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Selfwealth
3.9 from 559 reviews · View Statistics
See the Best Forex & Share Trading Platforms in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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    1.8 (47)
  • Rates and Fees
    2.9 (16)
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JB12345
JB12345South-Eastern Region, NSW
  • 3 reviews

No support

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Lem
LemSouth East Queensland, QLD
  • 3 reviews
  • 1 like

The most useless app

published

simple transaction from usd to aud - it`s been over a week - still no money in AUD account - Selfwealth is becoming a complete joke now - very frustrating experience having to ask them again and again more than 5 times and still nothing

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JTal.
JTal.South East Queensland, QLD
  • 2 reviews

Archaic

published

Archaic processes and systems that hamper investor needs even in the simplest of actions. Service delivery has been underwhelming at almost every interaction. Overall, there are much much better investor product solutions.

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Doug G
Doug GQueensland
  • 3 reviews
  • 1 like

Very concerning - Are they going under?

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SelfWealth
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Doug G
Doug G
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David G
David G
  • 6 reviews
  • 4 likes

Site great, support pathetic,

published

Emails not answered, chat staffed by trainees who can't understand the most basic of questions, the only conclusion can reach is they don't care. Interesting as listed company with shares that are performing very poorly, that they have no interest in customers. Which means there own shareholders also suffer

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Bruce
BruceSydney, NSW
  • 4 reviews
  • 1 like

Worst customer support ever

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Dazz
Dazz
  • 3 reviews
  • 3 likes

What customer service!

published

Selfwealth is fine until you need to make changes to your account, their customer service is up there with the worst i've ever experienced. They are cheaper for a reason! Not worth the headache, easier to change.

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Appalling for US market

published

Does not permit a 24/7 stop loss. Their back office is now failing for the AU market as they are failing to issue timely contract notes and automatic integrations. I am migrating to IBKR. Also, when I transferred shares to Selfwealth they issued me with an additional 20,000 by accident. Simply poor controls.

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Steve G.
Steve G.
  • 2 reviews
  • 1 like

This is not where I'd want to keep my money

published

We have fount their service to be minimal, and unhelpful when we've asked about anything besides simply buying online.

Their share transfer process once we decided to leave is unhelpful and slow.

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SelfWealth
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Matt
MattGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 8 likes

Fine for basics until you need to transfer shares out

published

This platform was fine for simple purchases, but there are now other brokers out there that are more competitively priced (and Chess sponsored) with an equivalent or better platform. I submitted a transfer request with the new broker to send my portfolio over from self wealth only to have it rejected by self wealth arbitrarily for "signature not matching", and asked to cross out my signature and resign it to resubmit. I checked all the forms that have been submitted and they all show my correct signature, so all i see this is a delaying tactic to prevent users from transferring their holdings out of the platform.

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SelfWealth
MarketingSelfWealthSend a private message
Matt
Matt
SelfWealth
MarketingSelfWealthSend a private message

Hi Matt,
Sounds like our team would need to look into this further. Please email your details to the marketing team at marketing@selfwealth.com.au and we’ll work with the support team so they can look up your account.

Thank you.

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pedropitz
pedropitzSydney, NSW
  • 3 reviews
  • 5 likes

Just look for your long period of success regarding SP@ present chart.

published

Been with them for more than 24 mths after [Name Removed] listing.
[Name Removed] left.
New management is stuffing it Big Time. Hence the SP and financials. Not suitable for trading in penny stocks in speculative stocks. They enforce a 50% margin on stocks which may raise 60-120%/day.
Excusing themselves by ASX rule. Even if the market depth is up to 200-300% and SFL pulls your stock off the market even if your time of expiry is in 2 mths times.
So you have to sit on the computer 10.00-16.00 hrs to monitor the inability of the platform and the management.
No way to sort it with a live chat when the "trainee " personnel is employed.
"Seniors" will answer your query after a 2days delay !!!
Wanna this kind of service ??
Then subscribe.

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SelfWealth
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No customer support.

published

Need to update bank account, but no way to do it online. Waiting a week for customer support to contact me. It's a great app, which I've been recommending to friends. But this is extremely disappointing.

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Ashlee H.
Ashlee H.Mid North Coast, NSW

Bad software

published

App doesn't work, it accepts my sign in but shows nothing else other that the profit/loss for the day. Now the website wont go past a pop-up with no way to 'ok' or exit. Cant access my account to cash out of my stocks.

  • Incentivised Review No
SelfWealth
MarketingSelfWealthSend a private message

Hi Ashlee, so sorry to hear this. We did hear this from another customer who was having the same issue. It should be fixed now. Please email us at marketing@selfwealth.com.au if you need any help.

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Anthony
Anthony
  • 2 reviews
  • 1 like

Ridiculous

published

Sold out of a position, 1x trade only, for x amount. Waited 2 days for clearance only to find 2/3 cleared. Sent email, no reply. The most uncontactable trading platform. Period.

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SelfWealth
MarketingSelfWealthSend a private message

Hi Anthony, we are sorry to hear this. Please get in contact with us at marketing@selfwealth.com.au if you still need help.

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Aussiebloke34
Aussiebloke34Perth, WA
  • 60 reviews
  • 85 likes

Support never gets back to you

published
  • Incentivised Review No
SelfWealth
MarketingSelfWealthSend a private message

Oh no! We are sorry to hear this was your experience - for you and your roommate. This is not our normal standard. Please get in contact with us if you would like to chat further or still need any help marketing@selfwealth.com.au

Aussiebloke34
Aussiebloke34

Okay I've finally received a reply around when I left this review, I answer straight away, the issue is I've received one reply back and it took another week to even get that and it didn't solve the problem. So the original review is still correct.

SelfWealth
MarketingSelfWealthSend a private message

Thanks for the update. If you want to send us your name and email address to the marketing email above we can look into this for you.

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Page 1 of 4

Questions & Answers

pedropitz
pedropitzasked

Will tonite upgrade of your platform include the glitches I have been complaining about for a while or you would just ignore them as you have been doing for the past 2 months?

1 answer
kate
kate

i was able to get back my losses with the help of Rec ov er yfu n ds.n et" they helped recovered everything i lost i am verry happy i reclaimed my stolen investment

Darrell B.
Darrell B.asked

Why do the tell you you initial stock purchase can be no less than $500 and when you wish to purchase smaller amounts in other stocks they block your purchase and when you finally get someone they tell you that each new stock requires a minimum of $500 this is an AXS stipulation i find this hard to believe when there are other brokers who deal in small sum purchase.

1 answer
Wayne H
Wayne H
pnkamat2005
pnkamat2005asked

What are your broker to broker share transfer fees for moving the account OUT to other broker?

1 answer
Muhamed
Muhamed

Unfortunately, I don’t have the answer to that but you can chat to one of their team members directly through their website. I hope that helps.

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