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Reviews

(854)
(119)
(17)
(3)
(8)
  • Value for Money
    4.8 (744)
  • Transparency
    4.7 (688)
  • Customer Service
    4.8 (719)

Reviewer Photos & Videos


Tyrone

TyroneGreater Melbourne (Metropolitan), VIC

An Insurance Company That Genuinely Addresses The Needs of Seniors.

published

Pay as You Drive is such an attractive option for Seniors like me who do not cover a huge mileage during the year, and in reflecting this, the cost of the premium so much more competitive than the premium my current Insurer was going to charge me. Customer Service was excellent, and I do hope this impressive start continues for the duration of time with Australian Seniors.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelVolkswagen Golf 7 (Hatchback)
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Christina

ChristinaSouth East Queensland, QLD

Amazing service

published

Excellent value compared to other quotes for the same product.
Service staff extremely helpful and phoned me back exactly when they said they would.
All information sent to me was clear and consider which takes out any element of misunderstanding.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Corolla
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Sandy W

Sandy WSydney, NSW

  • 2 reviews

GREAT DEAL

published

Monthly insurance payment was well below our current policy. So we took Seniors Car Insurance................
I Would recommend it to anyone over 50 and looking to save for their car insurance.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan Pulsar
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Peter

PeterIllawarra, NSW

GOOD4

published

I joined Seniors Insurance for the first time last year. I am a pensioner and check the various websites each year for the best deal. When receiving my renewal notice sent to my email address it was approx. one hundred dollars dearer than last year. I renewed my policy via the Seniors Insurance website and saved approx. $80

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateMarch 2019
Claim ApprovedYes
Car ModelMazda 6
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Peter,
Thank you for taking the time to write this review, we really appreciate your ongoing loyalty.
Kind regards,
Alisa


Julie

JulieSouth East Queensland, QLD

Easy communication

published

Just signed up after looking at reviews happy with price n service well done Australian seniors. Feel policy gives me what I require at a very competitive rate well done again

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

John Ferranda

John Ferranda

  • 2 reviews

Best car insurance offer - excellent

published

The best value for money car insurance today that I could find online. Your 30 words minimum texted review is biased as I have expressed exactly my position in only 13 words. You should remove that limitations.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Wrusty

WrustySydney, NSW

Buyers Beware: Quote increased by 35% due to accident history

published
Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyora Camry ASV50R / AVV50R Atara R
See all answers
3 comments
Australian Seniors
Customer RelationsAustralian Seniors
Wrusty
Wrusty

As i mentioned in my review, your company has already reviewed and commented on this quote. They decided not to change the quote value

Australian Seniors
Customer RelationsAustralian Seniors

Carl

CarlFar North Queensland, QLD

A good rate compared at current value of vehicle.

published

Easy to set up - very clear options - fast feed of information.
Suggest advise to users who want to "Edit" their entries. Not everyone will know to simply use the " Go Back" button.

Transparency
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Corolla
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Very satisfied

published

Irene was extremely helpful and knowledgeable, a pleasure to deal with,made the policy easy to understand and saved us some money. Great value,especially the pay as you drive option. Thanks

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Garry D

Garry DPerth, WA

  • 2 reviews

Great service great savings.

published

Lynn explained the policy very well, we have been in touch several times this last month, but each time she was happy to make sure that I understood the policy as it had some major changes to policies I've had with other Insurers. Today when we went through the details again, Lynn saved us another $60 odd dollars. Fantastic.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Garry,
I'm so glad to hear of your wonderful experience speaking with Lynn and that she was able to set up your policy to be suitable for your needs. Thank you for taking the time to share this lovely review with us.
Kind regards,
Alisa


Sukura

SukuraNorthern Region, NSW

  • 2 reviews

Great service

published

Just started policy so time will tell. Customer service on phone was great, David explained the difference between the two policies that were available for comprehensive insurance and that reduced the cost

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Mondeo MC
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Very good Thanks

published

Thank you David for your patience and explanations of policy which I have subsequently purchase, (commencing on Feb 13th) and follow up as promised. I was happily impressed with your service Seniors Insurance.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelVolkswagen Tiguan 5N 118TSI
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Good value

published

Yes new policy thanks for your help over the phone
Easy to set up so far so good
Thanks have a great day
And a great great week
Cheers from your new policy holder

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Roslyn,
I'm glad to hear your experience was met with ease and that our team member was able to help you organise your cover for you.
Kind regards,
Alisa


Michael

MichaelHunter Region, NSW

Questionable

published

The Policy is good value and assistance was great. Please review the fact that to renew the policy is about $100 more than purchasing a new policy on line. It is questionable if this is fair trading to the older customers who may unaware of the savings made. Before contacting the department of Fair Trading a written answer would be helpful.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
2 comments
Australian Seniors
Customer RelationsAustralian Seniors
Michael
Michael

Thank you for the prompt reply. I have already applied for a new policy and cancelled my older one and received the discount. This was quite acceptable to the sales representative.

