The most uncomfortable bed I have ever slept on
I bought this mattress from David Jones, within a week of it being delivered I contacted David Jones and Sealy to explain how uncomfortable it was. I woke every day in pain. We had spent so much money on these mattresses and each night I dreaded going to bed.
Both David Jones and Sealy advised that it would take some time to get used to. We have given it a nearly a year (after spending $6,800 for this bed we cannot afford another) and now I have a chiropractor’s bill to add to the price we paid for the mattresses.
There is no getting used to these sinking uncomfortable pieces of foam. There is no way to stop the aching body I wake with each morning. I’m devastated, I hope Sealy will reach out to me with a solution.
Purchased in at David Jones Retail Stores.
We bought this mattress from David Jones 15 months ago. I explained that I needed a supportive but soft bed due to my hip and back problems. The sales rep assured us that this would be the best bed for us. I can't tell you how bad it is. I've had constant back problems since. The mattress does not support your body and somehow contorts it. It develops a deep hole while sleeping which makes it difficult to move around and my whole body is now out of alignment. We rotate that mattress every few weeks as recommended but still no good. I spoke with David Jones a few months after purchase and they said there's nothing we can do. Having seen this review today I'm hoping Sealy may come back with some kind of response.
Purchased in at David Jones.
Bad experience,bad customer service,do not trust 20 years warranty.
I had Sealy mattresses 1 year me and my partner sleeping in middle.rang many times snooze send me to deal with Sealy,Sealy send me to deal snooze.finally gave me 2 option.1-took mattress to fix it,would fix 2 weeks so have to sleep kids bed or on the floor.2-get new one same price and same shop which is snooze get new one.i rang them ask how many option do I have.answer is only one which is same one.i get same one but not even 2 years again same problem getting sleepless night and wake up like truck pass on us.not happy at all.i am not suggests anyone.believe me people can get better mattresses more cheaper.i have cheeper one now much better.not sinking middle and better sleep.
Purchased in at Snooze ACT, Canberra for $1,280.
The reviewer stated that an incentive was offered for this review
Terrible mattress, soggy, limp and customer service is a joke.
We went looking for a new mattress after 15 years, at a very well known store we were pointed at this Sealy Optimum mattress, on sale but still nearly $5k. Having never encountered a latex mattress before when we laid on it we felt it was weird but we were told once we got used to it there would be no better.
We bought it and took it home.
A few weeks later we complained to the store that it was terrible to sleep on, they said it takes time to get used to so we persisted.
Now its a few months later and we complained to Sealy Customer support, a...
Purchased in at Harvey Norman for $5,000.
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