they fix it and advise me to go to panel shop.
Happy Customer: Repair 4 mag wheels for just $200
I had 4 BMW mag wheels restored by Daniel Granata from Schmick and they look
fantastic and brand new.
This guy is very professional, polite and hard working. He works on the wheels for a total of 6 hours, Friday and Saturday morning. He is a craftsman. Thank you so much again Daniel.
Questions & Answers
Hi, I am a schmick member but cannot find my membership number, how do I go about obtaining this??
how does it work
Schmick ClubSchmick Car Care Club
Schmick is a cosmetic repair program designed to assist with the everyday scratches your vehicle may incur that are not large enough to be put through your car insurance. If you have a membership with us and require a repair you can download our app Scratch & Dent Assist to send us a photo of the damage. Someone will be in contact from there to discuss a booking.
Bought Subaru Outback from Keystar Morayfield 17/08/17. From memory, I paid around $800 for 3 years Schmick coverage. Just notices a couple of tiny knicks and a small scratch. I am a techno-dumbo Old Fart with no camera or mobile phone. Where can I take the vehicle to have it checked out or can someone come to me in Caboolture/Morayfield area ? [details removed]
Schmick ClubSchmick Car Care Club
We do require photos of any repairs to the vehicle to ensure it is a cosmetic repair that we can assist with. The photos also let us know how long our technician needs to complete the repairs. We always want to make sure we allocate adequate time to repair the vehicle properly.
We are a mobile service so we don't have any fixed locations to bring a vehicle to. If you cannot take a photo of the damage yourself we'd suggest asking a friend or family member to assist.
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