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ScreenAway Blinds
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Absolutely perfect! Totally Block out & suit the apartment perfectly. - wish we did this year's ago.
Website was effortless to navigate, team was so helpful and friendly on the phone & in person when they came to measure.
Every team member we delt with along the way was friendly and efficient.
Install day was fascinating watching such an interesting system go together so smoothly.
Instant results! Totally ready to use from the moment they leave, best sleep I've had in years fully blocked out light from the city and unexpected bonus of slightly improved sound reduction.
They look great! Inside and out the lines are clean and smooth, they...
Read more suit yhe apartment perfectly and look clean and suited from the outside balcony too. Don't even notice them when they see up as all the frame lines much with with existing glass window frames. Thank you S0 much team! Extremely happy customers ! XDGreat result
Right from the sales visit to the install this has been a great experience.we are over the moon with the results and very grateful to the install guys who took the time to ensure the job was done well and correctly. It’s a pleasure to see good tradesmen at work
Once again thanks guys we look forward to getting the rest of the house done down the track
Thank you for your review, we appreciate your feedback, and we are glad to hear you have had a great experience.
Should have purchased these sooner!
From the moment I submitted my inquiry I have been impressed by the customer service & turn around times. Once ordered our blinds were ready ahead of time. Installation was seamless with James arriving promptly. I’m so impressed by how dark the rooms are made. The overall look blends in and doesn’t stand out which appeals to me. Highly recommend!
Love it, everyone should have it
Truely blocks out the sun, if anything this product works too well. Really awkward sneaking out of the baby’s room as the room is complete darkness
Hi Matt, thank you for your review; glad to hear you are happy with your investment.
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- 2 reviews
Can’t live without it
Absolutely love the blinds, so much better than ordinary blinds that we used before.
Very satisfied with them, great service, friendly team
Hi, Sophia, thank you for the feedback!
Avoid this company and save your money
A family member used this company to fit out their home and they were nothing but problems from the first day. They used multiple contractors to try to install the sets; they left gaps between the frames which they tried to seal with silicon!!!!; then the blinds broke down and came off their rails; eventually they replaced the sets but with inferior material that leaked light right through the blind so it was pointless in the end. They then offered to removed the sets and charge a fee!!! And refused a full refund. They had severely damaged all ...
Read morethe windows trims which cost huge amounts of money to repair / repaint. A disaster to deal with and totally incompetent. No customer service what so ever. And you can’t just gets parts - they are made in Italy so good luck with that!!! No wonder we can’t compete with other countries when a business as simple as this can’t get even git this right - bloody pathetic!Hello Dom,
Could you have your family member contact us directly to discuss there concerns? you may have mistaken us for a different company as our product is made in Australia not Italy....
Read more There is a cassette blind made in Italy that is available in the market however this is not our product or company. We are happy to talk to your family member to work out which company it was. Please email there details to sales@screenaway.com.au Thank you.Hello Dom,
To date, neither you nor your family member has contacted us regarding this matter....
Read moreThis matter is important to us. Please provide the details of the family member you claim to have difficulties with their blind installation? Please get in touch with sales@screenaway.com.au- 6 reviews
- 10 likes
Retractable string broke
Under 2 years and we have a broken string in the retraction part. Seems very flimsy and worried others will go. Call out $120 and then $90 per hour. Warranty only 1 year.
Hello Trevor,
Thank you for your feedback it is appreciated. we can send through a copy of our customer care guide if you provide your details to production@screenaway.com.au as this will help get the best out of your ScreenAway blinds. ...
Read more Kind regards,Ok I’ve sent a message as suggested
Dream blinds!
I’m so unbelievably happy with my newly installed blackout Screenaway blinds. The team were so professional and thorough, it only took a few weeks for my custom blinds to be made and installed. We chose the automatic blinds, as we just built a new house and wanted to go a little bit extra.. They are super flash, would highly recommend Screenaway’s services to anyone. And to top it off It’s always great to support a local Australian business. Thanks Team!
