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Seniors Travel Insurance - Domestic Cover

Seniors Travel Insurance - Domestic Cover (page 2 of 2)

4.7 from 36 reviews · View Statistics
See the Best Travel Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Australian Seniors

Reviews

  • Value for Money
    4.5 (28)
  • Transparency
    4.6 (23)
  • Customer Service
    4.4 (27)
  • Claim Resolution Time
    • 1-2 weeks (1)
    • 1-2 months (1)
  • Claim ApprovedYes (2) · No (0)
Previous
Next
Helen
HelenGreater Melbourne (Inner), VIC
  • 2 reviews

Great value. Will continue to be repeat customer

published

I always choose Australian Seniors Travel Insurance as my preferred insurer as they offer good rates and good cover. Had to make a claim June this year and the process was efficient with a quick turnaround for reimbursement.

Value for Money
5/5
Customer Service
5/5
Australian Seniors
Customer RelationsAustralian Seniors
Wendy
WendyFisher 2611, ACT
  • 2 reviews
  • 1 like

They really do care about older Australians!

published

The policy process was very easy and efficient as well as cost effective. this is the first time I have used Australian Seniors and I will definitely use them again!

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Wendy,
What a heart-warming review. I am delighted to hear the ease in which you were able to set up this policy and that you found your policy cost effective. Welcome to the Australian Seniors family.
Kind regards,
Sharon

Essential part of travel

published

Policy easy to use, never had to claim, and I have used your company more than 7 times over the last few years. I would recommend your company to others

Value for Money
4/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Tony,
Thank you for your review and recommendation. I am thrilled to hear of the ease in which you were able to set up your policy and we really appreciate your continued support and loyalty.
Kind regards,
Jessica

Just what I was looking for

published

Good value policy, easy to set up. I am yet to check all the details but it all seems very straight forward. Thank You. I will recommend this policy and company to my travel companion.

Value for Money
5/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors
Travel Insurance

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Problem with claim

published

Claim ok but for hospital on ship queen Elizabeth at sea classed as international not happy Paul. Policy easy to set up only one month about to resolve been a I three times

Incentivised Review No
DestinationAustralia
Australian Seniors
Customer RelationsAustralian Seniors

Hi Paul T.,
I am sorry to hear about your experience . I would like the opportunity to look into this further for you and I have sent you a private message requesting some additional information.
Kind regards,
Sharon

Australian Seniors
Customer RelationsAustralian Seniors

Excellent Service

published

Yes - have not claimed before - found telephone operator very obliging - I would recommend this company to any of my friends - I feel this policy is good value for our trip - I estimate I have used this company 3 0r 4 times previously- very happy

Incentivised Review No
DestinationAustralia
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors
tom.oos
tom.oosHunter Region, NSW

Travel insurance

published

Website was easy to negotiate and we received a good price for travel insurance. The assessments were also easy to answer, and it didn't cost a fortune. Recommend to anyone

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi tom.oos
Thank you for sharing your experience. We are delighted to hear the ease in which you were able to negotiate our website and takeout this valuable travel protection. Welcome to the Australian Seniors family.
Kind regards,
Sharon

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Next

Excellent

published

I spoke with Melissa who was patient and helpful. I then spoke with Matthew who was also helpful. Can't fault them.
Some of the questions for pre-existing conditions seem open to interpretation to me. I know all too well it is hard to make a question perfect, but some of them seemed too open.

Value for Money
4/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors

VERY glad we found insurance that was cheaper than the holiday!

published

Thank you, Your web site was easy to negotiate and your price about half the other quotes we have!
I have CKD which DOES NOT affect me in any way (I continue to hold down a full-time job and run half-marathons and fun runs regularly!), but with other companies, this was penalised.
Nice to be back in the real world and not an outcast!
This was the only the second holiday in 40 years of marriage I had managed to drag my (farmer) husband on and the cost of Travel Insurance from other companies nearly stopped him going!
SO glad I found you!

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Elizabeth,
Thank you for sharing your experience. I am pleased to hear that you found our website easy to negotiate and your policy to be good value.
Kind regards,
Sharon

Travel Insurance

Find out how Seniors Travel Insurance - Domestic Cover compares to other Travel Insurance

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Desmond
DesmondSouth East Queensland, QLD
  • 3 reviews

More expensive but easier

published

It was more expensive but it was much easier to set up. We usually rely on credit card insurance but we are travelling to Norfolk Island which is with in Australia.

Value for Money
3/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Desmond,
Thank you for taking the time to write your review and for sharing your experience with others. We do hope you enjoy your upcoming trip to Norfolk Island.
Kind regards,
Sharon

Poor Service - No Cover Details Received

published

Ordered and paid for domestic insurance online. Credit card debited. Over a week later still waiting for insurance cover details. Haven’t received any confirmation details. This is poor quality service.

Customer Service
2/5
Incentivised Review No
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors

Hi Thomas,
I am sorry to hear that you have yet to receive your policy documents. I would appreciate the opportunity to look into this for you. I have sent you a private message to obtain further information.
Kind regards,
Jessica

Australian Seniors
Customer RelationsAustralian Seniors
Thomas
Thomas
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