Blinds lasted 18 months before strings broke in retract mechanism.
Bought 3 large blinds. All have broken after 18 months. Very painful to try and get someone to fix. In fact, couldn’t even get a response from main headquarters - they palm you off to local installer.
These blinds are not made to last.
Block out blind doesn't block out light
SO FRUSTRATED. Customer service before installation was good, however the "block-out" blind we had installed in our toddlers room was an absolute waste of money. After installation there is still light coming in from around the frame of the blind. The blind itself comes out of the tracks whenever it is slightly sunny because as the installer told us, the heat from the sun is causing the fabric to bulge and then come out of the tracks. Claims as per the website are it's great for sleeping babies, definitely NOT. The material is so bad that I can...literally see the siloette of the window frame from the sun through the blind when it's closed. The blind bulges and comes out of the tracks causing large amounts of light to enter the room. And not to mention the amount of heat radiating into the room from it hitting the blind material. You can't sit within 1 meter of the window without sweating on a 20 degree day and I hate to think that it will be like in summer! I asked for a different installer to come and fix it, they sent the same guy, I asked for a refund for the blind but apparently it's not the fault of the products, it's because it's a North facing window and a lot of light comes in which is not usually the case with their customers??? Something pretty basic that the sales person or installer could have seen on the 2 occasions they visited before they installed!! Absolutely appalled at the quality of this product and the conduct since installation.
Dont purchase save your money
Purchase 4 blinds got installed in January, since then every time you open a window or air con the blinds move out of place and can’t close.
Complained made appointments to see the blinds and sent me same guy he did nothing .
When u sign up they pressure u to lock a deal and don’t mention the air problems with these blinds .
They refuse to refund all they want to do is fix .
There warranty is crap.
I spend over $3000 please go to normal roller blinds .
QLD Buyers BEWARE
I had these blinds installed in January 2020 and as of September I am still waiting for them to come and fix the error their installer made (he installed them too low and my louvres cannot open).
The office has made error after error, and the job was forgotten about on more than one occasion. There has been three different installers out to repair the job and every time they've been unable to do so (parts, ordering issues etc).
If you are in QLD and considering these blinds I would choose another company. There service is appalling.
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