Hi Alissa, thank you for your review!
Excellent customer service and even better product!
My experience dealing with the Screenaway team from start to finish was nothing short of fantastic! The installers were very helpful in providing a solution that would suit the needs of our new home and even helped us to set up the app to make sure that our blinds operated seamlessly and automatically with minimal effort.
Thank you for the positive feedback we appreciate it!
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Great product and fantastic service! would definitely recommend
The service and product is great. Both over the phone and in person the customer service was great, installers really friendly and professional. Have left me with blinds I am really happy with.
Thank you, Jakob, for your review.
no communication.....would never return my calls
we were promised a January install.
I commenced calling at the end of January enquiring re instal date...would never return my calls.
1 month later I demanded our deposit to be returned....and they agreed to instal after dozens of frustrated attempts at contacting them!
great product, excellent installer but God awful company to deal with.
sorry....I could only advise....Do not deal with this company!
Thank you for your review; we are sorry to hear our communication was insufficient and affected your experience with ScreenAway. So that we can improve our service levels, our national production mana...
Read moreger would like to discuss this with you further. Could you please email your details to production@screenaway.com.au; thank you.Empty Promises
If anyone is thinking of using this company, please be very careful. The sales rep promised us an amazing quality product and insisted on a 50% deposit before an installer would visit. An installer then visited to measure up. They explained how it would be installed and how we would be left with a neat finish. Three visits later we are left with a dogs breakfast with light spilling through and wavy blinds. Final payment was required before they would leave our property. Apparently the issue is ours as our ceiling is not square. Apparently the i...
Read morenstaller doesn’t check this before installation,. At the most recent visit, the installer confessed that he had done the best he could do, but he was happy to squirt some no more gaps where the light was spilling through. Fed up, we requested removal and a refund. As expected, the request has been denied. We have reported the issue to consumer affairs and don’t be surprised if you see our story on a current affair in the near future. In the meantime we are telling our story on any social media platform we can think of.Hi Trev,
Thank you for your review.
We are happy to revisit the installation to discuss your concerns with our blinds further....
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- 23 reviews
- 31 likes
Made wrong blind
Ordered a Block out blind for my bedroom I work shiftwork so sleeping all different hours had to take a leave day to be home blind installer turned up they made wrong blind? NOT GOID now have to wait watever time and take another day off? Tighten your procedures up SCREENAWAY I was going to buy a couple of blinds but not if this happens? See how long it takes to redo and see if they stuff the next one up?
Hi Scott,
Thank you very much for bringing this to our attention.
We are very sorry that this has been your experience and a national manager would like to discuss this with you....
Hi
its not good as i wasted a leave day then the blind was wrong now yesterday i hounded the peopel in sydney and finally got a response and its going to be two weeks befre i can get another blind whi...
One thiong forgot to add the colour ? the frame on the one that was made wrong was black i asked for dark grey so i rang the main number to speak to someone in sydney could do it so ill have to follow...
Read more this up or ill get an all black blind which i dont want i wanted it dark grey well see what debacle i get?Fantastic solution for complete block out. Pleasure to deal with.
Pleasure to deal with this company from start to finish.
Blinds are fantastic and provide complete block out of daylight. We had them installed on arched windows with plantation shutters inside so we were really pushed for a solution to light bleed - these have transformed our bedroom and we now have total darkness. Delighted customer!
Thank you so much for taking the time to leave us such lovely feedback
Great black out blinds
The blinds look excellent and make the room remarkably dark. Exactly as advertised. Very pleased with them.
Screenaway were easy to deal with and the whole process was quite fast.
Thank you for the positive feedback we appreciate it!
Questions & Answers
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Category | Blind & Shutter Shops |
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Hi Laura, thank you for your feedback, we appreciate you taking the time to leave such a great review.