Reviewer Photos & Videos
Poor after purchase service
I purchased two blinds two years ago, the blind installation was very good and when working the product is working, it blocks out the light as advertised. Unfortunately the string that holds the blind tight has snapped and the blind does not function as it should. I scheduled a service call for the blind to be fixed, this has since been cancelled by screenaway twice. If the next appointment is not cancelled we would have waited 6 weeks for a technician to fix the screenaway blind. The customer service team are apologetic however do not care of ...the inconvenience placed on the customer. Both appointments were cancelled by screenaway and there was no attempt to reschedule the appointment, I was sternly offered the next available appointment because they are so busy. Incredibly disappointed in the aftercare service.
I’ve had a bad experience with these blinds. Took a long time to get installed, over two months and after two weeks in they broke by coming off the rails. They are very expensive and the quality was worth it. All the people I dealt with however were very friendly, the product was just disappointing.
Installer hasnt returned to complete install of blinds and management doesnt return my calls. Spent over $8500
Installer hasn’t returned to complete install of blinds and management doesn’t return my calls. Spent over $8500 on a few blinds to receive ridiculous service and 1 blind still unusable. As blind was made out of square and window was proven to be square.
Would not recommend Screenaway blinds
Screenaway blinds are way over priced, at over $1000 per window, they claim to block out all light. They dont. Morning light still creeps in at the bottom and along the sides the blind is constantly falling out of the track. On contacting the installer i was told this is normal and thats how Screenaway away blinds are. The excuse is that air sucks the blind out the track but heres an idea Screenaway.... make the blind material abit wider when you manufacture so they stay in the track. Save your money and get roller blinds
Find out how ScreenAway Blinds compares to other Blind & Shutter Shops
Know better, choose better.
Other Blind & Shutter Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.