ScreenAway Blinds

I had my blinds installed yesterday in the master bedroom. I wasn’t aware that the material was flimsy and if you don’t open in the middle they come out of the track. It would have been cheaper to put a roller blind in and tint the windows…. The one in the theatre room does the job - I can access this really easily to raise up and now. Bedroom not easy at all to use with a bed head in front of it

Under 2 years and we have a broken string in the retraction part. Seems very flimsy and worried others will go. Call out $120 and then $90 per hour. Warranty only 1 year.

We had the blinds installed early 2019 and even though the installer was amazing and came back to try and fix the problem as he said "I can only do so much with what I have to work with" really says it all. As the day warms up the blinds begin to sag and fall out of the side rails on a daily basis and even though it has been adjusted it was pointed out that there isn't enough fabric to hold them in.

Installer came out and attempted to fix the 3 out of the 4 blinds but within one day they fall out, sag and just fail in every attempt to open or ...

Extremely disappointed in the service prior to installation ,long delays but nobody called to explain, the promise of If I put the deposit down they would be in before Christmas etc etc
Installers amazing ,

I purchased two blinds two years ago, the blind installation was very good and when working the product is working, it blocks out the light as advertised. Unfortunately the string that holds the blind tight has snapped and the blind does not function as it should. I scheduled a service call for the blind to be fixed, this has since been cancelled by screenaway twice. If the next appointment is not cancelled we would have waited 6 weeks for a technician to fix the screenaway blind. The customer service team are apologetic however do not care of ...

Not happy with the whole process. At sign-up we were told 3-4 weeks max. Had the final measure up 1 week later & after 4 weeks, installation took place. Problem! 2 out of 3 of the blinds had faulty, spring systems (I was told this had happened before but obviously had never been rectified. So back to Adelaide ( where the factory is ). After 6 weeks advised of date for re-installation. The installer didn't turn up. The only installer on the Gold Coast called in sick.! 2 days later an installer turned up & after 7 weeks the blinds were finally in...

Installed these blinds on 3 windows on 28/6/21. Yesterday ie 30/6/21, one of the blinds was popping out and crumpling when opened. I can see the foam seal has ridden up the guide rail and therefore creating and tightness and jamming and causing one side to crumple when opening. Having now seen the product when installing, I think I have wasted my money (not cheap) as I can see the mechanism is flawed and the blind is not held firmly. Very disappointed as it looked good on the video.

When I purchased three blinds for the bay window in my master bedroom screen away had a no installation fee running. I wasn’t home when they fitted my blind and my hubby called and asked me to pay the invoice before they left the house that day. I did. A few weeks later they sent the invoice to me and a cost of $249.99 was included for installation. When I called to query it they assured me even though it said this on my invoice I wasn’t charged for it...except I was. The invoice was itemised and I paid the total amount, this includes the install cost. Be wary.

I’ve had a bad experience with these blinds. Took a long time to get installed, over two months and after two weeks in they broke by coming off the rails. They are very expensive and the quality was worth it. All the people I dealt with however were very friendly, the product was just disappointing.

Installer hasn’t returned to complete install of blinds and management doesn’t return my calls. Spent over $8500 on a few blinds to receive ridiculous service and 1 blind still unusable. As blind was made out of square and window was proven to be square.

We had our blinds installed in 2 bedrooms in December and since day 1, we have had nothing but issues with the product. After trying to get it fixed 3-4 times they finally agreed to install a new blind in one of the rooms. This was installed on Thursday and guess what, it’s even worse than the previous one. Keeps coming of the tracks and the light is seeping in from all sides. Seriously! For the money screenaway charge, they should do a better job of installing the blinds. I have been very patient through all the call outs, but I have had it now. Do not waste your money on the product as you will not be getting what you pay for.