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Selfwealth
3.9 from 559 reviews · View Statistics
See the Best Forex & Share Trading Platforms in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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    2.8 (13)
  • Rates and Fees
    3.7 (6)
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SMD
SMDSydney Surrounds, NSW
  • 2 reviews

Terrible customer service

published

Whilst the fees are low and the platform reasonable to use their customer service is terrible! As I am trading through a Trust it took 3 months for them to set up my account. Also when I wanted to update my postal address it they changed it to the same address rather than the new address, despite there being no errors in the form. I didn't realise they hadn't actioned correctly until later which resulted in correspondence going missing and additional fees reissuing dividends.

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Melbourne
MelbourneGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Nah, not if you're serious about share investing.

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Limited Application

published

The platform is OK if you only want one share trade account. If you want more than one account, say for family members or your SMSF then Self Wealth only permits one named account per email address, so no other accounts can be opened under the same email address. Only option is to open multiple accounts in the same name which can make if difficult at tax time, or have multiple email addresses - not worth the complication.

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kate.and.charlotte.are.g
kate.and.charlotte.are.g
  • 3 reviews
  • 2 likes

Great fees poor app/website

published

Chose to use sealthwealth due to lower fees and having your own CHESS no. However all I do is go back and forth to superhero to look at shares. The app/website is not user friendly and very confusing - I had to access the help centre to figure out how to transfer money to my account. Please make your app more user friendly, in the mean time I think ill stick with superhero.

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Paolo B
Paolo BSouth East Queensland, QLD
  • 10 reviews
  • 7 likes

Appalling Customer Service

published

Nice website and app however customer service is online only with a very slow response. I do not recommend if you invest lots of money and need quick assistance. Also big drama in changing my bank account detail so avoid

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SelfWealth
MarketingSelfWealthSend a private message

Hi Paolo, sorry to hear this was your experience with us, this is not our normal standards and we’re always looking to improve. If you would like the chat further, please email marketing@selfwealth.com.au

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Alex
Alex
  • 4 reviews
  • 1 like
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Cheap but you get what you pay for

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Cheap brokerage but disappointing experience so far

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neil and kaye j.
neil and kaye j.
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Jonathan B.
Jonathan B.Sydney, NSW
  • Verified

Opening an account took 7 weeks and escalating through dispute resolution

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SSchizzle
SSchizzleSydney, NSW
  • 14 reviews
  • 3 likes

Too many limitations

published

I noticed there is too much of a delay between ASX open time and actual trade in this platform. Also, after you sell a stock they hold the money for 72 hours before you can transfer to your account. Even after waiting for 3 days and your money is released, it takes longer for that money to be sent to the nominated account due to transaction delays. But when you deposit money it is almost instantaneous. Valuable trading features like trailing stop loss are also absent.

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SelfWealth
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Love the idea and the platform but dreadfully slow to respond to a query

published

I love the idea and the SelfWealth platform but the team are dreadfully slow to respond to a query. I've been waiting for weeks now. Hopefully things will improve soon.

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Robert
RobertPerth, WA

Customer Support Non Existent

published

The actual interface and product looks pretty good. However I have put in an application for my trust 2 weeks ago and have heard nothing regarding the status or any updates. Have tried to contact them 2 times via email (only method available, speaking to someone is not possible) and have received no reply at all. The application says it takes about 3 business days upon providing documents (trust deeds etc) and it has well and truly passed this.....not sure what is going on so I guess it's just wait and see if it goes though. Understand they are busy but it is pretty frustrating not being able to speak to someone and receiving no replies to emails.

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James M.
James M.South East Queensland, QLD

good platform but crap customer service

published

Cant speak to them in person
didnt reply to an email
took 3 hrs to get a reply on the live chat . Then it was a challange to get such an easy answer from it . seemed the person didnt really know what they were doing

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SelfWealth
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James M.
James M.

Glad you agree it's crap customer service .
People take note. No phone and take a week to reply to emails

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Nicholas
NicholasMetropolitan Adelaide, SA

Poor customer service

published

Applied for a trust account nearly 3 weeks ago, can't get an accurate answer on when the account is live, all paperwork has been received. No reply to chat online via the website or email

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SelfWealth
MarketingSelfWealthSend a private message
Nicholas
Nicholas

Hi Jarrod, thanks for your prompt reply, your team made contact yesterday and things are nearly finished now, cheers again

SelfWealth
MarketingSelfWealthSend a private message
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Masala
MasalaGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Slooooww support - Don't even try to join

published

I thought it might be an isolated case when it took more than 2 weeks to activate my account. Turns out this is actually the norm if not their best response times... Even with the account still not activated, the trial premium counts down... Cheeky?!
Now, submitted the request to open a US trading account and again as of now already waiting for more than a week. No hope for a reply earlier than one or two weeks' time.
If you are considering joining, forget it. The app is great but they are clearly under-staffed.

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SelfWealth
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Artem F.
Artem F.Launceston, TAS

Good platform but nonexistent support. Rubbish overall!

published

Good platform but nonexistent support. Rubbish overall!
The best reply time takes 2 weeks. Very slow. If support is needed for anything they are useless, don't know or very slow.

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Questions & Answers

pedropitz
pedropitzasked

Will tonite upgrade of your platform include the glitches I have been complaining about for a while or you would just ignore them as you have been doing for the past 2 months?

1 answer
kate
kate

i was able to get back my losses with the help of Rec ov er yfu n ds.n et" they helped recovered everything i lost i am verry happy i reclaimed my stolen investment

Darrell B.
Darrell B.asked

Why do the tell you you initial stock purchase can be no less than $500 and when you wish to purchase smaller amounts in other stocks they block your purchase and when you finally get someone they tell you that each new stock requires a minimum of $500 this is an AXS stipulation i find this hard to believe when there are other brokers who deal in small sum purchase.

1 answer
Wayne H
Wayne H
pnkamat2005
pnkamat2005asked

What are your broker to broker share transfer fees for moving the account OUT to other broker?

1 answer
Muhamed
Muhamed

Unfortunately, I don’t have the answer to that but you can chat to one of their team members directly through their website. I hope that helps.

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