One of the worst customer experiences I have ever had.
Wanted blockout for a media room. 3/2/21 Initial contact via social marketing was good, sales person was also great to deal with. Advised an installer will contact me in roughly 4-6 weeks time to do a check measure, he arrived a few hours late and winged because head office should not have made his booking at the agreed time, he said someone will be in contact in a couple of weeks to arrange installation. a few weeks later I recieved another call advising a 2nd check measure was necessary with no explination why. The original sales lady and ...the 1st installers check measure was not good enough?. 3rd check measure was completed and told installation would be another 2-3 weeks away. Today installer came out and said he can't install because the original blinds were in the way. This was not an issue at the time of quoting as I scecifcally wanted them to blockout in our media room. And never discussed by the check measure x 2. now have to wait another 2-3 weeks for adjustments. So far my experience is very poor and I would not recommend.
Prepare to be disappointed. Terrible, terrible after sales service.
Had 3 blinds installed about 3 years ago. The largest blind had issues coming out of its track from Day 1. Every time we’ve tried to get it looked at or repaired it has been a painful, drawn out experience with slow response times.
In the past few weeks the blind has become unopenable, getting stuck at 30cm and crumpling even to get it that far. Have been struggling to get anyone to call us back for weeks despite multiple attempts at contacting Screen Away.
Not fitted correctly - Multiple calls & visits to fix has not been successful
We had 3 screen away blinds in 2 bedrooms installed and paid for, including installation costs at the end of 2019. After the installation we found waves in each blind and some light coming in from the sides and bottom sill. After multiple callouts to fix the issues we are still awaiting the product to be installed correctly or get the blinds in one of the bedrooms replaced. The after market responses and work has been very poor and disappointing. Every time we have received different persons that have offered different opinions as to why the p...revious fix was not correctly performed. We have had to consistently chase up the company about their non communication with us re the previous callouts. This is poor customer service, especially for an Australian company. We have also seen more light coming from around the edges of the blinds after each installer attempts to fix the issues.
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Couldn’t even turn up on time for a quote !
Had a quote lined up for a quote. And I get a call half an hour late to try to organise later in the afternoon.
I base my purchases on customer service especially punctuality . If you can’t turn up on time within 5-10mines either side you don’t deserve my money!
Great idea, but rubbish products
Blinds fitted in 4 Bedrooms Oct 19, main bed ones failed to work, kept coming out of tracks, the one on the door we couldn’t open for 3 months. Installer was useless and wrecked out window sills. Waiting for a replacement blind still. Another blind in another has now broken. Paid $4400 for rubbish. Jims Blinds quoted $3009 for same blinds 18mths prior.
Don't waste your time.
Go somewhere else, terrible customer service. Didn't even turn up to do my quote or even bother to return phone calls.
Been wasting over 6 weeks trying to spend money with an over priced, rude business.
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