4.2
456 reviews
PositivevsNegative
79% · 36186 · 19%
- See all
Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
1.5
Customer Service
2.0
Reviews
Lyra 2 posts
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Poor product for a premium price
Installed 6 retractable fly screens in 2019 before Screenaway took over their own installations. These screens had some minor install issues which were fixed within first couple of months and these are currently working fine. Had a further 5 retractable fly screens installed in 2022 by Screenaway themselves of which one lasted 12 months, one 27 months - the bottom of the screens have come away from the pull down section. Screenaway will tell you their product lasts for 6-7 years but they will only guarantee it for 12 months. So obviously we are... Read more now out of warranty for a VERY expensive product. I have had them offer me a repair for $250 but no explanation of why one (now two) screen breaks but the others are okay, and apparently not a manufacturing issue??? The other issue with these flyscreens is they are not secured on each side so you have to be really careful when moving them up and down (their core function!) that they don't slip out. Other brands have more secure 'edging' systems. Screenaway apparently pride themselves on not getting negative reviews but offer nothing to fix the faulty flyscreens unless I pay (again) for these repairs. We have always been very careful with the screens, close the windows when it is windy, gently open and close from the middle or using two hands for the larger ones. This product is NOT worth the money. I am now going to look for a cheaper product as if I need to replace every 1-2 years, I might as well go this route. This is NOT a premium product, there are plenty of other options available now and Screenaway are not even appearing on the first page of search results anymore. They also seem to have trouble retaining staff which gives a further insight into how they run their business. It is VERY difficult to get in touch with them, they only have a 1800-number even though they use local contractors to service & install. Each person that has been to my house has been disengaged and unhelpful. Save your money!Product QualityCustomer Service
JJ M.
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Light comes thru. Not happy
Got mine installed. As soon as they were installed, light was coming thru badly. I mentioned this to the installer & all he could say is “I’m looking at it from the wrong angle & he can’t do anything about it”. I thought that is what I was paying to get rid of. He just wanted to install it as quickly as possible & get out of there. And as if looking at it from the “wrong angle” is the real problem. What a cop out. As the weeks have gone by, now light comes thru every single side too, bottom & all sides. I had two installed. Same thing is happe... Read morening on both of them. These things are not cheap & they encourage you to put a deposit down right when they are there quoting you. If you don’t, the price is even more ridiculous. So be aware of that pressure. I paid $1600 for two small windows. I waited more than 12 wks and this is the result. I have called them. They will send someone out to see it (but I have to send a photo of the problem first which does not properly show the issues). Let’s see if this can be resolved although I’m not holding much hope. If they resolve it well, I’ll update this with a great review. So far tho, I’m not impressed at all.Product QualityCustomer Service
ScreenAway Blinds DM
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Hi, We're truly sorry to hear about the issues you're facing with your window installation. Your feedback is crucial to us, and we apologize for the inconvenience caused. We take this matter seriously... Read more
and are committed to resolving it promptly. Our goal is to ensure your satisfaction, and we value your patience as we work towards a resolution. If you have any further concerns or questions, please reach out to our customer service email directly at customerservice@screenaway.com.au . We appreciate your business and hope to have the opportunity to make things right. If you could provide us with your order number here or email it the the above email we will look into this matter ASAP.
Tracey Sydney, NSW
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REGRETFUL PURCHASE, NOT RECOMMENDED
I had 17 of these block out blinds installed in our home and they look amazing, the staff and the installer where also great to deal with.Unfortunately, that is the only good thing i have to say about them and its all down hill from there.
The functionality of the them is ridiculous.
I would not recommend these blinds to anyone with children, which I was not informed of at the time of sales, even though we discussed how the kids are always pulling on the cords, all i was told was, "Well these dont have cords". (I feel I was miss led to get the... Read more sale) They are very expensive for what you get and definitely not worth what i paid. If I had I known what I know now, I would never have gone ahead with them. Some of the issues below You can not have the window open, so no fresh air can come in. There is no privacy at all when they are up, so they are mostly down, which makes it very dark, so you need to have the lights on all the time. Last but not least, the blind is constantly coming out of the track. Due to this, I don't believe they will last long and before too long, they will start to crinkle and look ugly. While it is easy to fix the blind when they come out, it's frustrating and very anoying, considering the cost of them. I DO NOT RECOMMENDED THESE SCREENAWAY BLINDS, UNLESS IT IS FOR DISPLAY PURPOSES ONLY.
