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ScreenAway Blinds
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- 11 reviews
- 5 likes
- Verified
Don't waste your money.
We had the blinds installed early 2019 and even though the installer was amazing and came back to try and fix the problem as he said "I can only do so much with what I have to work with" really says it all. As the day warms up the blinds begin to sag and fall out of the side rails on a daily basis and even though it has been adjusted it was pointed out that there isn't enough fabric to hold them in.
Installer came out and attempted to fix the 3 out of the 4 blinds but within one day they fall out, sag and just fail in every attempt to open or ...
Read moreclose them. No matter how you try and use them they just fail to the point that end caps fall out (most weren't installed) or the entire cover falls on your head. When I contacted ScreenAway all I was told is that I needed to contact the previous owner of the company, we leave messages and he either calls at 7am or late at night, looking forward to ripping them out and going with traditional blockout blinds.
We will be making a claim through either consumer affairs and or VCAT to get our money back, it should not be the responsibility of the purchaser to chase the previous owners for replacement or refunds.
Hi Rich, we support this action; we bought the rights to the product, not the business. Previously the business was run as a wholesaler to various blind companies who then on-sold the product. We are ...
Read moresorry to hear that you are unhappy; however, in this case, you will need to take action against the blind business that sold and installed your order. Kind regards,
- 2 reviews
- 1 like
Installer hasnt returned to complete install of blinds and management doesnt return my calls. Spent over $8500
Installer hasn’t returned to complete install of blinds and management doesn’t return my calls. Spent over $8500 on a few blinds to receive ridiculous service and 1 blind still unusable. As blind was made out of square and window was proven to be square.
We are very sorry that this has been your experience and we would like to investigate this matter further for you. Can you send your best contact and order number to production@screenaway.com.au? Kind Regards.
Questions & Answers
Has anyone had issues with the motorized blinds? Do they stay in the tracks better?
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| Category | Blind & Shutter Shops |
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High quality & amazing service!
These blinds are amazing and so are the helpful staff especially zhen and karrar!
Stunning
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Hi Rich, you are correct you purchased your blinds from another company before we purchased the rights to the product. We understand your frustration, however we did not manufacture or install your pr...
Read moreoduct. We have tried to contact the business you dealt with on your behalf however they have not responded to our contact.