The new timber floor is practical and beautiful to look at!
The new spotted gum timber floor was beautifully installed in my unit! Both the carpenters were professional and the floor was installed within 2 days.
Not even open during business hours
The Chatswood store is listed as being open on Satudays until 4pm, arrived at 2.30 and store closed, really glad we drove all the way for nothing, what's funny is we walked across the road into another flooring store and bought the same product.
You guys need to lift your game if you expect to stay in business
I have used SE Timber on 3 occasions, the latest contract will be my last. We contracted SE Timber to install a timber shutter on our dining room window - the same plantation style we have installed throughout the rest of the house. These shutters are not cheap, and on each occasion we have used SE Timber. The order was placed on 6th July. On 19th September the installer arrived with our shutter. Sadly the frame which holds the shutter in place was the wrong size, we were informed the factory had made a mistake and it would be corrected immedia...tely. Our Project Coordinator sent an email stating the frame would be remade and the shutter would be installed ASAP - I found it odd that she didn't have the common courtesy to pick up the phone and share this information. Today, 28th September the same installer returned with a new frame, this time the shutters were the incorrect size. So now we have a dining room window with a half installed shutter, screws and dust left inside the window frame. This weekend we are hosting a special dinner at our home, needless to say the situation is unacceptable. Naturally I contacted SE Timber immediately and spoke to our Project Coordinator. I was very clear, I needed to know by close of business today what action SE Timber were taking to resolve the issue. Our Project Coordinator did not respond, I am left with no choice but to escalate this matter to the NSW Fair Trading Complaints department. It seems each time I interact with SE Timber the left hand doesn't know what the right hand is doing. I would strongly advise against using SE Timber, their staff struggle with basic customer service etiquette and the factory where their shutters are made seem to have an absence of quality control measures. The carpenter stood in disbelief today after he fitted the shutters, he could not believe his measurements could be misinterpreted on two occasions.
I can only recommend SE Timber as i am extremely satisfied with my floor.
I got great advice from Chatswood store and the work was carried out in a very professional manner.
I wouldn't go anywhere else for floating floorboards in the future.
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Save yourself the hassle
SE timber Chatswood are quite helpful in assisting with the selection of a product and are great at requesting a full payment on order up front as was the case with my purchase.
However where SE Timber fails is not in taking the order but in keeping the order and fulfilling it. So far I have had multiple failed delivery dates (and one where the incorrect product was delivered) and in each instance there has been no prior notification to say a delivery will not happen nor any reasonable explanation, that is unless the excuse 'I forg...
Hopeless Rude Pushy
Dealing with Chatswood Branch and would never deal with them again. Insist on payments up front and will ring you up to 6 times a day asking for the next instalment. Call me old fashioned, but I like to see a job completed (with no problems) before I pay everything.
Also, insist that they quote you for concrete floor leveling. For me, the person who measured up said the floor was level, but surprise surprise, when the layer came he said it was not level and it will be an extra $1,000 to level. What can you do - you just have to pay!
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