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Appalling Customer Service
Nice website and app however customer service is online only with a very slow response. I do not recommend if you invest lots of money and need quick assistance. Also big drama in changing my bank account detail so avoid
Easy trading with low Fees- Highly recommend
I've been using Selfwealth for almost 18 months now and never had any issues.
It's gotten heaps better with live pricing, same day & instant deposits. Transactions are executed in real time.
Couple of things could be better:
I'd like for the questions for buying/selling stocks be asked post trade, I want to execute sales/buys without delay- be much more likely to answer then.
There is no 'sell all' button in the trade setting and one needs to type in # of shares to sell.
Portfolio balance still lags 20 minutes albeit live pricing- why?
Smooth east to use
I've been using SelfWealth for 4 months now and it's been nothing a but a positive experience. On the few occasions I've had to get support and it was dealt with professionally within 2 days.
After researching trading platforms, I chose SelfWealth because of the low fees and ease of use. I am completely satisfied with Self Wealth so far. Transfers are fast, the app works really well and the tools are very useful.
Taking on the banks but not as secure as the banks...
To take on the banks it should be just as secure as the banks imho. With my bank account it sends me an sms code to verify its me that's made any changes to my account such as changing the password or my address details. SelfWealth doesn't do that... if you leave your pc logged in to your trading account whilst you go to the toilet anyone in your house/office/library with physical access to your pc can just change the nominated bank acc, contact email and acc password then withdraw all your funds to their own bank account... Please fix this security flaw asap!
Bad support & poor non-transparent Fx - will move elsewhere for US stock
I'd say OK for ASX, but terrible for US (Fx rates).
I was looking for single platform for both ASX & US, but now decided to move out for US market.
It appeared the amount I lost due to Fx conversion is much higher than trade cost one can save. They deducted more than 0.6 bps spread even before I started any trade for US and then support folks kept repeatedly sending copy paste links of pages from somewhere without even bothering to look at specific transaction. I guess this is how Low-cost companies work - so no complain. Just 'buyer be aware'! Don't expect support to explain any transaction details, even if it appears dodgy.
Trade Away at a reasonable price
I have been using SelfWealth for over a month now and have found no issues in that time. The cost is a reasonable as Australian shares get and the service appears to be fine at this stage. I have had no issues, so no need to contact anyone from the company. I moved from another stockbroker when I realised they were a custodian of my shares, meaning the shares were in their name but held on my behalf.
I changed to SelfWealth to make sure the shares I own are in my name. The only downside is a plethora of snail mail from each company I purchase...stocks in. Not a big deal, and at least I have the paperwork to prove my ownership. All in all I'm super happy with the service and the cost so far, the website and app work well and are quite intuitive, although I am good with IT in general, even so, I think most people could navigate without issues.
Easy to use and getting better and better 10/10
I’ve used multiple websites for shares. SelfWealth is very well put together (especially the app), easy to use and with the flat fee for all transactions it gets my vote.
Easy to use
Tha platform is easy to use with lots of information, the reviews are a good tool in deciding on wether to buy or hold, very good platform to use with
Good and getting better
I like the fixed fee rate of less than $10 per trade. Recent improvements include faster transfers for funds both in and out. The platform is clear and easy to use.
Good price and good service
I got onto SelfWealth for the low rates. In addition the service has been good and they are responsive to questions. Some minor hassles with transfers but overall very good.
Good tool for share trading
The app is user-friendly and easy to understand. I like its flat rate for all tradings and its portfolio comparison to the current market. It’s easy to contact the support team and they are helpful. The app’s share price sometimes may not be real-time though.
Good trading platform.
The platform lays relevant information out succinctly. Features include reasonable low trading rates, trading in US entities and the recently introduced instant inward and outward transfer of funds. App could be improved.
Easy to navigate and very complete application
The screen is self explanatory and easy to understand what it is for. At the same time, it provides lots of tools to support decision making. I am enjoying it and feeling very confident when making my decisions. The best is the one single fee just for trading (buying and selling), so I have the confidence that I can use any of the tools without hidden or additional costs. I can even leave empty the account and there is no management fees, analyse the market and follow up shares before I put my money in.
Good price and service, would like more advanced services
Very happy with the broking service. The instant fund transfer implemented recently is a great improvement. Dividend payments should also be included in instant transfer, or at least on the day of payment. Would also be fantastic to have conditional trading, and trading of options and warrants.
Questions & Answers
What are your broker to broker share transfer fees for moving the account OUT to other broker?
Unfortunately, I don’t have the answer to that but you can chat to one of their team members directly through their website. I hope that helps.
Can I buy the exchange-traded Government Bond here?
Do you now have live pricing?
Yes Mick they now have live pricing and instant transfers.
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