Poor after purchase service
I purchased two blinds two years ago, the blind installation was very good and when working the product is working, it blocks out the light as advertised. Unfortunately the string that holds the blind tight has snapped and the blind does not function as it should. I scheduled a service call for the blind to be fixed, this has since been cancelled by screenaway twice. If the next appointment is not cancelled we would have waited 6 weeks for a technician to fix the screenaway blind. The customer service team are apologetic however do not care of ...the inconvenience placed on the customer. Both appointments were cancelled by screenaway and there was no attempt to reschedule the appointment, I was sternly offered the next available appointment because they are so busy. Incredibly disappointed in the aftercare service.
Problems prior to overdue installation.
Not happy with the whole process. At sign-up we were told 3-4 weeks max. Had the final measure up 1 week later & after 4 weeks, installation took place. Problem! 2 out of 3 of the blinds had faulty, spring systems (I was told this had happened before but obviously had never been rectified. So back to Adelaide ( where the factory is ). After 6 weeks advised of date for re-installation. The installer didn't turn up. The only installer on the Gold Coast called in sick.! 2 days later an installer turned up & after 7 weeks the blinds were finally in...stalled. I must admit the feedback while waiting for everything to be rectified was pretty good with plenty of apologies forthcoming. The installers were very professional & friendly. The product looks very classy but only time will tell whether I have any problems.
Check your invoice!
When I purchased three blinds for the bay window in my master bedroom screen away had a no installation fee running. I wasn’t home when they fitted my blind and my hubby called and asked me to pay the invoice before they left the house that day. I did. A few weeks later they sent the invoice to me and a cost of $249.99 was included for installation. When I called to query it they assured me even though it said this on my invoice I wasn’t charged for it...except I was. The invoice was itemised and I paid the total amount, this includes the install cost. Be wary.
I’ve had a bad experience with these blinds. Took a long time to get installed, over two months and after two weeks in they broke by coming off the rails. They are very expensive and the quality was worth it. All the people I dealt with however were very friendly, the product was just disappointing.
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