Selfwealth

It's always a worry when you call the advertised contact number of a business and are told by a recorded message that the number is unavailable. Repeated attempts get the same message. I have found this message to be symptomatic of SelfWealth (SW). Although they promise to get back to you, when you try and contact them through online chat or when you email them and despite advertised average times to respond, my experience is they don't respond. My issue involved SW changing my account number. It is a superannuation account so that number is ...

simple transaction from usd to aud - it`s been over a week - still no money in AUD account - Selfwealth is becoming a complete joke now - very frustrating experience having to ask them again and again more than 5 times and still nothing

Archaic processes and systems that hamper investor needs even in the simplest of actions. Service delivery has been underwhelming at almost every interaction. Overall, there are much much better investor product solutions.

I transferred $200,000 from NAB into Selfwealth on the 9th of May by Bpay.
Under the Bpay rules funds MUST be available the same day if made before 6PM.

Selfwealth can't find the $200k !!

I have supplied all the docs from NAB relating to the transfer.

I have been told in writing over the last days by SW's [Name Removed], [Name Removed], [Name Removed] and [Name Removed] that :

- The funds will be available on the 14th. The 14th is a Saturday, very unlikely...

Emails not answered, chat staffed by trainees who can't understand the most basic of questions, the only conclusion can reach is they don't care. Interesting as listed company with shares that are performing very poorly, that they have no interest in customers. Which means there own shareholders also suffer

Like many, I've had my share of customer support headaches when dealing with telcos, internet service providers, financial service providers and the like. But SelfWealth set a new low when I needed urgent support to resolve critical issues.

I can't comment on the performance of the SelfWealth trading platform. I never got to use it. The first trade I attempted failed. Instead, I got a cryptic error message stating "Account not Active". That didn't make much sense. I was logged into my account and for all intents and purposes it did appear to b...

Selfwealth is fine until you need to make changes to your account, their customer service is up there with the worst i've ever experienced. They are cheaper for a reason! Not worth the headache, easier to change.

Does not permit a 24/7 stop loss. Their back office is now failing for the AU market as they are failing to issue timely contract notes and automatic integrations. I am migrating to IBKR. Also, when I transferred shares to Selfwealth they issued me with an additional 20,000 by accident. Simply poor controls.

We have fount their service to be minimal, and unhelpful when we've asked about anything besides simply buying online.

Their share transfer process once we decided to leave is unhelpful and slow.

This platform was fine for simple purchases, but there are now other brokers out there that are more competitively priced (and Chess sponsored) with an equivalent or better platform. I submitted a transfer request with the new broker to send my portfolio over from self wealth only to have it rejected by self wealth arbitrarily for "signature not matching", and asked to cross out my signature and resign it to resubmit. I checked all the forms that have been submitted and they all show my correct signature, so all i see this is a delaying tactic to prevent users from transferring their holdings out of the platform.

Been with them for more than 24 mths after [Name Removed] listing.
[Name Removed] left.
New management is stuffing it Big Time. Hence the SP and financials. Not suitable for trading in penny stocks in speculative stocks. They enforce a 50% margin on stocks which may raise 60-120%/day.
Excusing themselves by ASX rule. Even if the market depth is up to 200-300% and SFL pulls your stock off the market even if your time of expiry is in 2 mths times.
So you have to sit on the computer 10.00-16.00 hrs to monitor the inability of the platform and the management.
No way to sort it with a live chat when the "trainee " personnel is employed.
"Seniors" will answer your query after a 2days delay !!!
Wanna this kind of service ??
Then subscribe.

Need to update bank account, but no way to do it online. Waiting a week for customer support to contact me. It's a great app, which I've been recommending to friends. But this is extremely disappointing.

App doesn't work, it accepts my sign in but shows nothing else other that the profit/loss for the day. Now the website wont go past a pop-up with no way to 'ok' or exit. Cant access my account to cash out of my stocks.

Sold out of a position, 1x trade only, for x amount. Waited 2 days for clearance only to find 2/3 cleared. Sent email, no reply. The most uncontactable trading platform. Period.

Had issues on sign up, left them a message from their online help, no return email, phone call or anything.

Extremely bad way to start out.

My room mate also had issues, she did the same thing and hasn't heard anything back either, thinking I'll try another platform as this support is non existent.

After many tickets they deliver no support or fix for the matter, just repeating the same stuff that doesn't work. I would suggest finding a new platform for anyone reading this.

PS My room mate never got it sorted either and they just cancelled her ticket....