Reviewer Photos & Videos
Installation of blockout blinds
The blinds are a great product and as a shift worker, are great for darkening a room. The process was seamless with a possible streamline. We had a different installer to the check measure. If our installer had done the measure he would have known of specific issues regarding our windows eg ability to remove and put in fly screens, have offered alternatives to improve the overall look of the frames. The installer did a great job overcoming a few issues. Certainly recommend them regardless and product is great.
The blinds are great. We just had a service on one that wasn't working and I couldn't fault the person fixing the blind. It took a while for the company to get in touch with me to organise the call out and the price was a bit excessive.
Great idea, buts lots of quality control issues
We installed the Screenaway Blinds in 2019 in 4 bedrooms. The main bedroom has 3 large blinds and all of them are faulty and have ongoing issues. Springs keep breaking in all the blinds and we have repairman from Screenaway here very often. Most of the time, the main bedroom blinds don't work anyway.
Now they want call out cost on a very dodgy product.
Dont Waste Your Money
Do not waste your money on this shonky product. If I could give 0 stars I would!! Not only did it take over 6 months for it to get installed correctly we have nothing but issues ever since. After multiple visits from technicians they would work for a day or so and then completely come out of the track, get stuck, or not work at all. For us to use the blinds correctly so we can have complete darkness (or 99% as the claim - more like 90 ) it is a 35 minute process of putting the blinds up and down multiple times & getting the blinds back in so al...l the multiple gaps are filled, if it even works at all. After 10 months of issues I called and asked to speak with the owner, who lied to the poor receptionist that he was on the phone, which I repeatedly told her I was happy to hold. Eventually when he realised I wasn't going away the poor receptionist had to awkwardly tell me he was refusing to take the call and that he would call me back - he never did! We now are out of pocket because we just want them gone because after paying thousands of dollars to have electric blinds at the touch of a button, we will end up having to pay to get the walls plastered and re-painted. So with the product still being under the 2 year warranty - we have asked for a refund and removal of the shonky product, their best offer was to offer $500 credit to repair/ugrade the product we paid in full and is still under warranty. It is not an investment it will de-value your property. Go elsewhere
Happy with the product
The initial order was easy and the staff were friendly.
The blind is better than I expected after seeing some reviews from people who were not happy with it.
The install time period was 6-8 weeks however it did take much longer. But that’s understandable this time of year. A bit more communication from production would be polite.
It’s common sense to only operate it from the middle for this style of blind and if you use it correctly and be gentle with it I think it will last a long time. I do think the fabric should be held in to the trac...k a few more millimetres for strength. The blockout is very good and only a tiny bit of light comes through due to our window frame sagging. The installer was okay, but it was obvious we were his last stop and he wanted to go home, however he did the install well.
Customer Service was appalling
Initially, the customer service was excellent, the guy that came out to quote was great and on time.
After the deposit was paid, this is where it all went downhill. I was told that installation would be between 4-6 weeks. After 4 weeks I had to contact Screenaway myself (I had had no further contact from this point). I had to ring 3 days in a row to which I was told "She's in a meeting", "She's at an appointment" and "She'll definitely call you back". I never got a callback but finally a text a few days later. The installation date was booked ...
Very average blinds. Do not get with small children!!
The blinds are flimsy and the runners feel like they are always about to come out. I was instructed you can only lift up and down from the middle. Crazy really. Also don’t have them slightly down as wind can also pop them out. My daughter pressed a corner and it came right out. The blinds do block out the light but they won’t last. I would look elsewhere.
Love the blinds. Follow up customer service needs work.
The purchase and sale process was smooth and I love the blinds now they're installed. Follow up before the install was lacking and resulted in having to wait 9 weeks, not 6 weeks. Great quality, definitely blackout.
These guys are a BIG SCAM
These guys are a BIG SCAM.
They take your advance and then threaten you to pay penalties for things that you don't even know. They don't even have a office or a showroom for their product. They come to you with some samples which aren't manufactured by them and provide a very minimal quote to get the advance.
Absolute pain to deal with after paying deposit
after paying deposit, its more than six weeks and we haven't heard back. Only get told the guy looking after you is in a meeting and will call you back - now a week and nobody has called back to provide an update. Will never use them again! Disappointed (:)
Awesome blinds, great service! Punctual, professional and good communication!
Punctual and friendly staff.
Let’s see how the blockout blinds will last in the future. For now they are nice!
Exactly what we needed
Extremely satisfied, colour and style suits the window. Prompt service and installation. Saved us having to replace with opaque glass. Keeps the heat out.
Service and installation were great, just took a lot longer to install than originally quoted. Happy so far but they have just been finished. Look nice
Retractable fly screens
Had these installed in sliding windows, they can only be opened from outside. One screen began to buckle as I opened it . Sales should have told me these are not really suitable for sliding windows. Product is flimsy . Considering how expensive they are at more than $500 per average size windows i would have expected a more robust product. Actual fly mesh pops out frequently
Blinds lasted 18 months before strings broke in retract mechanism.
Bought 3 large blinds. All have broken after 18 months. Very painful to try and get someone to fix. In fact, couldn’t even get a response from main headquarters - they palm you off to local installer.
These blinds are not made to last.
Questions & Answers
Has anyone had issues with the motorized blinds? Do they stay in the tracks better?
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