Daryl

DarylCentral West, NSW

Great money saving

published

Not happy with the price my long term previous insurer had quoted for my latest renewal, I looked around at several insurers. I found Seniors Australia the cheapest whilst still offering exactly the same conditions as my previous insurer. In fact, I was thrilled to find they were $300 cheaper! The online quoting process was simple too. Very happy!

Transparency
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Camry ASV70R / GSV70R Ascent
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Excellent Service

published

After reviewing several insurance sites Seniors Australia is now my preferred insurer. Easy to setup online. With similar conditions etc. to my previous long time insurer I saved over $150. Every dollar saved these days is a bonus!

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda 3 BM
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi John,
Thank you for your lovely review. I'm glad to hear you were able to easily set up your policy using our online portal and found affordable cover that is suitable for your needs.
Kind regards,
Alisa


Dannii.B

Dannii.B

  • 5 reviews

Money saver

published

I received my renewal with another company and I wasn’t happy with the quote so I looked at seniors Insurance and was very happy to find they were $300 cheaper and they cover everything I need so I’m very glad I took out the policy with them.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Colorado
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Yvonne

Yvonne

  • 2 reviews

Excellent service, thank you Dannie

published

Policy cover was good, ease of selection of quote was excellent. I have been with your company before. Interested I seem to change every year to another sister company, when higher rates are quoted.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMercedes-Benz C-Class C204 Coupe
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Yvonne,
Thank you for sharing your experience with us. I'm delighted to hear of the ease Dannie was able to assist you when discussing the quote and policy cover.
Kind regards,
Alisa


Graham

GrahamGreater Melbourne (Outer), VIC

thank you seniors insurance

published

i found my policy with seniors a good $300 better off. i should have done this three years ago . but now i will look into home and contents insurance and other.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelHolden Commodore VF (Wagon)
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Graham,
Welcome to Australian Seniors. Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear that we can provide you with an affordable option.
Kind regards,
Alisa


George

GeorgeGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent Customer Service

published

I have been insured with Seniors Insurance for 2 years with my 3rd renewal due. As a result of hail damage I lodged a claim on 22 January - no trouble getting through on phone lines. Jericho handled my enquiry with great professionalism. On 3 February I contacted claims and was put through to Adrianne - both my initial point of contact and Adrianne were cheerful and professional. Claim sorted in record time, even though they have HUGE volume of claims. I was then transferred to Sales to arrange 3rd party insurance and spoke to Michelle - again very professional. CONGRATULATIONS ALL ROUND!!! (I have experience in high pressure call centre work and know professionalism when I see it.)

Transparency
Customer Service
Value for Money
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Car Model2003 Nissan Pulsar Q
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Page 2 of 51

See all Seniors Car Insurance reviews

Questions & Answers

Sharyn

Sharynasked

What age do you have to be to get insurance from seniors car insurance

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Sharyn,
Thank you for reaching out. The minimum age is 17 years of age with a valid license to drive in Australia.
If you would like more information feel free to contact us on 1300 090 621 or visit our website https://www.seniors.com.au/car-insurance
Kind regards,
Alisa


yoshi

yoshiasked

is this for only senior?

2 answers
Tyrone
Tyrone

I am not sure. You will need to check with them.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Yoshi,
To help us offer affordable, fair car insurance premiums for the majority of people, we do have age restrictions on our policies. Generally, we insure drivers up to 99 years of age. However, certain vehicles have higher age minimums. If you would like to speak with one of our team members, please reply to my private message with your name and contact details.
Kind regards,
Alisa


Robin

Robinasked

can i get a quote online?

2 answers
Gregory
Gregory

Seniors Car Insurance offers a "Quote on Line" service and their on line format is very easy to navigate.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Robin,
Thank you for reaching out to us with your query. You can obtain a quote via our website: https://www.seniors.com.au/car-insurance. If you have any questions, please do not hesitate to contact us on 13 13 43.
Kind regards,
Jessica


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