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SelfWealth
3.9 from 534 reviews · View Statistics
See the Best Forex & Share Trading Platforms in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    3.4 (118)
  • Rates and Fees
    4.2 (42)
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Limited Application

published

The platform is OK if you only want one share trade account. If you want more than one account, say for family members or your SMSF then Self Wealth only permits one named account per email address, so no other accounts can be opened under the same email address. Only option is to open multiple accounts in the same name which can make if difficult at tax time, or have multiple email addresses - not worth the complication.

Incentivised Review No
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pedropitz
pedropitzSydney, NSW
  • 3 reviews
  • 5 likes

Just look for your long period of success regarding SP@ present chart.

published

Been with them for more than 24 mths after [Name Removed] listing.
[Name Removed] left.
New management is stuffing it Big Time. Hence the SP and financials. Not suitable for trading in penny stocks in speculative stocks. They enforce a 50% margin on stocks which may raise 60-120%/day.
Excusing themselves by ASX rule. Even if the market depth is up to 200-300% and SFL pulls your stock off the market even if your time of expiry is in 2 mths times.
So you have to sit on the computer 10.00-16.00 hrs to monitor the inability of the platform and the management.
No way to sort it with a live chat when the "trainee " personnel is employed.
"Seniors" will answer your query after a 2days delay !!!
Wanna this kind of service ??
Then subscribe.

Transparency
1/5
Incentivised Review No
SelfWealth
Jarrod P.SelfWealth
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Unhappy
Unhappy
  • 6 reviews
  • 2 likes

Great until you go to sell

published

Tried to sell at a peak moment with plenty of buyers and my order wasn't being put to market so lost quite a bit and didn't sell. Very concerned now as this should have been a very easy sell.

Transparency
3/5
Rates and Fees
4/5
Incentivised Review No
SelfWealth
Jarrod P.SelfWealth
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Great fees poor app/website

published

Chose to use sealthwealth due to lower fees and having your own CHESS no. However all I do is go back and forth to superhero to look at shares. The app/website is not user friendly and very confusing - I had to access the help centre to figure out how to transfer money to my account. Please make your app more user friendly, in the mean time I think ill stick with superhero.

Transparency
3/5
Rates and Fees
4/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
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Bec
BecSouth East Queensland, QLD
  • 3 reviews

Good Platform

published

I am new to investing and SelfWealth has been very easy to use. It is great that you can access US trading as well. The website/mobile site has good functionality and as a new investor it is nice to see what others have in their portfolios for inspiration. I also have liked the free brokerage on ETFs and I hope this promotion continues or other promotions follow.
What I do not like is the functionality of the app, it is clunky and hard to use and does not offer the same experience as the mobile site.
I also think it takes a little too long to transfer in funds sometimes but it could just be because I am a little impatient and I do not have any other brokerage platforms to compare this it, it is only my opinion.

Transparency
5/5
Rates and Fees
4/5
Incentivised Review No
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No customer support.

published

Need to update bank account, but no way to do it online. Waiting a week for customer support to contact me. It's a great app, which I've been recommending to friends. But this is extremely disappointing.

Incentivised Review No
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Advait K.
Advait K.Greater Melbourne (Inner), VIC

Best platform.. Almost there!

published

This is one of the best Chess sponsored platforms ever used. Loved all the widgets and access to information for fundamental analysis. Thanks for letting us buy ETFs for free without brokerage although Temporary.

Although there are a few gaps which I would like to address:
1. Cannot set stoploss while buying ASX shares but can set while buying US shares.
2. Cannot select date to order US positions, limited to "day only" transaction.
3. Would really love to see crypto very soon.

Transparency
5/5
Rates and Fees
3/5
Incentivised Review No
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Ashlee H.
Ashlee H.Mid North Coast, NSW

Bad software

published

App doesn't work, it accepts my sign in but shows nothing else other that the profit/loss for the day. Now the website wont go past a pop-up with no way to 'ok' or exit. Cant access my account to cash out of my stocks.

Incentivised Review No
SelfWealth
Jarrod P.SelfWealth

Hi Ashlee, so sorry to hear this. We did hear this from another customer who was having the same issue. It should be fixed now. Please email us at marketing@selfwealth.com.au if you need any help.

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Ridiculous

published

Sold out of a position, 1x trade only, for x amount. Waited 2 days for clearance only to find 2/3 cleared. Sent email, no reply. The most uncontactable trading platform. Period.

