Decent product with poor communication and service
We are happy with our final product in our apartment however we had poor communication and service from the first meeting. [name removed] dismissed us for being students just wanting design brochures as we are probably younger than most customers which felt rude and dismissive. We were given several samples to take home which was helpful. After we paid for our deposit on our chosen product a date was set for installation and surprise surprise no-one showed up on the date which was agreed upon via e-mail more than once. This was obviously not co...mmunicated to you'd think the most important person in the equation being the layer. The date was set again after a mass of confusion with several people. [name removed] the layer and his team were great though. They did a fantastic job and we are very happy with the result. We would highly recommend [name removed] as a layer. As compensation for the mess around we got, SE timber offered us some free floor cleaning products which apparently we had to pick up if we wanted them. Not being able to come to the store as we were busy, we received a call one day from a guy called [name removed] to say they were at our place with the free cleaning products and he said "why were you not home, and we can't give you the product if you're not home can we". Very rude and clearly hopeless as we weren't even in the country and had received no communication of their arrival. We still have not received these apparent free cleaning products and to be honest don't want them. All in all a good product. Just make sure you clarify dates with them and set them in stone. They are not very god with their communication and paper work. [name removed] and his team of layers are also highly recommended.
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