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Didn’t get past the front door!
I was quite prepared to purchase but sales kept asking me if I’m married,who owned the house and what my husbands name was even after I told her those questions weren’t appropriate. You lost a sale with your rudeness.
Perfect blockout blind
This has been the easiest of processes to purchase and have fitted a blockout blind. The blind is truly a blockout. So easy to lift and close and beautiful quality. Installation was trouble free, installer friendly, very efficient and informative. Very happy to have sleep ins on weekends now. A very happy customer. Highly recommended.
Fantastic product , like nothing else. Get yourself a free measure and quote.
The Installer was brilliant and the blinds look so good. Very happy customer , I would recommend them to my friends.
Great service and fantastic product.
From quote to install all done with ease and professionalism.
Extremely happy with the end result.
Money well spent.
As a shift worker I had the best night sleep once installed.
Poor after purchase service
I purchased two blinds two years ago, the blind installation was very good and when working the product is working, it blocks out the light as advertised. Unfortunately the string that holds the blind tight has snapped and the blind does not function as it should. I scheduled a service call for the blind to be fixed, this has since been cancelled by screenaway twice. If the next appointment is not cancelled we would have waited 6 weeks for a technician to fix the screenaway blind. The customer service team are apologetic however do not care of ...the inconvenience placed on the customer. Both appointments were cancelled by screenaway and there was no attempt to reschedule the appointment, I was sternly offered the next available appointment because they are so busy. Incredibly disappointed in the aftercare service.
Quality products and quality service
The representative who quoted us was very approachable and explained everything in detail. The products were delivered on time and we are very pleased with the installation and quality of the product. We would recommend them to anyone who asks for our advice.
Be wary of this company
I have two young children and wanted a blind that would completely block out the sun from streaming into their rooms and waking them early. These Screenaway blinds looked the perfect solution. The installer finished installing them and warned me in no uncertain terms to be very careful when pulling them up only to do it from the direct centre of the blind. Little did I know how flimsy they were. Anything but the direct centre means the blinds pop out of their tracks and have to be put back in. You are unable to have the blinds half way down and...have the window open even a crack as this will also push the blinds out of alignment. Even worse then the blinds though is the service. My daughter’s blind is now broken and permanently stuck fully closed leaving her room in darkness. I have been cancelled on twice in the last two weeks for the exact same reason - a sick repairman. When contacted again I now have to wait a further two weeks for a rescheduled appointment which I also have to pay $120 for. They are happy to push these shonky blinds onto people which they are obviously embarrassed to sell or face their customer when they inevitably break apart. I feel sorry for the people leaving positive reviews as they will soon experience the poor workmanship of the blinds and be deeply disappointed with an Australian company.
These are truly the most amazing blinds. You will not be disappointed. They block all the light from the window. I am a mother of 2 little ones and its so amazing to block all the light for nap time. It would be perfect for shift workers. They sit so neatly in the window frame. The customer service is brilliant. I had a few questions once installed and they were all so happy to help me out.
It is by far the best blinds on the market
Turns day into night
I’m in Perth WA, and very happy with these blinds. They certainly turn day into pitch black. Good quality blind, installation was great. I’ve noticed a noise reduction as well. Highly recommend these blinds
Great for block out but that's it
Had these installed a year ago. Great for block out for sleeping but that's it. No good if you have evaporative air conditioning as the windows need to be slightly open for air flow and the blinds are sucked out of their tracks so you cant have the blinds down on a hot night so that defeats the purpose of having block out blinds. No no-one informed us of this issue. Slight breeze and they come out their track. they are very flimsy. Don't let children operate them because of the blinds flimsy nature.
Problems prior to overdue installation.
Not happy with the whole process. At sign-up we were told 3-4 weeks max. Had the final measure up 1 week later & after 4 weeks, installation took place. Problem! 2 out of 3 of the blinds had faulty, spring systems (I was told this had happened before but obviously had never been rectified. So back to Adelaide ( where the factory is ). After 6 weeks advised of date for re-installation. The installer didn't turn up. The only installer on the Gold Coast called in sick.! 2 days later an installer turned up & after 7 weeks the blinds were finally in...stalled. I must admit the feedback while waiting for everything to be rectified was pretty good with plenty of apologies forthcoming. The installers were very professional & friendly. The product looks very classy but only time will tell whether I have any problems.
Love …love …these blinds
Very prompt and efficient service from the very beginning of the measure and quote right up to the installation .Had a very friendly professional installer Adam who displayed excellent customer service and quality workmanship , thanks so much and we will definately be recommending screenaway to family and friends.
Very happy with service from first contact to installation with screen away blinds. The product does exactly what it says it will do and looks great. Thank you.
Excellent Quality Product
My ScreenAway blinds were exactly what I was hoping for. The product is high quality, the service was excellent and the staff including installation was professional and hassle free.
We had Screenaway Blinds installed in our master bedroom in April 2021 and we are very pleased with them. Not only do they effectively block out the light when needed, but they are easy to use and enhance the look and feel of our room. Because they fit so neatly away when not being used unlike our previously heavy curtains, our now picture windows allow us to truly enjoy looking into the garden whilst in the room. What a great product!
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