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Prepare to be disappointed. Terrible, terrible after sales service.
Had 3 blinds installed about 3 years ago. The largest blind had issues coming out of its track from Day 1. Every time we’ve tried to get it looked at or repaired it has been a painful, drawn out experience with slow response times.
In the past few weeks the blind has become unopenable, getting stuck at 30cm and crumpling even to get it that far. Have been struggling to get anyone to call us back for weeks despite multiple attempts at contacting Screen Away.
We got 2 fly screens for 2 large kitchen windows. flies would come in when we opened the windows, so the windows were kept shut. Also we have cats we need to keep in - out cats are not screen climbers, so this is not an issue for us..
The whole customer service process was excellent. It is clear the staff value this company. The product has exceeded my expectations. The screens look stylish and subtle. And we can open our gorgeous windows to let in the gorgeous fresh air! Not cheap, but we didn't want cheap. We wanted quality and style.
Not fitted correctly - Multiple calls & visits to fix has not been successful
We had 3 screen away blinds in 2 bedrooms installed and paid for, including installation costs at the end of 2019. After the installation we found waves in each blind and some light coming in from the sides and bottom sill. After multiple callouts to fix the issues we are still awaiting the product to be installed correctly or get the blinds in one of the bedrooms replaced. The after market responses and work has been very poor and disappointing. Every time we have received different persons that have offered different opinions as to why the p...revious fix was not correctly performed. We have had to consistently chase up the company about their non communication with us re the previous callouts. This is poor customer service, especially for an Australian company. We have also seen more light coming from around the edges of the blinds after each installer attempts to fix the issues.
Exactly as advertised.
Exactly as advertised. Adam was brilliant, superb job. Would definitely recommend ScreenAway. If all the installers were as pleasant as Adam, couldn’t go far wrong.
Fantastic very neat and trim finish
Our Screenaway blinds were installed for us by Adam in the hallway and three bedrooms. Adam is very personable and did a perfect job. He left everything neat and tidy. Plus they look fantastic.
The reviewer stated that an incentive was offered for this review
Very happy with the customer service and product
I’ve had Screenaway installed in two bedrooms in the house. It’s is definitely effective at blocking out the light! It’s the only internal blind product I’ve found with zero light bleed around the edges - pretty impressive.
Their customer service has been good also - Zoey has been incredibly friendly, proactive and helpful.
Only concern to note is that the screens are not secured into the track down the side, so a strong draft can cause our screens to pop out of their track. This means the screens are not useable for us on windy days, even with the windows fully closed. It’s a limitation in the product that I think they could have warned us about. I will be trying to have the draft sealed and see how it goes after that.
Good night sleep
Adam was awesome took so little time to install and made no mess at all great job
Thank you so much
Couldn’t even turn up on time for a quote !
Had a quote lined up for a quote. And I get a call half an hour late to try to organise later in the afternoon.
I base my purchases on customer service especially punctuality . If you can’t turn up on time within 5-10mines either side you don’t deserve my money!
Great product. Great service.
From sales team to instal the team provided accurate, on time advice etc. Absolutely love the ScreenAway blockout blinds. Perfect product.
The blind is exactly as described by the representative, I am very happy with it. I would recommend this company and the employees to anyone who is looking for honesty and clear information. The installation and product arrival was achieved in a timely manner as promised. The installer was efficient and very pleasant.
Fantastic looks great.
We have just had these installed, and they look fantastic. It’s complete darkness in the bedrooms, which is fantastic for my son, which he thinks it’s night time at 11am in the morning. Thank you ScreenAway Blinds
Screenaway Blockout blinds - Exactly what I needed
Years of nightshift means I need near pitch black darkness to sleep. These were perfect for my bedroom. Also wanted one for the window in my staircase, which during summer floods the house with light and extra unwanted heat. These blinds have solved all my problems.
The whole process from quoting through to install has been a breeze, even with the small hiccup of the pandemic.
screen away blackout blinds
Couldn't be happier with my blinds. They were installed quickly and look great. Best of all no natural light comes through.
Screen away blackout blinds
We love our new screen away blinds. They look great and the kids have slept in longer in the mornings since we had them installed. We were very satisfied with the time frame from ordering to installation.
Amazing blind, best decision we made!
Couldn’t be happier with our blind, installed in our 2yo daughter’s bedroom. True blackout, sleek and seamless design and quality product. Great service from quote through to install. Highly recommend!
True blackout blinds! But beware of 'hidden' costs (SA)
We LOVE our ScreenAway blinds. They are totally black out and look really modern and sleek.
Our installer Adam was fantastic. He made sure every blind was perfect and always kept us informed about what he was doing and how. However, be aware that they can charge you for 'pull sticks' which we were not made aware of, and their 'check measure' appointments are also an additional cost of around $55, again which was not disclosed. We only noticed it because we checked our invoice. Otherwise, the blinds are great and customer service with Mel was so easy and was always happy to help. (Adelaide, SA)
Total blockout as advertised
these blinds are exactly what they claim to be, absolute blockout, love the look from the inside and the outside, so easy to use, colour is perfect, from the quote to, check measure and install very easy
Best blind product out/ company
I received great customer service from the first phone call to my installs.I recently had installed blinds by screenaway on my bay window in my 2 story house which always gets the morning sun. I previously had roller blinds which left gaps around the side and top for light to come in. I now have total darkness and can sleep in without light waking me up. I totally recommend if you work night shift, as you won’t be woken up by any light l.
These blinds are amazing , turns day into night...just like that !!!! My little man sleeps 2 hours flat at lunchtime...game changing
You just need to be gentle with the up and down....
Blockouts that actually work!
I saw an ad for ScreenAway on Facebook (video demonstration) and booked for a measure and quote. The ladies on the phone were prompt and professional, even calling me the day before to confirm booking and check we were all well (Covid related). The gentlemen came out and quoted, offering a discount to book then and there, when I placed the order the owner called the consultant to pass on his thanks - A+ for customer service, what a personal touch!
The products were made and because we were building were stored in the warehouse until we were re...
Perfect from Quote to Install
Was promised complete block out and they delivered just that.
From quotation to install the Screenaway team were outstanding. Adam (I think that was his name) who did the technical measure and install was totally professional and took his time to ensure the install was perfect.
The price of the product is completely understandable when you see how much labour is involved in getting the install perfect.
If needed again I would not hesitate to use them again.
Does as advertised, complete block out.
Perfect block out, it does as promised. Great for shift work. Recommending to all friends, family and co-workers. Great install, thanks Troy. Arrived on time and installed within ETA. Thanks
A product that actually does what it says. Most blinds that claim to block out all light still manage to allow some leakage through, but this installation does completely ‘blackout’. Ideal for theatre rooms, bedrooms and for those working night shifts and therefore needing to sleep during the daytime. The hassle-free process from start to finish was made easy by Design Specialist Linda and by the Installer Des. The product is one that we can heartily recommend.
The customer service and product are both incredible!!!
The customer service and product are both incredible!! From the first phone we had with Mel to the measure and quote we had with Matt today we choose screen away because of these two employees!! Of course the product is good as while we were quoted $400 cheaper from someone else but due to the customer service we received and the product being so much more superior there was no question that we’ve chosen the right company! Thank you so much Mel and Matt
Screenaway Great Product
From start to finish this was an easy process and WOW what a great product. Could not be happier as all light is now blocked out in all bedrooms and very easy to operate.
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