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One of the worst customer experiences I have ever had.
Wanted blockout for a media room. 3/2/21 Initial contact via social marketing was good, sales person was also great to deal with. Advised an installer will contact me in roughly 4-6 weeks time to do a check measure, he arrived a few hours late and winged because head office should not have made his booking at the agreed time, he said someone will be in contact in a couple of weeks to arrange installation. a few weeks later I recieved another call advising a 2nd check measure was necessary with no explination why. The original sales lady and ...the 1st installers check measure was not good enough?. 3rd check measure was completed and told installation would be another 2-3 weeks away. Today installer came out and said he can't install because the original blinds were in the way. This was not an issue at the time of quoting as I scecifcally wanted them to blockout in our media room. And never discussed by the check measure x 2. now have to wait another 2-3 weeks for adjustments. So far my experience is very poor and I would not recommend.
Prepare to be disappointed. Terrible, terrible after sales service.
Had 3 blinds installed about 3 years ago. The largest blind had issues coming out of its track from Day 1. Every time we’ve tried to get it looked at or repaired it has been a painful, drawn out experience with slow response times.
In the past few weeks the blind has become unopenable, getting stuck at 30cm and crumpling even to get it that far. Have been struggling to get anyone to call us back for weeks despite multiple attempts at contacting Screen Away.
Not fitted correctly - Multiple calls & visits to fix has not been successful
We had 3 screen away blinds in 2 bedrooms installed and paid for, including installation costs at the end of 2019. After the installation we found waves in each blind and some light coming in from the sides and bottom sill. After multiple callouts to fix the issues we are still awaiting the product to be installed correctly or get the blinds in one of the bedrooms replaced. The after market responses and work has been very poor and disappointing. Every time we have received different persons that have offered different opinions as to why the p...revious fix was not correctly performed. We have had to consistently chase up the company about their non communication with us re the previous callouts. This is poor customer service, especially for an Australian company. We have also seen more light coming from around the edges of the blinds after each installer attempts to fix the issues.
Very happy with the customer service and product
I’ve had Screenaway installed in two bedrooms in the house. It’s is definitely effective at blocking out the light! It’s the only internal blind product I’ve found with zero light bleed around the edges - pretty impressive.
Their customer service has been good also - Zoey has been incredibly friendly, proactive and helpful.
Only concern to note is that the screens are not secured into the track down the side, so a strong draft can cause our screens to pop out of their track. This means the screens are not useable for us on windy days, even with the windows fully closed. It’s a limitation in the product that I think they could have warned us about. I will be trying to have the draft sealed and see how it goes after that.
Couldn’t even turn up on time for a quote !
Had a quote lined up for a quote. And I get a call half an hour late to try to organise later in the afternoon.
I base my purchases on customer service especially punctuality . If you can’t turn up on time within 5-10mines either side you don’t deserve my money!
I’ve had a bad experience with these blinds. Took a long time to get installed, over two months and after two weeks in they broke by coming off the rails. They are very expensive and the quality was worth it. All the people I dealt with however were very friendly, the product was just disappointing.
True blackout blinds! But beware of 'hidden' costs (SA)
We LOVE our ScreenAway blinds. They are totally black out and look really modern and sleek.
Our installer Adam was fantastic. He made sure every blind was perfect and always kept us informed about what he was doing and how. However, be aware that they can charge you for 'pull sticks' which we were not made aware of, and their 'check measure' appointments are also an additional cost of around $55, again which was not disclosed. We only noticed it because we checked our invoice. Otherwise, the blinds are great and customer service with Mel was so easy and was always happy to help. (Adelaide, SA)
Installer hasnt returned to complete install of blinds and management doesnt return my calls. Spent over $8500
Installer hasn’t returned to complete install of blinds and management doesn’t return my calls. Spent over $8500 on a few blinds to receive ridiculous service and 1 blind still unusable. As blind was made out of square and window was proven to be square.
These blinds are amazing , turns day into night...just like that !!!! My little man sleeps 2 hours flat at lunchtime...game changing
You just need to be gentle with the up and down....
Great idea, but rubbish products
Blinds fitted in 4 Bedrooms Oct 19, main bed ones failed to work, kept coming out of tracks, the one on the door we couldn’t open for 3 months. Installer was useless and wrecked out window sills. Waiting for a replacement blind still. Another blind in another has now broken. Paid $4400 for rubbish. Jims Blinds quoted $3009 for same blinds 18mths prior.
Good blinds and excellent outcome
Excellent prodict that suited my needs . The customer service, initial consultation, installation went well and i can say it is total block out indeed! Definitely recommend for anyone preferring total block out and yes there is a learning in how to pull it up and down - but it works like it should :-).
Kids sleep easy
Very happy with the blinds installed in all our kids rooms especially with daylight savings. Blocks out the light as it’s supposed to. Easy to pull down and they look great. On the odd occasion the blind has come out of the track but they are easy enough to put back in.
Don't waste your time.
Go somewhere else, terrible customer service. Didn't even turn up to do my quote or even bother to return phone calls.
Been wasting over 6 weeks trying to spend money with an over priced, rude business.
Very happy, does what it says. Customer service was excellent. The person that came out to quote was on time, helpful and not pushy. Installer was also great and arrived in time.
My original installation was not perfect, Product was fine so another installer (original owner) was sent to fixed it, he did a great job and I’m now happy with Screenaway
Would not recommend Screenaway blinds
Screenaway blinds are way over priced, at over $1000 per window, they claim to block out all light. They dont. Morning light still creeps in at the bottom and along the sides the blind is constantly falling out of the track. On contacting the installer i was told this is normal and thats how Screenaway away blinds are. The excuse is that air sucks the blind out the track but heres an idea Screenaway.... make the blind material abit wider when you manufacture so they stay in the track. Save your money and get roller blinds
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