See the Best Pet Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Australian Seniors

Pros

Quick, simple claims process
Easy to set up
Helpful, caring customer service

Reviews

  • Value for Money
    4.3 (215)
  • Transparency
    4.4 (191)
  • Customer Service
    4.5 (218)
  • Claim Resolution Time
    • <1 week (54)
    • 1-2 weeks (38)
    • 2-4 weeks (20)
    • 1-2 months (12)
    • 3+ months (6)
  • Claim ApprovedYes (118) · No (12)
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Diane Bastable
Diane BastableSydney
  • 2 reviews

Really good value

published

I am kept informed about the progress of my claim. The claim refund is always very generous and covers much of the costs. It is reassuring to know that when my dog has been unwell and has had surgery thatI can expect much of the cost to be covered.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Great coverage & easy to claim

published

This policy is great value! We've easily recouped the premium in one overnight stay at the vet who claimed for us and it was paid within a day. We have been with Australian Seniors Pet Insurance for 1.5 years.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Diane
DianeGreater Melbourne (Outer), VIC

Excellent with two dogs covered

published

We have with this company for 18 months, claims settled in about a week. Easy setup, fair value and takes the pain out of visiting the vet. Overall very happy

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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dmb357
dmb357Greater Melbourne (Inner), VIC
  • 2 reviews

Quick service

published

The claims have been dealt with very quickly. This is our second year with Seniors Pet Insurance. So far it has been reasonable value for money.
The claim process is very easy.

Value for Money
4/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Pet Insurance

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Nan
NanIllawarra, NSW
  • 2 reviews
  • 1 like

Good service on a reasonably priced policy.

published

The pet policy is reasonably priced and has delivered when required. The claims are acknowledged when received and then actioned in a reasonable time frame with payments made directly into my bank as soon as it has been approved. I have been with this pet insurance policy since getting my dog in 2019. The policy I have covers for vaccinations each year so I find it really helpful.

Value for Money
4/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Brenda
BrendaGreater Melbourne (Metropolitan), VIC
  • 2 reviews

The Initial phone call prior to speaking to a consultant is extremely tiresome and negative via the automated system.

published

I found the Consultants to be helpful on processing the claim.
The period of claim to receiving the funds into the account was only 1/2 weeks
I have been with this Insurance Company for 3years and 6 mo9nths
The initial phone call via the automated systems as previously mentioned
is far too long, tiresome and negative to all potential customers

Value for Money
3/5
Transparency
4/5
Australian Seniors
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Very good service

published

Seniors Pet Insurance gives similar rebates to others. However, they may be different -they always give a prompt response . For 3 years I have been very happy with their service.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Helen
HelenWimmera, VIC

Pet insurance claim

published

I have recently made a claim on line against our pet insurance and was extremely happy as the process was clear, and was responded to very promptly. I was pleased with the response to process the claim and received a cheque very promptly.

Value for Money
4/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Lorraine M.
Lorraine M.Perth, WA

Excellent Service

published

So easy to make a claim, and processed claim quickly. Stress free. Would highly recommend.
Never bother with pet insurance before, but learnt the hard way, always thought that it was a rip off, got most of my money back.

Value for Money
4/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Pet Insurance

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Dino
DinoCentral Highlands and Goldfields, VIC
  • 2 reviews
  • 20 likes

Our policy has met all our expectations.
Our claim was processed very quickly
About 6 years.
We love the fact our vet can lodge the cliam on our behalf. Makes it simple for us.

Customer Service
5/5
Incentivised Review No
Australian Seniors
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Anne
AnneCentral Queensland, QLD
  • 2 reviews

Luke the person I spoke to (on the phone at Seniors Pet Insurance) - was simply-- WONDERFUL !!!

published

I Believe that the policy is great VALUE !!

I have never lodged a claim as I Just signed up my precious eight week old puppy

I have just signed up for a new policy , Thankyou

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Andrea
AndreaSydney, NSW
  • 3 reviews

So helpful and made it easy !

published

They were really really great !! So helpful and understanding and made the process stress free and really easy . My claim was processed really quickly and would recommend them very highly!

