Decent product with poor communication and service
We are happy with our final product in our apartment however we had poor communication and service from the first meeting. [name removed] dismissed us for being students just wanting design brochures as we are probably younger than most customers which felt rude and dismissive. We were given several samples to take home which was helpful. After we paid for our deposit on our chosen product a date was set for installation and surprise surprise no-one showed up on the date which was agreed upon via e-mail more than once. This was obviously not co...mmunicated to you'd think the most important person in the equation being the layer. The date was set again after a mass of confusion with several people. [name removed] the layer and his team were great though. They did a fantastic job and we are very happy with the result. We would highly recommend [name removed] as a layer. As compensation for the mess around we got, SE timber offered us some free floor cleaning products which apparently we had to pick up if we wanted them. Not being able to come to the store as we were busy, we received a call one day from a guy called [name removed] to say they were at our place with the free cleaning products and he said "why were you not home, and we can't give you the product if you're not home can we". Very rude and clearly hopeless as we weren't even in the country and had received no communication of their arrival. We still have not received these apparent free cleaning products and to be honest don't want them. All in all a good product. Just make sure you clarify dates with them and set them in stone. They are not very god with their communication and paper work. [name removed] and his team of layers are also highly recommended.
Extremely bad service
We had asked for a quote through this company late last year. It is now 21st April and we still have not received a quote. When we called them the answer was that the assessor had to cancel the job that was booked in due to an emergency however never rescheduled. It is now a month after this inspection date and still nothing from the company to advise what had happened. We had to call them to find out. We will not be using this company again.
Worst Company I have ever come across
I went to SE Timber in Alexandria to enquire about installing floorboards in my house which on first impression seemed quite professional. However, it took 2 months to receive a quote after chasing these up with numerous phone calls and emails. The quote when finally received was incomplete and included absurd exclusions. I have never spoken to the most incompetent people and the simple process of obtaining a quote seemed the most arduous of tasks for them. I can only imagine how hard it would be to deal with them for the entire installation process.
I will never recommend this company to anyone!
Worst Service and Worst Company!
Still waiting on repairs to be completed 12 months later. The installers didn't allow for expansion and the floor lifted.
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Save yourself the hassle
SE timber Chatswood are quite helpful in assisting with the selection of a product and are great at requesting a full payment on order up front as was the case with my purchase.
However where SE Timber fails is not in taking the order but in keeping the order and fulfilling it. So far I have had multiple failed delivery dates (and one where the incorrect product was delivered) and in each instance there has been no prior notification to say a delivery will not happen nor any reasonable explanation, that is unless the excuse 'I forg...
Hopeless Rude Pushy
Dealing with Chatswood Branch and would never deal with them again. Insist on payments up front and will ring you up to 6 times a day asking for the next instalment. Call me old fashioned, but I like to see a job completed (with no problems) before I pay everything.
Also, insist that they quote you for concrete floor leveling. For me, the person who measured up said the floor was level, but surprise surprise, when the layer came he said it was not level and it will be an extra $1,000 to level. What can you do - you just have to pay!
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