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Seniors Funeral Insurance
4.8 from 830 reviews · View Statistics
See the Best Funeral Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Australian Seniors

Reviews

  • Value for Money
    3.8 (38)
  • Transparency
    4.1 (28)
  • Customer Service
    4.5 (41)
  • Claim Resolution Time
    • 1-2 weeks (1)
Previous
Next
Lisa Richards
Lisa RichardsHunter Region, NSW
  • 2 reviews

Very good

published

My policy sounds very factual he explained in detail thoroughly n he was polite and understanding. I felt i was made aware of all necessary details and inclusions. Happy to be on board

Value for Money
4/5
Customer Service
5/5
Australian Seniors
Customer RelationsAustralian Seniors
Dawn Louise
Dawn LouiseNorth Queensland, QLD

I feel secure knowing that this policy will be there for my family when they need it

published

I have had this policy for years and have been very satisfied. When my husband passed away it was a great help and was I was taken care very quickly and professionally, with a new policy begun for myself quickly. No fuss just straight forward.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors

Still not happy with being overpriced when lm only on a disability support pension raising my grandson 13yrs10mths

published

Not good value at all sorry but l think your extremely expensive l took out POLICY after my son died from a rare cancer realization of how much a funeral cost DEVASTATED me being only on a disability support pension but l was told a price told l would receive will kit pricing was way higher and no will kit

Value for Money
1/5
Transparency
3/5
Australian Seniors
Customer RelationsAustralian Seniors
Robyn L.
Robyn L.
  • 3 reviews

An itty bitty bit deceptive

published

Most companies quote a monthly fee, and I thought that was what I was quoted. The paperwork's arrived, and it's a FORTNIGHTLY fee. That's double! I'm miffed, but I'll keep it going.

Value for Money
4/5
Transparency
3/5
Australian Seniors
Customer RelationsAustralian Seniors
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robyn,
I understand that one of our team members have been in touch with you to assist with your request. Please don't hesitate to reach out if you have any queries in the future.
Kind regards,
Alisa

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Dorothy Alice
Dorothy AliceGreater Melbourne (Metropolitan), VIC

Its a great way for me not to worry about until my passing by having a Funeral Insurance !

published

The Policy was very easy to set up !
And no I have not made a claim !
And yes I felt my Policy was good value when I took it out about ten years ago ! Thank you for being behind me in offering these sort of Policies !

Value for Money
3/5
Transparency
3/5
Australian Seniors
Customer RelationsAustralian Seniors
Robert Carter
Robert CarterSydney, NSW
  • 3 reviews

An Honest review!

published
Value for Money
4/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors
Robert Carter
Robert Carter
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robert,
I would appreciate the opportunity to arrange for a member of our team to contact you in relation to your query and I have sent you a private message to obtain your policy details.
Kind regards,
Jessica

Very helpful

published

Can say they explained. Your policy well. Thank you.
But have found going on age., but found a more affordable policy to take up, even cuts from food and products.

Incentivised Review No
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jeanette,
Thank you for taking the time to share your feedback with us and I am pleased to hear of the helpful service that you have received from our team.
Kind regards,
Jessica

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Next
Robert
RobertGoulburn Valley, VIC
  • 2 reviews

Good value for our needs .

published

Yes we are very satisfied with the cover , for funeral insurance. We were very satisfied with the easy way to join , Australian Seniors funeral Insurance. Have found the staff very nice.

Value for Money
5/5
Customer Service
5/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robert,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received from our team.
Kind regards,
Jessica

Heather B.
Heather B.Victoria

Very helpful and prompt with answering questions.

published

My policy is great value. Easy to set up. And any questions I've had have been answered quickly. The team are all very polite and friendly. Would and have recommended to family and friends.

Customer Service
5/5
Incentivised Review No
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors
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Low
Low
  • 2 reviews

Good prices but a bit pushy and repeatable

published

Its good value and took no time to set up. I do think it should be cheaper for under 60's under 50's etc as we hopefully will be paying premiums for over 30 years before it's free.

