Reviewer Photos & Videos
Excellent and awesome attention to detail. Thank you.
This company is exceptional in quality and service. I’m onto my 2nd merc and took out Schmick on 1st car. Had 3 situations on the CLA and all perfectly done. Now the latest have had 2 mag wheels back to factory specs. Then twice work to the bonnet and front. All this for $50 a time. I’m booked in advance till May 2024. Today I’ve had some buffing to a scratch and how fantastic it’s new again thanks to Robert Cotter in Melbourne
Amazing and Totally worth it
I accidentally hit the curb and had small but deep scratch on the bottom side part of our brand new car. Also had few mild surface scratches on boot lid and rear end of the car. Put a request in Schmick Application and got next day.
Mitch from Schmick was very helpful and professional. Removed fine scratches from back and Resprayed the damaged side of the bumper.
Cost me only $100.00 to get it fixed and they also reapplied the paint protection I originally had when purchased.
Would totally recommend.
- Verified customer
Bumper Repaired without Hassles!
Our car bumper got damaged 6months into purchase one weekend at the shopping centre carpark. As dissapointing as it can be we were at peace knowing we were covered with the Schmick policy. Once booked Daniel called in to confirm the booking and on the day repaired the car like new in a matter of few hours.
Absolutely professional and reliable.
From my experience, they do not fix any dents / scratches no matter how minor. I reluctantly took out the policy thinking that I would be covered for such minor items. However, despite the promises conveyed on the glossy brochure - they will instead recite exclusions covered in fine print, and refuse to work on the bulk of everyday incidental scratches / dents that may occur.
with such limited shopping centre car parking space size, this is the only way to go
My brand new car picked up 5 scratches through the paint work on the front left hand side bumper area.
Kenneth Moir , positive and most professional,Head Technician Queensland, came to repair and in less than 2 hours the car was returned to new again. Thank you Ken and Schmick
third time getting some scratches fixed:
1st experience 5/5
2nd experience 4/5 due to technician not quite nice
3rd what a joke. send a request in mid March, got no response until a 3rd follow up email, which the respond was they also try to get in touch, haha (and I hope he was joking or else a very poor customer service), asked them to attach those emails so I can check why I missed them (obviously they ignore that). Finally, got through to a technician and schedule a day and time which per usual another 2-3 weeks later, he cancel it on the d...
FAKE/SCAM. useless, use your car insurance instead, or paint yourself.
wife's car, minimal scratches. same on the photo on the brochure.
service guy came. came up with several reasons why he can't fix it.
stated better to claim with your CAR INSURANCE.
same with a friend of mine, tried making a claim. same response.
claim from your car insurance instead.
bought paint and watched youtube, painted myself for $90.
will not issue refund. talked to mazda will pass you to shmick, and shmick will pass you back to mazda....this is probably why they still accept new policies even if the car is few months off from brand new. cause it's a scam. other posts must be fake. or maybe random technicians getting lazy to do the job. but x2 incidence, my wife and a friend, ain't coincidence. I made claims from anz credit card travel insurance, and onepath income protection, both got approved and paid. hope they get a law suit soon. KARMA WILL COME FOR YOU!
This morning I sent an email requesting a repair. I was contacted straight away by the company. Simon from Schmick was here at my place by 12 midday and repaired the scratch on my car. My car looks amazing and I am so thankful for he professional service that I received. Well one.
Caused more damage to a brand new car
I brought a brand new 60k car. Only few months old. I had a minor dent, I was told it will be $100 to repair the dent, no mention of colour paint removal or anything.
Three months later, the technician came to fix the dent. Dent is gone but my car was stripped of the paint protection of 2 panels, no where near the dent, the finish was gritty and paint marks that can be seen 2 meters away. It looks horrible and if I would have known this is the quality I would get, I would be more than happy to keep the minor dent which was barely noticeable.
Now I have been calling customer service for over 1 month, no one has followed up on my enquires at all.
Why continue a membership that causes more damage to a brand new car?
Questions & Answers
Hi , I have recently bought a new car and had Schmick applied to my car. My question is what car cleaner can I use. I don’t want to damage the coating. Thanks
I purchased this membership with my Mercedes purchased Feb this year and it is a waste of your money. If you are still within the first 45 days of your purchase please ask for a refund and invest in a great car insurance. They take forever to reply to your inquiry if you need their help and then tell you they can't fix the scratch due to it being too deep only by looking at a photo that you send them. A complete waste. If you have more questions about my experience with them I am more than happy to answer them.
I've just bought a car privately that has your protection on it (the car is less than 6 months old). Do you allow transfer of the membership? If so what would the transfer cost be?
who do you use in Perth
Schmick ClubSchmick Car Care Club
We use our own paint technicians in Perth. You don't have to take the vehicle anywhere as we come to you.
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