Do not use this company (I was forced to give them one star, they do not deserve that)
I have been trying to organise my floor boards to be re-sanded and polished by SE Timber in Drummoyne for two months now. I have been promised calls back over 10 times and have always been told "Ill call you back in 5 minutes" by Vanessa, the Manager there. When she first came over to quote, she forgot about the appointment. She then kept dragging us on with cancelled appointments, one after another. She then finally locked a date in and no-one turned up, Meanwhile, we had furniture all stacked up around the house. I then get told that Vanessa ...is a problem and they are going to investigate it???? When I read the reviews, this issue has been going on for a long time. The Manager, of SE Timber came out and apologised. He told us he would fix it and guess what - no call back. I'm really disappointed as I used them 15 years ago and they were great. They are completely unprofessional and I would not recommend them fullstop.
WARNING - STAY AWAY!
SE Timber Drummoyne - what a mistake it was dealing with this business. They left us with flooring which is defective, scammed us by charging us for floor levelling which is NOT level, leaving sections of our floor which are bouncy. Did not properly lay flooring in some sections which left us with excessive creaking/cracking sounds, did not utilise expansion joints as required and despite making repeated assurances to come back and make good on all the defects, did not bother showing up or committing. The delays throughout the installation process meant that we were charged additional costs by my home builder. A terrible and stressful experience.
Terrible, unreliable, Shoddy work
SE timber was a nightmare to deal with. The contractors were unskilled and did not finish the job properly. Whole sections had to be pulled up multiple times because they were so bad. The took out cabinetry that they broke and did not fix. There is still unfinished work where they failed to complete, despite promises from the owner that he would arrange someone to complete the seals and fix defects. Awful experience.
Danger Warning - Stay Clear
WARNING DANGER !
Never in my 15 years in construction have I worked with a contractor less reliable and with such poor workmanship. They never achieved dates and timbers are lifting.
Warning - Stay Away !!
SE TIMBER - WARNING DANGER
In my 15 years in the construction industry I have never dealt with a less reliable Contractor. SE Timber delayed the project months and the workmanship was very poor. Straight after installation the timbers started moving.
After they replaced the timbers that initially moved they did not sand or seal the repair. Since the repair over half the floor is defective with creaking and movement. SE Timber tried to repair the work however it has become worse. Strongly recommend do not use SE Timber.
I will be starting legal proceeding to have an alternative repairer fix the problem. This has been very stressful. Avoid at all costs!!
Terrible service, refuse to fix their problem
I had a laminate floor laid in November 2019. Immediately there were problems. Numerous emails and telephone calls from me and office of Fair Trading to SE Timber. Now in Feb. I have had to lodge a claim with NCAT for SE Timber to fix my floors. Awaiting a tribunal date to present my case. Numerous contractors have come and gone. The last one ripped all the floor boards up, left them in the middle of the living room and said they will have to stat again. Over two weeks ago. Yet the office doesn’t return calls or emails. Very, very disappointing.
Save yourself the extreme stress and frustration
By far the worst service I have ever received in my life. Save yourself a lot of pain and time and go elsewhere. How they’re still in business I don’t know.
The end result is good - floor looks nice. Installation on the other hand was a total nightmare. Communication nonexistent, and I spent DAYS at home waiting for people to show up who simply didn’t, and no one would respond to any kind of contact from me, be it phone, text or email. Extremely frustrating process.
Hang On To Your Deposit!
Retailer attends without notice on the first occasion demanding to be let into the house to measure up. Sent away and comes back the following week at an agreed time, measures up and sends a quote requiring 50% deposit. Quote agreed to, deposit paid, then they advise they can't do the job due to factory limitations, and sought our advice as to proceeding or otherwise. We advise no - refund the deposit. Needless to say the job is now with Fair Trading as the deposit isn't coming back and we are $10K out of pocket. Avoid like the plague.
bunch of muppets
The lady in Drumoyne called Vanesssa is the biggest liar and waste of space. Unreliable, liar, do not bother. These guys should close their business. Twice left me high and dry and cant even keep an appointment in her calendar.
Dreadful Service - SE Timber Drummoyne
My husband and I decided to put a timber floor down and as we had gone with SE Timber at Drummoyne several years ago for carpet I decided to go their to look at their flooring. I went there twice in one week only to see a sign on their door saying they were closed and to ring Vanessa on a mobile number, which I did and she didn't answer. I got a voicemail from her later but I didn't respond as I was home by then. The third time I went there there was yet again a sign on the door saying back in 20 minutes! I waited 10 minutes then called Vanessa...again who answered and said "I'm coming back now" I waited another 10 minutes before she arrived. I went in and chose the timber I liked and she said she would send a quote, which she did and she also said she would send someone around the next day to look at the floor. That was supposed to be 3 days ago and I haven't heard a word since. Clearly I will not be using their services. I can't believe they're still in business when they can't even treat potential customers well!
WORST service I have ever seen!
After the owner came out to assess the job i was assured it would take 3 days. I went overseas and gave them 10 days to complete the job - and come home to half a floor. During the following week I had repeated promises of when it would be finished, all of which turned out to be lies and incorrect. Now, 6 months later I am STILL waiting for them the finish the last parts. The owner came back out again a month ago to assess the outstanding work to be done, promised he would get it fixed, said maybe even that same day - a month later nothing has happened, and my emails and calls to schedule the last work goes unanswered. Worst customer service I have ever experienced! Do NOT use this company!
- SE Timber
Terrible after sales service
They got everything wrong. They mixed up the timber I ordered. Didn't tell me that my timber would be delivered in advance. Took them over two months to finish the job because they totally stuffed up the skirting board - didn't have enough and tried to get away with not replacing some of my original skirting boards. Had to call and call and call to get them to come back to finish the job. And the floorboards they sold me is not good quality - it's an engineered board but the top layer seems to be wafer thin. Within a few weeks of installation there are already some serious scratches - it is not suitable for daily wear and tear. Really disappointed overall - wish I had never had anything to do with them.
Very poor after service, don't return any of email, the warranty is not worth the paper what they written on, the Shutters subject to warped and SE Timber and Shutters don't want to know about it. Very poor poor poor don't buy from all branch of SE Timber and Shutters, all come from the same supplier. Very unhappy customer still disputing the last twelve months.
Avoid avoid AVOID
1/ poor communication - explain problem to receptionist. She says she's just the receptionist and doesn't know anything.
The point of explaining is so you can be directed to the right person not demanding answers from the receptionist!
2/ nobody knows anything.
You have to call at least 2 other people to find out sbout deliveries
3/ dispatch are rude and disorganised
4/ product delivered was incorrect.
5/ shipping docket had 3 different c/o on. Who actually is the supplier?
6/ truck driver unloaded at wrong house!
7/ poor quality
8/ average pricing!
Terrible Experience with SE Timber Waterloo
Extremely bad service has moved me to review on line for the first time.
• They didn’t return calls or answer emails and didn’t turn up when they were meant to.
• The floor was laid badly and had to have them back to fix a lot of defects.
• Cost us time and money because they didn’t show up when they were meant to and didn’t deliver the complete order. This caused delays for other tradesmen. Staff were rude and argumentative and tried to blame us when they didn’t deliver our skirting boards. Said we hadn’t given them all the informatio...
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