Be wary of this company
I have two young children and wanted a blind that would completely block out the sun from streaming into their rooms and waking them early. These Screenaway blinds looked the perfect solution. The installer finished installing them and warned me in no uncertain terms to be very careful when pulling them up only to do it from the direct centre of the blind. Little did I know how flimsy they were. Anything but the direct centre means the blinds pop out of their tracks and have to be put back in. You are unable to have the blinds half way down and...have the window open even a crack as this will also push the blinds out of alignment. Even worse then the blinds though is the service. My daughter’s blind is now broken and permanently stuck fully closed leaving her room in darkness. I have been cancelled on twice in the last two weeks for the exact same reason - a sick repairman. When contacted again I now have to wait a further two weeks for a rescheduled appointment which I also have to pay $120 for. They are happy to push these shonky blinds onto people which they are obviously embarrassed to sell or face their customer when they inevitably break apart. I feel sorry for the people leaving positive reviews as they will soon experience the poor workmanship of the blinds and be deeply disappointed with an Australian company.
Great for block out but that's it
Had these installed a year ago. Great for block out for sleeping but that's it. No good if you have evaporative air conditioning as the windows need to be slightly open for air flow and the blinds are sucked out of their tracks so you cant have the blinds down on a hot night so that defeats the purpose of having block out blinds. No no-one informed us of this issue. Slight breeze and they come out their track. they are very flimsy. Don't let children operate them because of the blinds flimsy nature.
Extreme waste of money
Looked an amazing product on the video.
What a shock, blinds constantly blow off the rail.
The installer said there was a slight draft coming in the window so applied. Black sealer foam. Was not informed this would make the blinds pop off.
Recent inspection which I was going to be charged for, but refused… the solution was removing the bottom bar and to leave the blinds open by 10mm-14mm, defeating the blockout at they said they provide.
Find a better company that cares about their customers concerns and doesn’t leave them to solve the issue.
One of the worst customer experiences I have ever had.
Wanted blockout for a media room. 3/2/21 Initial contact via social marketing was good, sales person was also great to deal with. Advised an installer will contact me in roughly 4-6 weeks time to do a check measure, he arrived a few hours late and winged because head office should not have made his booking at the agreed time, he said someone will be in contact in a couple of weeks to arrange installation. a few weeks later I recieved another call advising a 2nd check measure was necessary with no explination why. The original sales lady and ...the 1st installers check measure was not good enough?. 3rd check measure was completed and told installation would be another 2-3 weeks away. Today installer came out and said he can't install because the original blinds were in the way. This was not an issue at the time of quoting as I scecifcally wanted them to blockout in our media room. And never discussed by the check measure x 2. now have to wait another 2-3 weeks for adjustments. So far my experience is very poor and I would not recommend.
Prepare to be disappointed. Terrible, terrible after sales service.
Had 3 blinds installed about 3 years ago. The largest blind had issues coming out of its track from Day 1. Every time we’ve tried to get it looked at or repaired it has been a painful, drawn out experience with slow response times.
In the past few weeks the blind has become unopenable, getting stuck at 30cm and crumpling even to get it that far. Have been struggling to get anyone to call us back for weeks despite multiple attempts at contacting Screen Away.
Not fitted correctly - Multiple calls & visits to fix has not been successful
We had 3 screen away blinds in 2 bedrooms installed and paid for, including installation costs at the end of 2019. After the installation we found waves in each blind and some light coming in from the sides and bottom sill. After multiple callouts to fix the issues we are still awaiting the product to be installed correctly or get the blinds in one of the bedrooms replaced. The after market responses and work has been very poor and disappointing. Every time we have received different persons that have offered different opinions as to why the p...revious fix was not correctly performed. We have had to consistently chase up the company about their non communication with us re the previous callouts. This is poor customer service, especially for an Australian company. We have also seen more light coming from around the edges of the blinds after each installer attempts to fix the issues.
Couldn’t even turn up on time for a quote !
Had a quote lined up for a quote. And I get a call half an hour late to try to organise later in the afternoon.
I base my purchases on customer service especially punctuality . If you can’t turn up on time within 5-10mines either side you don’t deserve my money!
Great idea, but rubbish products
Blinds fitted in 4 Bedrooms Oct 19, main bed ones failed to work, kept coming out of tracks, the one on the door we couldn’t open for 3 months. Installer was useless and wrecked out window sills. Waiting for a replacement blind still. Another blind in another has now broken. Paid $4400 for rubbish. Jims Blinds quoted $3009 for same blinds 18mths prior.
Don't waste your time.
Go somewhere else, terrible customer service. Didn't even turn up to do my quote or even bother to return phone calls.
Been wasting over 6 weeks trying to spend money with an over priced, rude business.
Other Blind & Shutter Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.