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Seniors Comprehensive Car Insurance

Seniors Comprehensive Car Insurance

4.8 from 971 reviews

Reviews

(834)
(115)
(19)
(3)
(5)
  • Value for Money
    4.8 (730)
  • Transparency
    4.7 (674)
  • Customer Service
    4.8 (704)


Joanie

JoanieVictoria

  • 2 reviews

Good value and good service, thank you :-)

published

I was provided with a quote which was very competitive with my existing insurance, and suited my needs. Service was very straightforward, punctual and polite. Excellent value, and excellent customer service :-)

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda CX-3 DK Maxx
See all answers

Anon

AnonSydney Surrounds, NSW

  • 2 reviews

Terrible trouble logging into my account

published

I think the policy WAS good value and I tried to register my account and have NOT had any luck at all. I filled out the boxes and it told me they already had an account in that name and to click on a link which I did and it still told me it wasn't available so I gave up the fight.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
2 comments
Anon
Anon

I have no issue with the policy that I thought was GREAT but could not register or log into an account because it wouldn't accept my login details.

Australian Seniors
Customer RelationsAustralian Seniors
David

David

  • 2 reviews

Change of dates was necessary

published

Policy is good value It is replacing a policy on which I had unsuitable dates. Staff were polite and efficient. It would have been difficult for me to change the dates online

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi David,
I'm glad to hear you have found value in your policy and that our helpful staff were able to assist in changing the information required. Thank you for taking the time to share your review, we really appreciate it.
Kind regards,
Alisa

Rosemunde

RosemundeSouth East Queensland, QLD

First time for us to insure with Seniors. Very impressed with assistance

published

I am so impressed with the young lady by the name of Georgia whom I dealt with today. I must say she was knowledgeable and new her product. She was fantastic and the best part was she sounded happy in her job and willing to help
Thank you Georgia

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car Model2006-2014 Subaru Tribeca
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Janet R.

Janet R.Darling Downs, QLD

Very good

published

Was very easy to set up thank you feeling very safe and secure good to know I'm covered for what I want thank you I will recommend to other family

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Janet,
I'm glad to hear we are able to provide you with cover suitable to your needs and also with peace of mind. Thank you for taking the time to share your recommendation, we really appreciate it.
Kind regards,
Alisa


Tweet

TweetCentral Highlands and Goldfields, VIC

  • 3 reviews

easy conversion

published

I have been with a few different insurance companies over the last 35 years and have found Seniors the easiest to deal with.Their Policies are cheaper than all competitors I quoted with.
They offer the sma edeals and are much cheaper.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive and Third Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda 3
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Desmond

DesmondGreater Melbourne (Outer), VIC

Great Value

published

I am very happy with the policy, it was so easy to access, I have just retired and needed a realistic, honest, company to continue my insurance cover. Will look into changing all my policy’s with Australian Seniors. DW

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Desmond,
Welcome to Australian Seniors! I am delighted to hear we are able to provide you with cover and that you have found value in your policy. Thank you for taking the time to share this with us.
Kind regards,
Alisa


Steven

StevenSydney, NSW

  • Verified customer

Car policy

published

The service people were attentive and knowledgeable on the product. They provided options and additional discounts for multi policies held. The price quoted was the best that I had found when searching the other suppliers on the net.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Escape ZG
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Steven,
Thank you for taking the time to share such a lovely review. It's great to hear our team member was able to provide you all the information necessary to find an affordable cover that is suited to your needs.
Kind regards,
Alisa

Bill Burdett

Bill BurdettCentral West, NSW

Very professional!

published

Phone contact was very good. Your people knew the product and provided guidance with patience. I was confident that switching my insurance to Australian Seniors would be the right decision at this time.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Kuga TE
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
John

JohnSouth East Queensland, QLD

Flexible "Pay As You Drive" Option and Great Customer Service

published

Setting up of new account made easy by a professional Customer Service team. They were quick to respond and helpful enough to provide us all possible options to cater our preference and needs.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelKia Cerato
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi John,
It's a pleasure to hear we are able to offer you a flexible cover that suits your needs and that our helpful team members were able to provide you all the information necessary to make this decision with ease.
Kind regards,
Alisa


Excellent. Hope I have the same opinion when I make a claim.

published

It was an economic decision as it was substantially cheaper for the same cover. I had been with the same insurer for over 50 years so I hope to show you the same loyalty.

