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Love the blinds. Follow up customer service needs work.
The purchase and sale process was smooth and I love the blinds now they're installed. Follow up before the install was lacking and resulted in having to wait 9 weeks, not 6 weeks. Great quality, definitely blackout.
Poor after purchase service
I purchased two blinds two years ago, the blind installation was very good and when working the product is working, it blocks out the light as advertised. Unfortunately the string that holds the blind tight has snapped and the blind does not function as it should. I scheduled a service call for the blind to be fixed, this has since been cancelled by screenaway twice. If the next appointment is not cancelled we would have waited 6 weeks for a technician to fix the screenaway blind. The customer service team are apologetic however do not care of ...the inconvenience placed on the customer. Both appointments were cancelled by screenaway and there was no attempt to reschedule the appointment, I was sternly offered the next available appointment because they are so busy. Incredibly disappointed in the aftercare service.
Very happy with the customer service and product
I’ve had Screenaway installed in two bedrooms in the house. It’s is definitely effective at blocking out the light! It’s the only internal blind product I’ve found with zero light bleed around the edges - pretty impressive.
Their customer service has been good also - Zoey has been incredibly friendly, proactive and helpful.
Only concern to note is that the screens are not secured into the track down the side, so a strong draft can cause our screens to pop out of their track. This means the screens are not useable for us on windy days, even with the windows fully closed. It’s a limitation in the product that I think they could have warned us about. I will be trying to have the draft sealed and see how it goes after that.
I’ve had a bad experience with these blinds. Took a long time to get installed, over two months and after two weeks in they broke by coming off the rails. They are very expensive and the quality was worth it. All the people I dealt with however were very friendly, the product was just disappointing.
True blackout blinds! But beware of 'hidden' costs (SA)
We LOVE our ScreenAway blinds. They are totally black out and look really modern and sleek.
Our installer Adam was fantastic. He made sure every blind was perfect and always kept us informed about what he was doing and how. However, be aware that they can charge you for 'pull sticks' which we were not made aware of, and their 'check measure' appointments are also an additional cost of around $55, again which was not disclosed. We only noticed it because we checked our invoice. Otherwise, the blinds are great and customer service with Mel was so easy and was always happy to help. (Adelaide, SA)
These blinds are amazing , turns day into night...just like that !!!! My little man sleeps 2 hours flat at lunchtime...game changing
You just need to be gentle with the up and down....
Good blinds and excellent outcome
Excellent prodict that suited my needs . The customer service, initial consultation, installation went well and i can say it is total block out indeed! Definitely recommend for anyone preferring total block out and yes there is a learning in how to pull it up and down - but it works like it should :-).
Kids sleep easy
Very happy with the blinds installed in all our kids rooms especially with daylight savings. Blocks out the light as it’s supposed to. Easy to pull down and they look great. On the odd occasion the blind has come out of the track but they are easy enough to put back in.
Very happy, does what it says. Customer service was excellent. The person that came out to quote was on time, helpful and not pushy. Installer was also great and arrived in time.
My original installation was not perfect, Product was fine so another installer (original owner) was sent to fixed it, he did a great job and I’m now happy with Screenaway
Would not recommend Screenaway blinds
Screenaway blinds are way over priced, at over $1000 per window, they claim to block out all light. They dont. Morning light still creeps in at the bottom and along the sides the blind is constantly falling out of the track. On contacting the installer i was told this is normal and thats how Screenaway away blinds are. The excuse is that air sucks the blind out the track but heres an idea Screenaway.... make the blind material abit wider when you manufacture so they stay in the track. Save your money and get roller blinds
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