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ScreenAway Blinds

ScreenAway Blinds

3.8 from 47 reviews · View Statistics

Reviews

4.1

43 reviews
  • Product Quality
    3.1 (14)
  • Return Claim MadeYes · No (16)
  • Warranty Claim MadeYes (2) · No (14)
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Munruben

MunrubenSouth East Queensland, QLD

  • 2 reviews

One of the worst customer experiences I have ever had.

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Theresa C.

Theresa C.Perth, WA

Prepare to be disappointed. Terrible, terrible after sales service.

published

Had 3 blinds installed about 3 years ago. The largest blind had issues coming out of its track from Day 1. Every time we’ve tried to get it looked at or repaired it has been a painful, drawn out experience with slow response times.
In the past few weeks the blind has become unopenable, getting stuck at 30cm and crumpling even to get it that far. Have been struggling to get anyone to call us back for weeks despite multiple attempts at contacting Screen Away.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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D and D

D and D

  • 2 reviews

Not fitted correctly - Multiple calls & visits to fix has not been successful

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Very happy with the customer service and product

published

I’ve had Screenaway installed in two bedrooms in the house. It’s is definitely effective at blocking out the light! It’s the only internal blind product I’ve found with zero light bleed around the edges - pretty impressive.
Their customer service has been good also - Zoey has been incredibly friendly, proactive and helpful.
Only concern to note is that the screens are not secured into the track down the side, so a strong draft can cause our screens to pop out of their track. This means the screens are not useable for us on windy days, even with the windows fully closed. It’s a limitation in the product that I think they could have warned us about. I will be trying to have the draft sealed and see how it goes after that.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
ScreenAway Blinds
ScreenAway AustraliaScreenAway Blinds

Hi Jeff, thank you for your positive feedback we really appreciate it :)

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Ben

Ben

  • 2 reviews

Couldn’t even turn up on time for a quote !

published

Had a quote lined up for a quote. And I get a call half an hour late to try to organise later in the afternoon.

I base my purchases on customer service especially punctuality . If you can’t turn up on time within 5-10mines either side you don’t deserve my money!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Disappointed

published

I’ve had a bad experience with these blinds. Took a long time to get installed, over two months and after two weeks in they broke by coming off the rails. They are very expensive and the quality was worth it. All the people I dealt with however were very friendly, the product was just disappointing.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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ShaeK

ShaeKMetropolitan Adelaide, SA

  • 2 reviews

True blackout blinds! But beware of 'hidden' costs (SA)

published

We LOVE our ScreenAway blinds. They are totally black out and look really modern and sleek.
Our installer Adam was fantastic. He made sure every blind was perfect and always kept us informed about what he was doing and how. However, be aware that they can charge you for 'pull sticks' which we were not made aware of, and their 'check measure' appointments are also an additional cost of around $55, again which was not disclosed. We only noticed it because we checked our invoice. Otherwise, the blinds are great and customer service with Mel was so easy and was always happy to help. (Adelaide, SA)

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Berkshire

BerkshireSydney, NSW

Installer hasnt returned to complete install of blinds and management doesnt return my calls. Spent over $8500

published

Installer hasn’t returned to complete install of blinds and management doesn’t return my calls. Spent over $8500 on a few blinds to receive ridiculous service and 1 blind still unusable. As blind was made out of square and window was proven to be square.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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James

JamesPerth, WA

Game Changing.....

published

These blinds are amazing , turns day into night...just like that !!!! My little man sleeps 2 hours flat at lunchtime...game changing
You just need to be gentle with the up and down....

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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pony2006

pony2006South East Queensland, QLD

  • 8 reviews
  • 17 likes

Great idea, but rubbish products

published

Blinds fitted in 4 Bedrooms Oct 19, main bed ones failed to work, kept coming out of tracks, the one on the door we couldn’t open for 3 months. Installer was useless and wrecked out window sills. Waiting for a replacement blind still. Another blind in another has now broken. Paid $4400 for rubbish. Jims Blinds quoted $3009 for same blinds 18mths prior.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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Sesh

SeshGreater Melbourne (Inner), VIC

  • 3 reviews

Good blinds and excellent outcome

published

Excellent prodict that suited my needs . The customer service, initial consultation, installation went well and i can say it is total block out indeed! Definitely recommend for anyone preferring total block out and yes there is a learning in how to pull it up and down - but it works like it should :-).

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Michelle

MichelleMetropolitan Adelaide, SA

  • 2 reviews

Kids sleep easy

published

Very happy with the blinds installed in all our kids rooms especially with daylight savings. Blocks out the light as it’s supposed to. Easy to pull down and they look great. On the odd occasion the blind has come out of the track but they are easy enough to put back in.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Jessica

JessicaMetropolitan Adelaide, SA

Don't bother

published

Don't waste your time.
Go somewhere else, terrible customer service. Didn't even turn up to do my quote or even bother to return phone calls.
Been wasting over 6 weeks trying to spend money with an over priced, rude business.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Great product.

published

Very happy, does what it says. Customer service was excellent. The person that came out to quote was on time, helpful and not pushy. Installer was also great and arrived in time.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Cheryl

CherylSouth Australia

Love it

published

My original installation was not perfect, Product was fine so another installer (original owner) was sent to fixed it, he did a great job and I’m now happy with Screenaway

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
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Sharon

SharonGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 1 like
  • Verified

Would not recommend Screenaway blinds

published

Screenaway blinds are way over priced, at over $1000 per window, they claim to block out all light. They dont. Morning light still creeps in at the bottom and along the sides the blind is constantly falling out of the track. On contacting the installer i was told this is normal and thats how Screenaway away blinds are. The excuse is that air sucks the blind out the track but heres an idea Screenaway.... make the blind material abit wider when you manufacture so they stay in the track. Save your money and get roller blinds

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Catherine C.

Catherine C.asked

Has anyone had issues with the motorized blinds? Do they stay in the tracks better?

No answers

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Details

CategoryBlind & Shutter Shops

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