Avoid this company and save your money
A family member used this company to fit out their home and they were nothing but problems from the first day. They used multiple contractors to try to install the sets; they left gaps between the frames which they tried to seal with silicon!!!!; then the blinds broke down and came off their rails; eventually they replaced the sets but with inferior material that leaked light right through the blind so it was pointless in the end. They then offered to removed the sets and charge a fee!!! And refused a full refund. They had severely damaged all ...the windows trims which cost huge amounts of money to repair / repaint. A disaster to deal with and totally incompetent. No customer service what so ever. And you can’t just gets parts - they are made in Italy so good luck with that!!! No wonder we can’t compete with other countries when a business as simple as this can’t get even git this right - bloody pathetic!
no communication.....would never return my calls
we were promised a January install.
I commenced calling at the end of January enquiring re instal date...would never return my calls.
1 month later I demanded our deposit to be returned....and they agreed to instal after dozens of frustrated attempts at contacting them!
great product, excellent installer but God awful company to deal with.
sorry....I could only advise....Do not deal with this company!
If anyone is thinking of using this company, please be very careful. The sales rep promised us an amazing quality product and insisted on a 50% deposit before an installer would visit. An installer then visited to measure up. They explained how it would be installed and how we would be left with a neat finish. Three visits later we are left with a dogs breakfast with light spilling through and wavy blinds. Final payment was required before they would leave our property. Apparently the issue is ours as our ceiling is not square. Apparently the i...nstaller doesn’t check this before installation,. At the most recent visit, the installer confessed that he had done the best he could do, but he was happy to squirt some no more gaps where the light was spilling through. Fed up, we requested removal and a refund. As expected, the request has been denied. We have reported the issue to consumer affairs and don’t be surprised if you see our story on a current affair in the near future. In the meantime we are telling our story on any social media platform we can think of.
Made wrong blind
Ordered a Block out blind for my bedroom I work shiftwork so sleeping all different hours had to take a leave day to be home blind installer turned up they made wrong blind? NOT GOID now have to wait watever time and take another day off? Tighten your procedures up SCREENAWAY I was going to buy a couple of blinds but not if this happens? See how long it takes to redo and see if they stuff the next one up?
What is this, the 1940’s?
When booking in an onsite quote, the booking agent insisted that I only book a time that my husband was available as he needs to also approve of the blinds (what?). I repeated myself multiple times, stating that I will be doing the consultation without him. She did not let it go. I questioned why he needed to attend. Finally she booked a time with me but I feel so bitter that I have ended up going elsewhere. I am flabbergasted.
Installation of blockout blinds
The blinds are a great product and as a shift worker, are great for darkening a room. The process was seamless with a possible streamline. We had a different installer to the check measure. If our installer had done the measure he would have known of specific issues regarding our windows eg ability to remove and put in fly screens, have offered alternatives to improve the overall look of the frames. The installer did a great job overcoming a few issues. Certainly recommend them regardless and product is great.
The blinds are great. We just had a service on one that wasn't working and I couldn't fault the person fixing the blind. It took a while for the company to get in touch with me to organise the call out and the price was a bit excessive.
Very average blinds. Do not get with small children!!
The blinds are flimsy and the runners feel like they are always about to come out. I was instructed you can only lift up and down from the middle. Crazy really. Also don’t have them slightly down as wind can also pop them out. My daughter pressed a corner and it came right out. The blinds do block out the light but they won’t last. I would look elsewhere.
Love the blinds. Follow up customer service needs work.
The purchase and sale process was smooth and I love the blinds now they're installed. Follow up before the install was lacking and resulted in having to wait 9 weeks, not 6 weeks. Great quality, definitely blackout.
These guys are a BIG SCAM
These guys are a BIG SCAM.
They take your advance and then threaten you to pay penalties for things that you don't even know. They don't even have a office or a showroom for their product. They come to you with some samples which aren't manufactured by them and provide a very minimal quote to get the advance.
Retractable fly screens
Had these installed in sliding windows, they can only be opened from outside. One screen began to buckle as I opened it . Sales should have told me these are not really suitable for sliding windows. Product is flimsy . Considering how expensive they are at more than $500 per average size windows i would have expected a more robust product. Actual fly mesh pops out frequently
Didn’t get past the front door!
I was quite prepared to purchase but sales kept asking me if I’m married,who owned the house and what my husbands name was even after I told her those questions weren’t appropriate. You lost a sale with your rudeness.
Poor after purchase service
I purchased two blinds two years ago, the blind installation was very good and when working the product is working, it blocks out the light as advertised. Unfortunately the string that holds the blind tight has snapped and the blind does not function as it should. I scheduled a service call for the blind to be fixed, this has since been cancelled by screenaway twice. If the next appointment is not cancelled we would have waited 6 weeks for a technician to fix the screenaway blind. The customer service team are apologetic however do not care of ...the inconvenience placed on the customer. Both appointments were cancelled by screenaway and there was no attempt to reschedule the appointment, I was sternly offered the next available appointment because they are so busy. Incredibly disappointed in the aftercare service.
Be wary of this company
I have two young children and wanted a blind that would completely block out the sun from streaming into their rooms and waking them early. These Screenaway blinds looked the perfect solution. The installer finished installing them and warned me in no uncertain terms to be very careful when pulling them up only to do it from the direct centre of the blind. Little did I know how flimsy they were. Anything but the direct centre means the blinds pop out of their tracks and have to be put back in. You are unable to have the blinds half way down and...have the window open even a crack as this will also push the blinds out of alignment. Even worse then the blinds though is the service. My daughter’s blind is now broken and permanently stuck fully closed leaving her room in darkness. I have been cancelled on twice in the last two weeks for the exact same reason - a sick repairman. When contacted again I now have to wait a further two weeks for a rescheduled appointment which I also have to pay $120 for. They are happy to push these shonky blinds onto people which they are obviously embarrassed to sell or face their customer when they inevitably break apart. I feel sorry for the people leaving positive reviews as they will soon experience the poor workmanship of the blinds and be deeply disappointed with an Australian company.
Great for block out but that's it
Had these installed a year ago. Great for block out for sleeping but that's it. No good if you have evaporative air conditioning as the windows need to be slightly open for air flow and the blinds are sucked out of their tracks so you cant have the blinds down on a hot night so that defeats the purpose of having block out blinds. No no-one informed us of this issue. Slight breeze and they come out their track. they are very flimsy. Don't let children operate them because of the blinds flimsy nature.
Questions & Answers
Has anyone had issues with the motorized blinds? Do they stay in the tracks better?
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