Customer Service
4/5
Incentivised Review No
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors
Craig
CraigSouth East Queensland, QLD

Very professional & good to deal with

published

Easy to arrange the cover, very competitive pricing. The statement/disclaimer read out over the phone at the end of the process was way too long. No one would be able to maintain concentration long enough to take it all in. Doubt it would stand up to a legal challenge.

Value for Money
3/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors
Geema
GeemaForde
  • 4 reviews

Now have 2 products

published

Policy is good value and I am happy with the service overall however felt a bit nervous when my new address couldn't be located or listed on original policy docs until I followed up. The salesperson had assured me it would be done and sent to me within 24 hours. It is now all in place and I happy with the contents cover and the cost of the policy.

Value for Money
5/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Geema,
I'm pleased to hear of the value that you have found in your policy and that the matter regarding your address was resolved quickly. Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa

Funeral Insurance

Find out how Seniors Funeral Insurance compares to other Funeral Insurance

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DougT
DougTMelbourne

Not happy with the costs.

published

Not good value for me as i am struggling to pay the ever increasing premium, i will never recommend a funeral insurance to anyone that i know as far as I'm concerned it is a total waste of money. Ny

Value for Money
1/5
Transparency
3/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Doug,
I am sorry to hear of your dissatisfaction in relation to your policy. If you would like to discuss your premiums with us further, I have sent you a private message to obtain further details.
Kind regards,
Jessica

Australian Seniors
Customer RelationsAustralian Seniors
DougT
DougT

Thank you for your prompt response to my concerns, the lady i spoke to was very friendly and helpful, but there wasn't very much she could do for me at this time with the type of policy i have.

Dale
DaleSouth East Queensland, QLD

When are you going to help your clients that need some help now from you

published

I have never received any bonuses, e vouchers, or anything to help me during this bad time when I am living under a much stricter budget n or have I received any other kind of support from you like other companies who sell funeral plans and have been doing for a long time. I have always paid my premiums on time without fail for many many years and I would have been appreciative if I got some kind of support from you like I have got from APIA, Pet insurance Australia, etc.

Incentivised Review No
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors

Hi Dale,
I am sorry to hear of your dissatisfaction and we would appreciate the opportunity to look into this further for you. I have sent you a private message to obtain further information.
Kind regards,
Jessica

Dale
Dale
Australian Seniors
Customer RelationsAustralian Seniors

Hi Dale,
Thank you for confirming your details. I have passed these onto our team to reach out to you to discuss your policy and situation further.
Kind regards,
Jessica

Update please

published

The Policy been in operation for a few years now no one has really discussed anything with me so I really haven't had much of an update put forward to inform me

Incentivised Review No
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors

Hi Wendy,
Thank you for reaching out. If you can please reply to my private message with your policy details, we can definitely arrange for one of our team members to be in touch with you to discuss your policy further.
Kind regards,
Alisa

Page 1 of 4

Questions & Answers

JanetteA
JanetteAasked

My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back!

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica

JanetteA
JanetteAasked

My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back! Is this normal...should it really be this hard?

3 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica

Geema
Geema

That is disappointing to hear as I was assured my policy would be paid out to my daughter , the beneficiary on receipt of a death certificate and phone call.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Geema,
I am sorry to hear that you are feeling this way. Located on our website is important information and the steps to follow when making a Funeral Insurance claim and the documents/forms that would need to be completed. This can be viewed by visiting; https://www.seniors.com.au/funeral-insurance/make-a-claim
Kind regards,
Jessica

Bell Perth WA
Bell Perth WAasked

Do the fees increase annually? Are you able to get funds back if you cancel ?

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Bell,
Thank you for reaching out to us with your query. As part of our Australian Seniors Funeral Insurance policies, we promise that your premiums will reduce by 5% every five years you hold your policy. With our Top Cover, you have the choice to cancel cover when you turn 85 to receive an Early Cash Back payment of 150% of your benefit. If you would like to discuss our policies further, please do not hesitate to send me a private message noting your contact details and I will arrange for a member of our team to contact you.
Kind regards,
Jessica

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