Product QualityCustomer Service
ScreenAway Blinds DM
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Hi Tracey, we appreciate your feedback. We have over 100,000 installations, with many of our customers having kids, which has not negatively affected the performance of the blinds. Our block-out blind... Read more
s are designed to provide excellent light control and insulation. If our blinds are up like any blind, they will not provide privacy. The blinds can be used with a window open, just not when fully closed, as they are designed to be sealed, providing the key benefits of our product. We are happy to help you get the best out of your blinds. If you would like further assistance, please contact customerservice@screenaway.com.au, and we can reach out; kind regards.
Hiankush Sydney, NSW 11 posts
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Not at all happy with product and Service
Terrible serviceThey sell thru social media.
Stay away & don't buy!! Raised the issue twice, never return to fix faults.
After sales care is non existent. Customer care number when selected for Service option, hangs automatically.
Emails are ignore and messeges on messenger nevere returned.
I chose them thru Facebook advertisement. Sales was good , i bought 4 motorised blinds for big windows and door.
Quality is worse in long run and there is nothing like Service. Everytime i need to drop messages on productreview and then receive service call. No one responds on Service number for NSW.
Enclosing some pictures for others to look and judge themselves. Show details
Product QualityCustomer Service
ScreenAway Blinds DM
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Hi Hiankush, thank you for your review; we recently visited your home to identify what has gone wrong with your blind. We discussed what was needed to get your blind working again. Our national produc... Read more
tion manager will contact you to update you on where we are at with receiving the part required to service your blind.
Michelle South East Queensland, QLD 3 posts
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Broke after 6 months, Shocking customer service,
Our blind broke after only 6 months. The installer said it was very common for the springs to break, but not to worry they would come straight back and fix them. When this happened, there was a 3 week wait time for an appointment so we couldn't open the blind for 3 weeks! On the day, the technician did not call on the way to the appointment and left in under 10 minutes because I was outside chatting to a neighbour and did not hear them. We are still waiting for the blind to be fixed Show detailsProduct QualityCustomer Service
ScreenAway Blinds DM
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Hello Michelle, thank you for your review. We are sorry to hear this has been your experience. We will share this review with our production team to investigate. Feel free to contact us during office ... Read more
hours if you would like to discuss the matter with a customer service representative, kind regards.
Erin Perth, WA 7 posts
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Great product
Blinds don’t keep permanent bend marks which is nice—they sometimes come out of track, and bend marks was a concern of mine, but is clearly a non issue. Excellent installer—very clean and tidy and respectful. My only wish is that you wouldn’t have to be so gentle with them. They come out of track easily despite us being slow and cautious. And so it’s not the best product with kids in the house needing to use them. They are unfortunately not ideal with sliding doors unless the sliding doors are 100% air tight. Shame because we have 3 of them whi… Read more · 2ch we had installed for that application—and so they all buckle and come out off track if closed fully. But from a sun and privacy perspective, they are great. And they look good also. A nice alternative to traditional blinds.Product Quality
Details
| Category | Physical Shops and Blind & Shutter Shops |
|---|---|
| After Sales Service | Yes |
| Type of Blinds Offered | Blockout, Roller, Sunscreen and Vertical |
| Custom Sizing | Yes |
| Included Installation | Yes |
Contact info for ScreenAway Blinds
| Mon | 9:00 am - 5:00 pm |
|---|---|
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
Extra Information
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Dear Lyra, We are sorry to hear about your experience with our product. We take all feedback seriously, and we are committed to providing high-quality products and services to our customers... Read more
. We would like to address your concerns regarding the retractable fly screens you purchased. Our products are designed to last, and we stand by their quality. Regarding the issues you mentioned, we would appreciate the opportunity to investigate them further to understand the root cause and provide an appropriate solution. Please contact our customer service team at your earliest convenience to discuss this matter further. customerservice@screenaway.com.au Thank you for bringing this to our attention.