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Seniors Funeral Insurance
4.8 from 830 reviews · View Statistics
See the Best Funeral Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Australian Seniors

Reviews

  • Value for Money
    2.1 (10)
  • Transparency
    2.2 (9)
  • Customer Service
    2.4 (12)
  • Claim Resolution Time
    • 1-2 weeks (1)
    • 3+ months (1)
  • Claim ApprovedYes (0) · No (1)
Previous
Next
David
DavidMid North Coast, NSW

cancelled the policy,

published

I got into financial trouble, trying to cancel the policy, you took 4 mths and everyweek
Tryed to take money out of account,
Leaving me with $6.00 in fees Everytime
You tired..not happy

Value for Money
1/5
Transparency
1/5
David
David

You wouldn't believe it, seniors are still trying to get money out of my account even though cancelled since March..
Now have to cancel account to stop it. Plus the fees I keep been charged*#*#
Not happy

Australian Seniors
Customer RelationsAustralian Seniors
Paul
PaulGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Very slow claim process

published

Long winded funeral payout process. On top of grieving my father, the claim process is arduous. Aust Seniors did not accept a coroner's confirmation of death letter nor 2 letters from the funeral director. The coroner's office sent a interim death certificate 3 weeks after Dad's death which I have forwarded onto Aus Seniors. This time I hoping we can finally receive our claim. My father was paying 8 yrs for this funeral insurance and we are disappointed how long this claim has taken. Please note: Claims office is closed on Fridays too.

Transparency
2/5
Customer Service
1/5
Australian Seniors
Customer RelationsAustralian Seniors
Australian Seniors
Customer RelationsAustralian Seniors

Hi Paul,
I understand one of our team members has attempted to reach you, however, we were unable to get in touch. Is there a suitable time for our team to be in contact with you to discuss your experience further.
Kind Regards,
Scott

Still not happy with being overpriced when lm only on a disability support pension raising my grandson 13yrs10mths

published

Not good value at all sorry but l think your extremely expensive l took out POLICY after my son died from a rare cancer realization of how much a funeral cost DEVASTATED me being only on a disability support pension but l was told a price told l would receive will kit pricing was way higher and no will kit

Value for Money
1/5
Transparency
3/5
Australian Seniors
Customer RelationsAustralian Seniors
Heike
HeikePerth, WA
  • 8 reviews
  • 6 likes

The height of incompetence

published
Incentivised Review No
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors
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DougT
DougTMelbourne

Not happy with the costs.

published

Not good value for me as i am struggling to pay the ever increasing premium, i will never recommend a funeral insurance to anyone that i know as far as I'm concerned it is a total waste of money. Ny

Value for Money
1/5
Transparency
3/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Doug,
I am sorry to hear of your dissatisfaction in relation to your policy. If you would like to discuss your premiums with us further, I have sent you a private message to obtain further details.
Kind regards,
Jessica

Australian Seniors
Customer RelationsAustralian Seniors
DougT
DougT

Thank you for your prompt response to my concerns, the lady i spoke to was very friendly and helpful, but there wasn't very much she could do for me at this time with the type of policy i have.

Dale
DaleSouth East Queensland, QLD

When are you going to help your clients that need some help now from you

published

I have never received any bonuses, e vouchers, or anything to help me during this bad time when I am living under a much stricter budget n or have I received any other kind of support from you like other companies who sell funeral plans and have been doing for a long time. I have always paid my premiums on time without fail for many many years and I would have been appreciative if I got some kind of support from you like I have got from APIA, Pet insurance Australia, etc.

Incentivised Review No
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors

Hi Dale,
I am sorry to hear of your dissatisfaction and we would appreciate the opportunity to look into this further for you. I have sent you a private message to obtain further information.
Kind regards,
Jessica

Dale
Dale
Australian Seniors
Customer RelationsAustralian Seniors

Hi Dale,
Thank you for confirming your details. I have passed these onto our team to reach out to you to discuss your policy and situation further.
Kind regards,
Jessica

Deb.
Deb.Perth, WA
  • 2 reviews

Appalling customer service.

published
Value for Money
1/5
Transparency
1/5
Australian Seniors
Customer RelationsAustralian Seniors

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Kylie S.
Kylie S.Central Queensland, QLD

