ScreenAway Blinds

A family member used this company to fit out their home and they were nothing but problems from the first day. They used multiple contractors to try to install the sets; they left gaps between the frames which they tried to seal with silicon!!!!; then the blinds broke down and came off their rails; eventually they replaced the sets but with inferior material that leaked light right through the blind so it was pointless in the end. They then offered to removed the sets and charge a fee!!! And refused a full refund. They had severely damaged all ...

we were promised a January install.
I commenced calling at the end of January enquiring re instal date...would never return my calls.
1 month later I demanded our deposit to be returned....and they agreed to instal after dozens of frustrated attempts at contacting them!
great product, excellent installer but God awful company to deal with.
sorry....I could only advise....Do not deal with this company!

If anyone is thinking of using this company, please be very careful. The sales rep promised us an amazing quality product and insisted on a 50% deposit before an installer would visit. An installer then visited to measure up. They explained how it would be installed and how we would be left with a neat finish. Three visits later we are left with a dogs breakfast with light spilling through and wavy blinds. Final payment was required before they would leave our property. Apparently the issue is ours as our ceiling is not square. Apparently the i...

Ordered a Block out blind for my bedroom I work shiftwork so sleeping all different hours had to take a leave day to be home blind installer turned up they made wrong blind? NOT GOID now have to wait watever time and take another day off? Tighten your procedures up SCREENAWAY I was going to buy a couple of blinds but not if this happens? See how long it takes to redo and see if they stuff the next one up?

When booking in an onsite quote, the booking agent insisted that I only book a time that my husband was available as he needs to also approve of the blinds (what?). I repeated myself multiple times, stating that I will be doing the consultation without him. She did not let it go. I questioned why he needed to attend. Finally she booked a time with me but I feel so bitter that I have ended up going elsewhere. I am flabbergasted.

The blinds are flimsy and the runners feel like they are always about to come out. I was instructed you can only lift up and down from the middle. Crazy really. Also don’t have them slightly down as wind can also pop them out. My daughter pressed a corner and it came right out. The blinds do block out the light but they won’t last. I would look elsewhere.

These guys are a BIG SCAM.

They take your advance and then threaten you to pay penalties for things that you don't even know. They don't even have a office or a showroom for their product. They come to you with some samples which aren't manufactured by them and provide a very minimal quote to get the advance.

Had these installed in sliding windows, they can only be opened from outside. One screen began to buckle as I opened it . Sales should have told me these are not really suitable for sliding windows. Product is flimsy . Considering how expensive they are at more than $500 per average size windows i would have expected a more robust product. Actual fly mesh pops out frequently

I was quite prepared to purchase but sales kept asking me if I’m married,who owned the house and what my husbands name was even after I told her those questions weren’t appropriate. You lost a sale with your rudeness.

SO FRUSTRATED. Customer service before installation was good, however the "block-out" blind we had installed in our toddlers room was an absolute waste of money. After installation there is still light coming in from around the frame of the blind. The blind itself comes out of the tracks whenever it is slightly sunny because as the installer told us, the heat from the sun is causing the fabric to bulge and then come out of the tracks. Claims as per the website are it's great for sleeping babies, definitely NOT. The material is so bad that I can...

I purchased two blinds two years ago, the blind installation was very good and when working the product is working, it blocks out the light as advertised. Unfortunately the string that holds the blind tight has snapped and the blind does not function as it should. I scheduled a service call for the blind to be fixed, this has since been cancelled by screenaway twice. If the next appointment is not cancelled we would have waited 6 weeks for a technician to fix the screenaway blind. The customer service team are apologetic however do not care of ...

I have two young children and wanted a blind that would completely block out the sun from streaming into their rooms and waking them early. These Screenaway blinds looked the perfect solution. The installer finished installing them and warned me in no uncertain terms to be very careful when pulling them up only to do it from the direct centre of the blind. Little did I know how flimsy they were. Anything but the direct centre means the blinds pop out of their tracks and have to be put back in. You are unable to have the blinds half way down and...

Had these installed a year ago. Great for block out for sleeping but that's it. No good if you have evaporative air conditioning as the windows need to be slightly open for air flow and the blinds are sucked out of their tracks so you cant have the blinds down on a hot night so that defeats the purpose of having block out blinds. No no-one informed us of this issue. Slight breeze and they come out their track. they are very flimsy. Don't let children operate them because of the blinds flimsy nature.

Michele

Looked an amazing product on the video.
What a shock, blinds constantly blow off the rail.
The installer said there was a slight draft coming in the window so applied. Black sealer foam. Was not informed this would make the blinds pop off.
Recent inspection which I was going to be charged for, but refused… the solution was removing the bottom bar and to leave the blinds open by 10mm-14mm, defeating the blockout at they said they provide.
Find a better company that cares about their customers concerns and doesn’t leave them to solve the issue.

Wanted blockout for a media room. 3/2/21 Initial contact via social marketing was good, sales person was also great to deal with. Advised an installer will contact me in roughly 4-6 weeks time to do a check measure, he arrived a few hours late and winged because head office should not have made his booking at the agreed time, he said someone will be in contact in a couple of weeks to arrange installation. a few weeks later I recieved another call advising a 2nd check measure was necessary with no explination why. The original sales lady and ...