Happy with product
Have just signed my 12 week old Australian Terrier to the top cover. Pet insurance gives me peace of mind in the event of accident or serious illnesses.
Am happy with the premiums as they were $20 a month cheaper than other providers and the package looks to be solid.
Pet insurance and funeral insurance
Great customer service and good value for your money..
Wonderful feedback from the customer service team..
Love the Products..
Great addition to my life..
Will need this product one day..
Lovly outcome with the Product i choosen
yes at the time, after 3 claims ok but then big account due to hospital and wanted history and documental proof it took over 2 months,had ziggy 3 years appoximately ziggy died
So impressed you insured my "rescue" German Shepherd
It is so important these days to support those who take in 'rescue' dogs. I researched very hard to make sure my boy could be insured. Seniors Pet Insurance has exceeded my expectation.
Thank you for supporting the people who take in these beautiful pets to get a second chance at life.
Having said that the website portal to submit the claim could do with some improvements. It has some issues that need looking at.
I was very happy with the time it took to notify me that the claim had been received. It did not take long before my claim was processed and the money transferred to my bank account.
Really needed this, so reasonable so I can afford to protect my cat and ensure I can keep her.
I already have a funeral policy with Seniors. I shopped around and Seniors pet insurance was the best I found. People on the phone so easy to deal with. Thankyou
The reviewer stated that an incentive was offered for this review
Excellent Customer Service
Due to our new Cavoodle pup, fracturing her knee, we have been stressed by not only her accident, but by the cost of the hospital, surgery and after care approximately $5000, so we have added surety for her and our future by taking the Top cover in the event of another accident/illness.
Just signed up,it was easy over the phone.
I contacted Seniors a couple of days ago about Pet Insurance online. I received a phone call that day, and Lilly was very helpful. Answered my questions and queries, sent info by email that day
So happy I had insurance for my dog
Claim took a long time before payment even after all details were forwarded. I have been with Seniors’s pet insurance since my dog was 12weeks old. She’s now three and half years old. Contract said payment within two days
These days it’s important to have pet insurance.
For the first time in 20 years of owning dogs I had to use my insurance. The claims were processed in about two weeks. I received sms updates.The people handling my case were absolutely amazing.
Appalling customer service
When I initially signed up our two dogs for insurance, the service over the phone was exceptional ... and that was the end of exceptional service. I submitted a claim for my dog a couple of months ago and received a letter requesting more history. I replied immediately by email, attaching the necessary documents. That was three weeks ago. Today, I receive another letter saying that if we don't supply the information within seven days, the claim will be finalised and not processed. That letter only arrived today (20 January 2020) and was da...ted 23 December 2019 (I had emailed them on 1 January 2020). Tonight, I sent them my original email along with a request that they respond immediately to acknowledge receipt as we are desperate for the reimbursement. Three weeks to wait for a reimbursement, without any acknowledgement is appalling. Although it's probably a good tactic if they want to encourage people not to submit claims. I'm hoping to receive a response ASAP but I won't hold my breath. They have a habit of responding with a generic email that clearly indicates they are not responding to specific concerns.
Set up initial policy. First time with this company.Will be interested to see how it works out if we need to use it .Nick was very helpful on his call to me
It will be good for me and my baby Bella
Just today And I'm so excited with your services Look forward to working with you I'm the years to come thank you Our pets are well looked after with u
The reviewer stated that an incentive was offered for this review
getting too expensive
I thing that the amount I get back for my dog does not warrant the expense
I would be better putting aside $80 a month and saving it for any Vet expenses.
I think I would be way ahead $960-1000
Quick and easy to open a new policy
I compared several polices and decided Australian Seniors best suited my needs; the price was slightly better than the three other providers I considered, and also the cover was better.
Quick and easy
My pet has been insured with this company for 3 years. Claim was resolved in a week. Although claim was resolved quickly there was no notification of the completion of the claim.
Peace of mind for Vet costs
Vet centre lodged claim, this was acknowleged by Seniors Pet ins the same day & in my account the next day
I get % of total bill.
I have only used my ins on minor things - consultations & injections
I am happy with policy and customer service
Yes good value and great customer service person that made set easy and made everything very understanding for me and went through the policy and ask me did I understand
Pet cover at a competitive price
After some online research of comparative pet insurance policies, I decided to take out the Top Accident and Illness Cover. The policy covered all potential needs and the price was reasonable. The policy was agreed to and set up via telephone. The representative was friendly, helpful, knowledgeable and competent. The process took about 15 minutes.
Pet insurance claim
Dog had cancerous lump on ear had it checked by vet who looked at slide under scope then sent cytology to lab. Provided all the medical info to Seniors including lab results and got my claim in the bank very fast. No arguments, really good. Better safe then sorry.
Questions & Answers
Cost for 3mth old mini Dachshund for the Essential Cover
Customer RelationsAustralian Seniors
Thank you for your question. To obtain a quote for your mini Dachshund, can you kindly reply with your contact details and I will have a team member contact you to assist with your query. Alternatively, you can go to our website https://www.seniors.com.au/pet-insurance to obtain a quote.
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