Terrible mattress, soggy, limp and customer service is a joke.
We went looking for a new mattress after 15 years, at a very well known store we were pointed at this Sealy Optimum mattress, on sale but still nearly $5k. Having never encountered a latex mattress before when we laid on it we felt it was weird but we were told once we got used to it there would be no better. We bought it and took it home. A few weeks later we complained to the store that it was terrible to sleep on, they said it takes time to get used to so we persisted. Now its a few months later and we complained to Sealy Customer support, a...
Read morefter a few emails and photos back and forth we were told to get used to it because they could see nothing wrong and would not be helping us in any way, case closed!
The problem is when you lay on the mattress you sink into a big hole, the hole is so deep that when you lay on your side your legs don't touch the mattress from the knees to your feet. You are bent up like a banana. Then when you try to roll over or move you need to climb out of this hole and try to sleep on the edge while you wait for the mattress to reform behind you... If you move to close to the edge during the night the mattress collapses under you and almost tips you out of bed!!
Absolute rubbish and a complete waste of money as it is now in the spare room on the floor and we are sleeping on the trusty old inner spring mattress.
Would I but Sealy again? no way.
Update 19 Jan 2020 - The Sealy National Customer Care Manager has contacted us and has listened to our concerns. Sealy have agreed to allow us to return this Optimum mattress and select a different mattress of similar value which is fantastic news. We have been to Harvey Norman and selected the mattress we like and now its over to Sealy/Harvey Norman to arrange the exchange. Thankyou Sealy and Harvey Norman Mackay.
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