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Scoot

Scoot (page 2 of 15)

1.6 from 292 reviews · View Statistics

Reviews

1.6

292 reviews
5
(18)
4
(14)
3
(19)
2
(28)
1
(213)
  • Value for Money
    1.7 (57)
  • Transparency
    1.3 (49)
  • Seat Room
    1.9 (39)
  • Food
    1.7 (27)
  • In-Flight Service
    1.8 (33)
  • In-Flight Entertainment
    1.1 (16)
  • Wi-Fi
    1.2 (11)
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Reviewer Photos & Videos

Scoot did not inform me on time

published

There was a restriction on my travelling capacity, which was issued 4 days prior to my flight. The airline could have informed me, so I could take appropriate actions, but they didn't. They just offered a full refund at the airport, when checking in, for wasting my time and money.

Dorota Jakubik

Dorota JakubikSydney, NSW

Do not fly with Scoot!

published
Transparency
Value for Money
Seat Room
DepartureSydney NSW, Australia
ClassEconomy
Booking Third Party
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meili

meiliPerth

  • 4 reviews

Inedible food

published

Preordered the chicken fried rice from PERTH to Singapore. Cost was $17 AUD. It was honestly the worst food I have ever been served in my entire life. It was cold and the congealed, grey rice was glued together in one large lump. Come on Scooties, you can do a lot better than this.

Seat Room
Food
In-Flight Service
DeparturePerth WA, Australia
DestinationSingapore
ClassEconomy
Booking Through Airline
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Unexpected reschedule

published

Horrible experience even after filing grievance scoot changed my return flight schedule all of sudden it has been postponed to next we have spoke more 20 times there is no solution never ever fly with scoot. The reschedule is not because of corona virus, one of the reps confirmed it

Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationCoimbatore, Tamil Nadu, India
ClassEconomy
See all answers
  • Verified customer

I wish I'd checked these reviews before booking

published

The call centre terrible, I don't think they have anything to do with Scoot anyway. Rescheduling of flights etc (even in light of the Corona virus) expensive or impossible. $600 wasted, horribly disappointed. Won't do it again.

Transparency
Value for Money
Dhru

DhruPerth, WA

About Check-In

published

The Perth ground manager of scoot is ridiculous. We were only 5 minutes late and the check-in was closed. We were not allowed to check-in. We literally bagged as we are international students and the tickets were non-refundable. The worst experience to date with any airlines. I would never book again and will recommend you not to book with scoot. Air Asia, Garuda and others are way far better than this cheap airline.

Transparency
Value for Money
Tamsters

TamstersPerth, WA

  • 3 reviews

Terrible service & food

published

Awful customer service. Awful food, so overpriced, but portion so small and Nasi Lemak was filled with sweet sauces rather than actual ingredients. Seat had a missing recliner button, and when I sent in feedback all I was told was they "checked and there was nothing wrong with the seat". Insinuating that I (A CUSTOMER) was making things up, instead of giving me the benefit of the doubt. Very interesting how this could be when the button as missing from the seat! I even sent in a photo of the evidence showing the button MISSING. They just ignored my e-mails thereafter even though I repeatedly e-mailed to ask for a follow-up. They clearly do not value customer service, so I will be switching loyalities.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DeparturePerth WA, Australia
DestinationSingapore
ClassEconomy
Booking Through Airline
See all answers
Ranjit Kaur

Ranjit KaurSouth East Queensland, QLD

DO NOT FLY SCCOT

published

DO NOT FLY SCOOT . I have had an unsatisfactory experience with Scoot. 8 kg of my items were missing from my luggage and luggage was damaged when we received it. I cannot connect customer service by phone, emails are given a standard auto response, and chat gives no response. This is an unacceptable situation can someone help me

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSingapore
DestinationGold Coast QLD, Australia
ClassEconomy
Booking Third Party
See all answers

Worst AIRLINES

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
Wi-Fi
DepartureMelbourne VIC, Australia
DestinationChennai, Tamil Nadu, India
ClassEconomy
Booking Through Airline
See all answers
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Scoot suck

Scoot suckSydney, NSW

Sold me a fake flight and won’t refund me

published
Transparency
Value for Money
Booking Through Airline
Jack

JackRichmond-Tweed, NSW

  • 3 reviews

Do not travel with scoot tigerair airlines

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
Wi-Fi
DeparturePhuket International Airport (HKT), Mai Khao, Thalang District, Phuket, Thailand
DestinationGold Coast Airport (OOL), Eastern Avenue, Bilinga QLD, Australia
ClassPremium Economy
Booking Through Airline
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Fitnesspm