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Alan,
Thank you for your lovely review. I'm glad to hear we could provide you with an affordable cover that is suitable to your needs. I appreciate you taking the time to share this with us.
Kind regards,
Alisa


Chi Keung

Chi KeungSydney, NSW

options are available

published

Quote is easy to read and understand for editing as well. Policy is good value too. Follow up call is polite and passionate to serve potential customer. But totally disagree for direct debt to credit card when renewal in next year.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Peter

PeterSouth East Queensland, QLD

Great Value

published

Our Comprehensive policy was priced accordingly for our needs and expectations. The customer service team were very quick off the mark to follow up by phone once I had filled in their online questionnaire.
They thoroughly ran through the process again and answered all of my questions to my satisfaction.
This is the third vehicle policy I have had with Australian Seniors.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Paul brown

Paul brown

  • 2 reviews

Good value

published

Was trying to pay for policy when you rang causing me to loose policy. Maybe wait untill customer is finished before ringing to ask them guestions thanks for now. PB

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Peter O.

Peter O.Sydney, NSW

mu-x insurance

published

Good cover good cost helpful advisor. Easy web site quoting process. Best costing by far versus the other major companies. Must have been easy as consultant led wife thru (her car) completing process whilst she's cooking tea lol

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelIsuzu MU-X
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
kerry

kerryVictoria, Australia

  • 3 reviews

Easy to navigate online perfact

published

Easy to understand extras offered. Policy inclusions were precise exactly the cover we need at an affordable price. Would recommend to others!
Great value for older drivers, about to review all our insurances with Seniors Insurance.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Grainger

GraingerWide Bay-Burnett, QLD

Great deals for car insurance

published

Great value car policy, was only doing one policy but because the customer service person was so nice and helpful, did two. Will consider for any further policies. Thank you.

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHyundai Tucson TL Active X
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Grainger,
It's wonderful to hear of the great customer service you received with one of our team members and that you have found value in your policy. Thank you for taking the time to share this with us.
Kind regards,
Alisa


chris l.

chris l.

  • 2 reviews

Easy to deal with

published

Policy is extremely cheap compared to majors, mainly because you can lock in a mileage limit and also because this company only insures people over 50. I have not made a claim yet (and hope not to) so I cannot comment on what they are like to deal with when it comes time to pay up.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Corolla
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Chris,
Thank you for taking the time to share your review. I'm delighted to hear we have been able to provide you with affordable cover that suits your needs.
Kind regards,
Alisa


Libby

LibbySouth East Queensland, QLD

  • 3 reviews

Great team, great quotes

published

I shopped around for quotes, not just for my car, but also for home and contents, and I always came back to Australian Seniors, their prices are very competitive and the staff are always very friendly and very helpful.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHyundai Elantra AD.2 (Sedan) Sport Premium
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Libby,
What a lovely review. It's a pleasure to hear we have been able to assist you in finding an affordable cover while providing friendly and helpful service. Thank you for taking the time to share this with us.
Kind regards,
Alisa


just have to have it

published

yes was good value and was handled very good
claim took around 3 weeks but had to keep checking on
around 7 years not quite sure how long to the years

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelHyundai i30
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

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See all Seniors Car Insurance reviews

Questions & Answers

dddbbb

dddbbbasked

Have any of you seniors Insurance buyers tried to use Digicall Assist roadside assistance that was included as an option in your policy? I just rang to see where my welcome pack is after including this in my car insurance. The Australian Insurance person said up to 45 days to get this. I am a 2 hour drive from Sydney and I am worried this will not be reliable.

No answers

Caliola

Caliolaasked

Can you tell me if you will cancel my existing insurer for me if I join yours ?

3 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Caliola,
Thank you for your question. If you join our company, you will still need to contact your previous insurer and cancel your policy yourself.
Kind regards,
Sharon

George A.
George A.

Can you give me a quote on car insurance

Australian Seniors
Customer RelationsAustralian Seniors

Hi George A,
Thank you for your enquiry. If you would like a quote on our car insurance, can you please reply to the private message I have sent with your contact details and I will arrange this for you. Alternatively, you can call 13 13 43 or visit our website https://www.seniors.com.au/ for a quote.
Kind regards,
Sharon


robert c

robert casked

recommended crash repairers in Adelaide

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robert C,
Thank you for your question. If you still need further assistance with a repairer, I will need to arrange for a team member to contact you. Can you please reply to the private message I have sent requesting additional information. Alternatively, please call 13 13 43 and speak with a lovely team member.
Kind regards,
Sharon


Get an answer from our members and Australian Seniors representatives

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