Transparency
1/5
Rates and Fees
3/5
Incentivised Review No
SelfWealth
Jarrod P.SelfWealth

Hi Anthony, we are sorry to hear this. Please get in contact with us at marketing@selfwealth.com.au if you still need help.

Similar opinion? Write a review on ProductReview.com.au!
Forex & Share Trading Platforms

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Aussiebloke34
Aussiebloke34Perth, WA
  • 50 reviews
  • 63 likes

Support never gets back to you

published
Incentivised Review No
SelfWealth
Jarrod P.SelfWealth

Oh no! We are sorry to hear this was your experience - for you and your roommate. This is not our normal standard. Please get in contact with us if you would like to chat further or still need any help marketing@selfwealth.com.au

Aussiebloke34
Aussiebloke34

Okay I've finally received a reply around when I left this review, I answer straight away, the issue is I've received one reply back and it took another week to even get that and it didn't solve the problem. So the original review is still correct.

SelfWealth
Jarrod P.SelfWealth

Thanks for the update. If you want to send us your name and email address to the marketing email above we can look into this for you.

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Paolo B
Paolo BSouth East Queensland, QLD
  • 9 reviews
  • 4 likes

Appalling Customer Service

published

Nice website and app however customer service is online only with a very slow response. I do not recommend if you invest lots of money and need quick assistance. Also big drama in changing my bank account detail so avoid

Transparency
5/5
Rates and Fees
5/5
Incentivised Review No
SelfWealth
Jarrod P.SelfWealth

Hi Paolo, sorry to hear this was your experience with us, this is not our normal standards and we’re always looking to improve. If you would like the chat further, please email marketing@selfwealth.com.au

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Edwin D.
Edwin D.Illawarra, NSW

Found my account closed without notice - told to reapply

published

What a joke! I had my account that I set up a year ago, closed without notice, then told to re-apply when I enquired as to why the account was closed. Nothing else was said, as to why closed.
Service - non-existent.
Cheaper/better services out there. Just check the stock price and see where SelfWealth is going. It's an appropriatte reflection of the business.

Transparency
3/5
Rates and Fees
3/5
Incentivised Review No
SelfWealth
Jarrod P.SelfWealth
Similar opinion? Write a review on ProductReview.com.au!
Forex & Share Trading Platforms

Find out how SelfWealth compares to other Forex & Share Trading Platforms

Know better, choose better.

Compare all
Josh
JoshNorth Queensland, QLD
  • 4 reviews
  • 2 likes

Taking on the banks but not as secure as the banks...

published

To take on the banks it should be just as secure as the banks imho. With my bank account it sends me an sms code to verify its me that's made any changes to my account such as changing the password or my address details. SelfWealth doesn't do that... if you leave your pc logged in to your trading account whilst you go to the toilet anyone in your house/office/library with physical access to your pc can just change the nominated bank acc, contact email and acc password then withdraw all your funds to their own bank account... Please fix this security flaw asap!

Transparency
4/5
Rates and Fees
5/5
Incentivised Review No
SelfWealth
Jarrod P.SelfWealth
Similar opinion? Write a review on ProductReview.com.au!

Good and getting better

published

I like the fixed fee rate of less than $10 per trade. Recent improvements include faster transfers for funds both in and out. The platform is clear and easy to use.

Transparency
4/5
Rates and Fees
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Flint Family A.
Flint Family A.Sydney, NSW

Good price and good service

published

I got onto SelfWealth for the low rates. In addition the service has been good and they are responsive to questions. Some minor hassles with transfers but overall very good.

Transparency
4/5
Rates and Fees
4/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 9

Questions & Answers

pedropitz
pedropitzasked

Will tonite upgrade of your platform include the glitches I have been complaining about for a while or you would just ignore them as you have been doing for the past 2 months?

No answers
Darrell B.
Darrell B.asked

Why do the tell you you initial stock purchase can be no less than $500 and when you wish to purchase smaller amounts in other stocks they block your purchase and when you finally get someone they tell you that each new stock requires a minimum of $500 this is an AXS stipulation i find this hard to believe when there are other brokers who deal in small sum purchase.

No answers
pnkamat2005
pnkamat2005asked

What are your broker to broker share transfer fees for moving the account OUT to other broker?

1 answer
Muhamed
Muhamed

Unfortunately, I don’t have the answer to that but you can chat to one of their team members directly through their website. I hope that helps.

See all SelfWealth questions

Get an answer from our members and SelfWealth representatives

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