Problems prior to overdue installation.
Not happy with the whole process. At sign-up we were told 3-4 weeks max. Had the final measure up 1 week later & after 4 weeks, installation took place. Problem! 2 out of 3 of the blinds had faulty, spring systems (I was told this had happened before but obviously had never been rectified. So back to Adelaide ( where the factory is ). After 6 weeks advised of date for re-installation. The installer didn't turn up. The only installer on the Gold Coast called in sick.! 2 days later an installer turned up & after 7 weeks the blinds were finally in...stalled. I must admit the feedback while waiting for everything to be rectified was pretty good with plenty of apologies forthcoming. The installers were very professional & friendly. The product looks very classy but only time will tell whether I have any problems.
Blind pops off the guide rails
Installed these blinds on 3 windows on 28/6/21. Yesterday ie 30/6/21, one of the blinds was popping out and crumpling when opened. I can see the foam seal has ridden up the guide rail and therefore creating and tightness and jamming and causing one side to crumple when opening. Having now seen the product when installing, I think I have wasted my money (not cheap) as I can see the mechanism is flawed and the blind is not held firmly. Very disappointed as it looked good on the video.
Check your invoice!
When I purchased three blinds for the bay window in my master bedroom screen away had a no installation fee running. I wasn’t home when they fitted my blind and my hubby called and asked me to pay the invoice before they left the house that day. I did. A few weeks later they sent the invoice to me and a cost of $249.99 was included for installation. When I called to query it they assured me even though it said this on my invoice I wasn’t charged for it...except I was. The invoice was itemised and I paid the total amount, this includes the install cost. Be wary.
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