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ScreenAway Blinds
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- 2 reviews
- 3 likes
Installation a nightmare and company refuse to get back to us
Do not use screenaway
After 4 months blinds still have ripples, do not open and close properly, installer has stated it cannot be fixed snd won’t work on our room yet owner of screenaway refuses to refund or speak to us! BEWARE do not use this dodgy company!
You e already had an installer come 4 TIMES with the final visit stating that there’s nothing you can do about the ripples and poor fitting so yes onviously you can keep sending the installer out as y...
Read moreou offered but you can’t fix the issue, you’ve stated this! So what is another installer going to do??????? Hence we want the catastrophe removed and a refund given! Bringing a tube of jo more gaps is not a solution, is unsightly and you should be embarrassed that this is your answer
- 4 reviews
- 2 likes
Waste of money, worst costumer service.
Installed one year ago for 2.5K on a bay window. Yes it is that expensive.
At first looks awesome, after 3 months started noticing the blind would start buckling and light (a lot) would go through. In the past 8 months exchanged inumerous messages, fone calls, emails etc to get it fixed. They NEVER came to fix, now the issue is worst as the blind is peeling off and every night it opens up. Check the photo, this is after 8 months of very light use, maybe opening and closing the blind once a day max. Imagine after 5 years.
I'm about to remove it and put something worth 2.5K, but before I will seek legal advise. This company should be called RUNAWAY or STAYAWAY.
We are very sorry that this has been your experience and we would like to investigate this matter further for you. Can you send your best contact and order number to production@screenaway.com.au? Kind Regards.
Dont Waste Your Money
Do not waste your money on this shonky product. If I could give 0 stars I would!! Not only did it take over 6 months for it to get installed correctly we have nothing but issues ever since. After multiple visits from technicians they would work for a day or so and then completely come out of the track, get stuck, or not work at all. For us to use the blinds correctly so we can have complete darkness (or 99% as the claim - more like 90 ) it is a 35 minute process of putting the blinds up and down multiple times & getting the blinds back in so al...
Read morel the multiple gaps are filled, if it even works at all. After 10 months of issues I called and asked to speak with the owner, who lied to the poor receptionist that he was on the phone, which I repeatedly told her I was happy to hold. Eventually when he realised I wasn't going away the poor receptionist had to awkwardly tell me he was refusing to take the call and that he would call me back - he never did! We now are out of pocket because we just want them gone because after paying thousands of dollars to have electric blinds at the touch of a button, we will end up having to pay to get the walls plastered and re-painted. So with the product still being under the 2 year warranty - we have asked for a refund and removal of the shonky product, their best offer was to offer $500 credit to repair/ugrade the product we paid in full and is still under warranty. It is not an investment it will de-value your property. Go elsewhere
Thank you for your review; we can't agree with it; however, we respect your opinion and kind regards.
If you respected opinions you would:
a) Gracefully refund us and remove the faulty product (you have plenty of evidence of malfunction in both pictures and videos)..
b) Not dishonor your 2 year warran...
Blinds lasted 18 months before strings broke in retract mechanism.
Bought 3 large blinds. All have broken after 18 months. Very painful to try and get someone to fix. In fact, couldn’t even get a response from main headquarters - they palm you off to local installer.
These blinds are not made to last.
We are very sorry that this has been your experience and we would like to investigate this matter further for you. Can you send your best contact and order number to production@screenaway.com.au? Kind Regards.
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- 4 reviews
- 27 likes
QLD Buyers BEWARE
I had these blinds installed in January 2020 and as of September I am still waiting for them to come and fix the error their installer made (he installed them too low and my louvres cannot open).
The office has made error after error, and the job was forgotten about on more than one occasion. There has been three different installers out to repair the job and every time they've been unable to do so (parts, ordering issues etc).
If you are in QLD and considering these blinds I would choose another company. There service is appalling.
Hi,
We are very sorry that this has been your experience and a national manager would like to discuss this with you further.
Kind Regards,
A year later?? Just another sign of how poor your customer service is!
Questions & Answers
Has anyone had issues with the motorized blinds? Do they stay in the tracks better?
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| Category | Blind & Shutter Shops |
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Contact info for ScreenAway Blinds
High quality & amazing service!
These blinds are amazing and so are the helpful staff especially zhen and karrar!
Stunning
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Hi Sandra,
Read moreAre you able to send your best contact number and postcode to production@screenaway.com.au? Kind regards,Thank you for your review.
We are happy to revisit the installation to discuss your concerns with our blinds further....