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Seniors Funeral Insurance
4.8 from 823 reviews · View Statistics
See the Best Funeral Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Australian Seniors

Reviews

  • Value for Money
    4.7 (486)
  • Transparency
    4.8 (385)
  • Customer Service
    4.9 (494)
  • Claim Resolution Time
    • <1 week (7)
    • 1-2 weeks (3)
  • Claim ApprovedYes (12) · No (2)
Previous
Next
Michael
MichaelMetropolitan Adelaide, SA

Setting Up New Policy procedure

published

Good service except mis spelling of the name Michael. This was during setting up of the policy and not during a claim . 30 words was a bit too much for my response

Incentivised Review No
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors
colin m.
colin m.South East Queensland, QLD

fantastic service and very informative. easy to deal with

published

great service and super easy to set up the customer service member made sure i was fully informed and had a friendly manner hopefully i don't have to make a claim in the near future.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Colin,
We are pleased to know that you have enjoyed our great service and that you have found your policy easy to set up. We appreciate your wonderful review and the lovely feedback provided.
Kind regards,
Scott

D. Boudreau
D. BoudreauSouth East Queensland, QLD
  • 2 reviews

Excellent support.

published

I’ve never regretted my funeral plan with Australian Seniors. On the occasions I’ve had to call I’ve received absolutely best service from everyone I’ve dealt with - great product knowledge and fully answer enquiry.

Transparency
4/5
Customer Service
5/5
Australian Seniors
Customer RelationsAustralian Seniors
Diane
DianeGreater Melbourne (Inner), VIC

Jane was fabulous

published

phone call came so quickly after my email.
Jane was so informative and very friendly which made the call so much quicker and set up very easy.
price was very good as well

Incentivised Review No
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors
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Carrie
CarrieWatson 2602, ACT
  • 3 reviews
  • 1 like

No Fuss Polcy

published

It was very straightforward to buy the policy. I haven't had to make any claims so have nothing to add about that, Customer Service people are very courteous and helpful

Value for Money
4/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Carrie,
I am pleased to hear that you have found your policy easy to set up and that you have found our service courteous and helpful. We appreciate your kind words and for taking the time to share your feedback with us.
Kind regards,
Scott

Robert C.
Robert C.Hunter Region, NSW

Piece of mind

published

Found it to good value for the price, is what we were looking for. Easy to join and set up with the operator. No we didn't make a claim Today

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors
sara
sara Sydney, NSW

Guy was wonderful

published

excellent value - a little hard to believe in this day and age that i would feel so good about transferring my hard earned money to someone, but i do. Guy was very knowledgeable about the product. answered all my questions. very easy to understand

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Sara,
Our team is pleased to hear of the value you have found from your policy and that you have enjoyed our customer service. Thank you for sharing your experience with us, we appreciate your wonderful review.
Kind regards,
Scott

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Al green
Al greenSydney, NSW

Great service

published

Easy to proceed to policy. Friendly client service officer who made me feel valued and informed. Good premiums and fee schedule with easy payment options. A good product for family care.

Value for Money
4/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors

Funeral cover

published

My policy was good value, for the amount I can afford the policy is perfect for me. I do not want my end of days to be a monetary worry on my family.

Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors

Hi Kerry,
Our team is delighted to hear of the value you have found throughout your policy and that it is suitable for your needs. Thank you for sharing your review with us, we appreciate your lovely feedback.
Kind regards,
Scott

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Kim
KimSydney, NSW

great and understanble service

published

The claim and policy was a good value and the customers services was very clear when explaining. The person made sure I understand everything that was in the policy package and not just pushing to only just sell but made sure I was happy with it.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors
Lorraine
LorraineGreater Melbourne (Inner), VIC

My excellent plan

published

My policy is good value and it didn't take long over the phone to set up. When talking to PETER the other day about my policy, he explained everything in plain English which makes every thing much easier for the older person to understand.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors
Lorraine
Lorraine

Thank you. Anyone would like to talk to PETER he was so friendly and helpful lorraine

Mark M.
Mark M.Richmond-Tweed, NSW

Excellent day

published

Explained in simple English, not legal gibberish, very pleasant and polite,job well done.Good value easy payment plan, no problems understanding what is involved getting a policy, no pressure selling, absolutely pleased.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors
Funeral Insurance

Find out how Seniors Funeral Insurance compares to other Funeral Insurance

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Jennifer
JenniferCentral Highlands and Goldfields, VIC

A good idea.

published

Policy was easy to set up. All interactions I have had with Australian Seniors has been helpful and staff pleasant. Information given has been clear and easy to understand. I believe it is a good product. The only negative thing I would say it doesn’t cover suicidal death which is the result of an illness.

Incentivised Review No
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors
Lola C.
Lola C.Mid North Coast, NSW
  • Verified

Excellent customer service

published

Yes, great value and great customer service. Very Professional though all my dealings with the company. Nice to deal with a company that does not pressure sell their products. Certainly would recommend to family and friends

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lola,
It is great to hear that you have found value in your policy and that you have enjoyed our customer service. Thank you for the lovely review, we appreciate your kind words.
Kind regards,
Scott

Noel
NoelSouth East Queensland, QLD

Outstanding Service

published

So easy to get started. Simple to understand all details regarding policy and procedures. Great value, great service. I would highly recommend Australian Seniors.
Sales Professional was friendly, answered all my questions easily and honestly.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors
Page 1 of 10

Questions & Answers

JanetteA
JanetteAasked

My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back!

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica

JanetteA
JanetteAasked

My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back! Is this normal...should it really be this hard?

3 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica

Geema
Geema

That is disappointing to hear as I was assured my policy would be paid out to my daughter , the beneficiary on receipt of a death certificate and phone call.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Geema,
I am sorry to hear that you are feeling this way. Located on our website is important information and the steps to follow when making a Funeral Insurance claim and the documents/forms that would need to be completed. This can be viewed by visiting; https://www.seniors.com.au/funeral-insurance/make-a-claim
Kind regards,
Jessica

Bell Perth WA
Bell Perth WAasked

Do the fees increase annually? Are you able to get funds back if you cancel ?

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Bell,
Thank you for reaching out to us with your query. As part of our Australian Seniors Funeral Insurance policies, we promise that your premiums will reduce by 5% every five years you hold your policy. With our Top Cover, you have the choice to cancel cover when you turn 85 to receive an Early Cash Back payment of 150% of your benefit. If you would like to discuss our policies further, please do not hesitate to send me a private message noting your contact details and I will arrange for a member of our team to contact you.
Kind regards,
Jessica

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