Making funeral claims easy for families is the biggest lie your ads imply

published
Value for Money
1/5
Transparency
1/5
Australian Seniors
Customer RelationsAustralian Seniors
Frances
FrancesSydney, NSW

Please cancel my policy as of 09/10/2019

published

So far I have not received any paperwork or email regarding my account. I was advised that this would be in my email within 24 hours. I did notice that you promptly took out my payment. If this is how you conduct your business please cancel my policy as of today October 9th 2019
Regards......Frances Finn

Customer Service
1/5
Incentivised Review No
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors

Hi Frances,
Thanks for getting in touch and we're disappointed to hear of this. I have sent you a private message to obtain further information so that we can investigate.
Kind regards,
Jessica

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  • Verified

Just won't listen or make anything easy.

published

al we wanted to do is change the po box number as I made a mistake while I was setting up with my mother.
your people refused to do this simple thing can though she said at the start I was to discuon her behalf.

Incentivised Review No
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors

Hi Allan,
I am sorry to hear about your experience. I would like the opportunity to look into this further for you and I have sent you a private message requesting some additional information.
Kind regards,
Jessica

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Maged
Maged
  • 2 reviews

It is ok

published

I am ok with this policy but I am not happy with the annual increase as long as there is no claim also if I cancel this policy without any claim I should have some entitle

Value for Money
3/5
Transparency
3/5
Australian Seniors
Customer RelationsAustralian Seniors

It's good

published

Policy was good value and easy to set up Zain was very helpful with my request. It didn't take long as I thought it would so I'm happy and the value for your money is worth it

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Akosita Veatokelau,
Welcome to Australian Seniors. We are thrilled to hear that through Zain’s helpful guidance you were able to set up this valuable protection with ease. Thank you for sharing your experience.
Kind regards,
Sharon.

Funeral Insurance

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Kathleen
Kathleen
  • 3 reviews

Suitable for my needs

published

The process was good, easy to understand, the staff were polite, friendly and respectful. The cost was good, not exceptional, better than other quotes. All in all a satisfactory process

Incentivised Review No
Australian Seniors
Customer RelationsAustralian Seniors

Hi Kathleen,
Thank you for taking the time to share your experience with us. I am pleased to hear of the great service that you have received and that we are able to provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Rory
RorySouth East Queensland, QLD

Terrible Customer Service and Untrustworthy Company!!

published
Value for Money
1/5
Transparency
1/5
Australian Seniors
Customer RelationsAustralian Seniors
Australian Seniors
Customer RelationsAustralian Seniors

Hi Rory,
I understand that our team spoke with your mother this morning and addressed her concerns.
Kind regards,
Tess

Rory
Rory
Lorraine
LorraineCentral Highlands and Goldfields, VIC

Good to have end of life cover so my kids don't have to pay my funeral

published

Yes reasonable value for end of life as long as costs don't rise to much. No I have never had a claim. Staff are always polite when phoned to give up dated details

Value for Money
4/5
Customer Service
5/5
Incentivised Review No
Australian Seniors
Customer RelationsAustralian Seniors
Page 1 of 2

Questions & Answers

JanetteA
JanetteAasked

My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back!

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica

JanetteA
JanetteAasked

My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back! Is this normal...should it really be this hard?

3 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica

Geema
Geema

That is disappointing to hear as I was assured my policy would be paid out to my daughter , the beneficiary on receipt of a death certificate and phone call.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Geema,
I am sorry to hear that you are feeling this way. Located on our website is important information and the steps to follow when making a Funeral Insurance claim and the documents/forms that would need to be completed. This can be viewed by visiting; https://www.seniors.com.au/funeral-insurance/make-a-claim
Kind regards,
Jessica

Bell Perth WA
Bell Perth WAasked

Do the fees increase annually? Are you able to get funds back if you cancel ?

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Bell,
Thank you for reaching out to us with your query. As part of our Australian Seniors Funeral Insurance policies, we promise that your premiums will reduce by 5% every five years you hold your policy. With our Top Cover, you have the choice to cancel cover when you turn 85 to receive an Early Cash Back payment of 150% of your benefit. If you would like to discuss our policies further, please do not hesitate to send me a private message noting your contact details and I will arrange for a member of our team to contact you.
Kind regards,
Jessica

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