FitnesspmMount Waverley

  • 26 reviews
  • 12 likes

Worst airline in the world. Avoid!!!!!

published

Last year I was doing a visa run and they cancelled the first flight 4 times where I miss the return flight with another airline. I end up paying top price for a return ticket! Now I was stupid enough to book with Scoot again and we having other issues! AVOID THIS AIRLINE AT ALL COST IF YOU DON'T WANT TROUBLES AND TO LOSE MONEY!!!

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureMelbourne VIC, Australia
DestinationBangkok, Thailand
ClassEconomy
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Davidon

Davidon

  • 4 reviews
  • 3 likes

A lowest level of airline

published

Their customer service took several hours not being able to call in. Once they took the call, their purpose was not to clarify your questions, but just misled you to charge you more money. When I asked in more depth, they just enen to avoid clear answer. They also imposed more worries to you so that you would take the deal for their benefit.

Transparency
Value for Money
DepartureGuangzhou, Guangdong, China
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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V. K.

V. K.Sydney, NSW

  • Verified customer

Never again

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSingapore
DestinationBerlín, Německo
ClassEconomy
Booking Third Party
See all answers
Disgruntled

DisgruntledPerth, WA

Not Fair Scoot.

published
Transparency
Value for Money
Seat Room
DeparturePerth WA, Australia
DestinationSingapore
ClassEconomy
Booking Third Party
See all answers
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Chen Li

Chen LiSydney, NSW

Terrible booking experience

published

I had the most horrible experience of booking with Scoot airline. It began one day after I booked flights. I wanted to change the return flight to a date, which was cheaper flight. I called their customer service centre and told them that my change was within 24 hrs of my booking, I was happy to change to a cheaper flight without credit as long as it could be changed without fees. Unfortunately I was told that I had to pay change fee over $100 even if it was changed to a cheaper flight, no credit and no refund. I was also told " a lesson" by them over the phone. I regret i booked this airline. I will never book with this airline again!!

Transparency
Value for Money
DestinationSingapore
ClassEconomy
Booking Through Airline
See all answers
Wendy

WendyVictoria

Do not fly with Scoot!!!

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
ClassPremium Economy
Booking Through Airline
See all answers
Corey

CoreySouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Sneaky airline!

published
Transparency
Value for Money
Seat Room
DepartureSaigon, Ho Chi Minh City, Vietnam
DestinationSingapore
ClassEconomy
Booking Through Airline
See all answers
Blazia

BlaziaPerth, WA

  • Verified customer

Mess of an Airline Company

published

Pay the extra $100 and fly with another airline. It's not worth the cheap fares at all!! I was misinformed by their customer representative on my baggage allowance and then charged an absurd amount of $400 at the airport to check my bag all due to their misinformation! No one gets back to me when I call the hotline or send an email requesting a refund. Honestly, just save yourself the frustration and pay a little extra so you don't have to deal with the mess that is this airline.

Seat Room
In-Flight Service
DepartureSingapore
DestinationPerth WA, Australia
ClassEconomy
Booking Third Party
See all answers
Kgoods

Kgoods

  • 11 reviews
  • 5 likes

Horrible customer service, treat you like a number and then put on hold indefinitely

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
ClassEconomy
Booking Through Airline
See all answers
Page 2 of 15
See all Scoot reviews

Questions & Answers

Dave

Daveasked

I've tried multiple times to check-in on-line but get an error message that I have to go to the counter. Why can't I check in to get my Boarding Pass?

1 answer
Blazia
Blazia

they want to weigh all of your bags first to make sure you're within their restrictions

DKDC

DKDCasked

Can you do web check-in and print your boarding pass at home for a direct flight from the Gold Coast?

No answers
velvetchick

velvetchickasked

Why isn’t online check in available for passengers travelling from Melbourne?

5 answers
Traveller W
Traveller W

You can’t check in online if you have a connecting flight

velvetchick
velvetchick

I don’t have a connecting flight unless there’s something i’m not aware of. I’m flying straight to Singapore

Traveller W
Traveller W

Sorry about late answer if you don’t have a connecting flight only other stop on the online check in is if you book through an agent if that isn’t the case sorry I cannot see any reason for non online check in

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