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Pet Insurance

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Andrea
AndreaGreater Melbourne (Outer), VIC
  • 3 reviews

The very best service when I needed it most

published

My policy was easy to set up, pay monthly, and when the time came to claim I received the best service and support, from a compassionate and professional customer service team

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Steve
SteveBrisbane, Australia 4102
  • 2 reviews

A reassuring insurance policy

published

Good value & easy to set up.

the claim was resolved very quickly.

We've been with your insurance company for about 4 years.

Luna is a very healthy dog but it' s reassuring to have the policy in case of accidents.

Value for Money
5/5
Customer Service
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Annoyed
AnnoyedHeathridge

excellent when required

published

Appreciated having the claim sent through and paid the 75% at the time of our dog’s discharge from the vets. The policy was worth having and has almost paid for itself over the two years we have had it.

Value for Money
3/5
Transparency
3/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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financial security

published

Had policy for 2 1/2 years. unfortunately I got a sick puppy. Has been my saviour financially. Easy set up over the phone. Claims paid within 1 week from submission

Value for Money
5/5
Transparency
4/5
Australian Seniors
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Fantastic service

published

Took out top pet cover as I did with our other dog. It was very easy to set up and had exceptional service from the young lady on the phone.
I have been with Australian Pet Insurance for just over 4 years now and have already had the benefit of their timely and efficient service. My other dog had to have major surgery and the account once submitted, was paid very quickly. I highly recommend this company.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Kingsley B
Kingsley BGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Fantastic insurance

published

Absolutely perfect. We’ve been with you a few years now. Our fur friend needed quite expensive treatment recently. The claim was processed within 72 hours. Seamless. Thank you very much .

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Lesley
Lesley
  • 2 reviews
  • 1 like

Fabulous, gives me peace of mind to know that my Assistance Dog has the best vet care,

published

Great value
Speedy resolution of claims
I’ve been with the company for 3.5 years, and I add that I would put my horse with them too if they did equine insurance

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Jennifer
JenniferSouth East Queensland, QLD
  • 4 reviews

So glad they called!

published

Just took out Top Pet Cover and after over 12 months research I have found this to be the best option with the best coverage. It was simple to understand and I at no time felt pressured to purchase the product. The CSA that I dealt with was in Australia and after thinking about it for a month and calling back myself, I was transferred directly to her again. Pinky (CSA) was an absolute treasure and made the whole experience that much nicer. Thank you Australian Seniors, you have a lot of what is lacking with most other insurers! I obviously haven't made a claim yet LOL but am positive that it won't be a difficult process.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Antoinette
AntoinetteSydney, NSW

It’s perfect for me as I don’t have savings and it a great way for me to look after zoey

published

Yes I love my policy
Very easy to set up
My claim was done and dusted within 4 days of lodging
I have had Zoey insured now for nearly eight months fantastic insurance

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Unknown. Persistent Sales woman

published

Had a phonecall before I even had a chance to review my quote. Signed up for peace and quiet and will use the 30 cool down to do the research needed. The information was good but it didn't allow any customer review.

Value for Money
2/5
Transparency
2/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Lynn
LynnPerth, WA
  • 2 reviews

Excellent cover

published

I have Been with this company for 4 years. Claims settled fast and always a good pay out. Claims are even faster now with the electronic means at the vet clinic.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Sanjeev
SanjeevSydney, NSW

Insurance covered my pet when it mattered the most

published

Yes. The pet insurance policy is of good value. Covered my pet when it mattered the most. The claim process is online and easy. Provided me with flexibility to submit my claim

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Lynette
LynetteMetropolitan Adelaide, SA

Very greatful for the cover.

published

Easy to lodge a claim, worth the value, when sent claim response was quick in reply and refund in the bank in a few days, over all very happy with my insurance

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
Lynette
Lynette

Thank you ziggy is doing well now, recovered nicely.

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