Selfwealth

Whilst the fees are low and the platform reasonable to use their customer service is terrible! As I am trading through a Trust it took 3 months for them to set up my account. Also when I wanted to update my postal address it they changed it to the same address rather than the new address, despite there being no errors in the form. I didn't realise they hadn't actioned correctly until later which resulted in correspondence going missing and additional fees reissuing dividends.

After spending months researching all the different platforms I decided on SelfWealth. 6 months in I realise I've made a mistake. What you save in brokerage fees you loose in inadequate information, glitchy website and app and hopeless customer support.
There are lots of bells and whistles on SelfWealth. They make a big deal about the "community" and how you can follow what other investors are doing. This sounds much better than it is. The novelty wears off quickly and though it can be interesting to know how many people and what sort of inves...

The platform is OK if you only want one share trade account. If you want more than one account, say for family members or your SMSF then Self Wealth only permits one named account per email address, so no other accounts can be opened under the same email address. Only option is to open multiple accounts in the same name which can make if difficult at tax time, or have multiple email addresses - not worth the complication.

Chose to use sealthwealth due to lower fees and having your own CHESS no. However all I do is go back and forth to superhero to look at shares. The app/website is not user friendly and very confusing - I had to access the help centre to figure out how to transfer money to my account. Please make your app more user friendly, in the mean time I think ill stick with superhero.

Nice website and app however customer service is online only with a very slow response. I do not recommend if you invest lots of money and need quick assistance. Also big drama in changing my bank account detail so avoid

Whilst they are cheap and I have appreciated that but there are a few prospective issues that people should be comfortable with.
* Customer service is limited and generic, I have tried to reach out a few times with a response of either do not reach out via this medium (even though they monitor and reply to comments in it) or they send through a copy-paste response (I assume to get through as many complaints as possible).
* For a new platform, it feels pretty dated, this opinion is subjective but having used a few others I would say this is one ...

$9.50 fixed price trades are the reason I changed from Commsec to SelfWealth. I had 32 different holdings to transfer and was led to believe from the SW website that I could transfer all of them under the existing HIN. Sounds simple right? Wrong. I was informed by SW that they had already allocated a new HIN to my account so I would have to transfer each holding ( 32 of them ) individually. Changing the HIN also meant that my portfolios disappeared from the various registers (Automic/Boardroom/Computershare/Link ). The response from Boardroom ...

Support crew can be unresponsive for days to weeks. When they do respond, instead of answering the question they simply directed me back to their help page on the website which did not have what I was looking for. Their support gave me incorrect instructions on how to open my account on the first instance which lead to delays as I had to correct and resubmit paperwork.

I found the support to be more helpful through the online chat.

At every stage of the process, if they said the next stage would take 48 hours, or 3-5 days, it would inevitably...

I noticed there is too much of a delay between ASX open time and actual trade in this platform. Also, after you sell a stock they hold the money for 72 hours before you can transfer to your account. Even after waiting for 3 days and your money is released, it takes longer for that money to be sent to the nominated account due to transaction delays. But when you deposit money it is almost instantaneous. Valuable trading features like trailing stop loss are also absent.

I love the idea and the SelfWealth platform but the team are dreadfully slow to respond to a query. I've been waiting for weeks now. Hopefully things will improve soon.

The actual interface and product looks pretty good. However I have put in an application for my trust 2 weeks ago and have heard nothing regarding the status or any updates. Have tried to contact them 2 times via email (only method available, speaking to someone is not possible) and have received no reply at all. The application says it takes about 3 business days upon providing documents (trust deeds etc) and it has well and truly passed this.....not sure what is going on so I guess it's just wait and see if it goes though. Understand they are busy but it is pretty frustrating not being able to speak to someone and receiving no replies to emails.

Cant speak to them in person
didnt reply to an email
took 3 hrs to get a reply on the live chat . Then it was a challange to get such an easy answer from it . seemed the person didnt really know what they were doing

Applied for a trust account nearly 3 weeks ago, can't get an accurate answer on when the account is live, all paperwork has been received. No reply to chat online via the website or email

I thought it might be an isolated case when it took more than 2 weeks to activate my account. Turns out this is actually the norm if not their best response times... Even with the account still not activated, the trial premium counts down... Cheeky?!
Now, submitted the request to open a US trading account and again as of now already waiting for more than a week. No hope for a reply earlier than one or two weeks' time.
If you are considering joining, forget it. The app is great but they are clearly under-staffed.

Good platform but nonexistent support. Rubbish overall!
The best reply time takes 2 weeks. Very slow. If support is needed for anything they are useless, don't know or very slow.